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Persuasive Picks for week of 11/28/11

IT Web journalist Kathryn McConnachie reports on Google’s video sharing platform unveiling a new homepage, channel design and user interface in YouTube Gets a Makeover

Huffington Post blogger Philip Keightley provides ringside commentary in Let’s Get Ready to Rumble: Facebook versus Google+ in the Battle for Social Media Hearts and Minds

 

Who Are the Top 10 Influencers in Social Media? Forbes contributor Haydn Shaughnessy shows how some influencers have the reach and pull as media outlets.

Ed Lundquist gives 10 Social Networking Tips For CIOs on InformationWeek as he explains why adding a robust enterprise social network to your priority agenda is a must, and how to get going.

Armondo Roggio provides insight on how the continued growth of social networking and blog sites have an effect on brand marketing, consumer shopping behavior and innovation  – 3 Ways Social Media Affects Brands via Practical eCommerce.

 

 

Blackberry Blackout—A PR Crisis

I have a Blackberry. And while most of my colleagues, friends, and family have abandoned their “CrackBerries” for the Apple’s iPhone or Motorola’s Droid, I have remained loyal. Maybe because I am in a contract with Verizon until October 2012 or maybe because I am simply attached– addicted to the tiny keys, BBM, and square pad; however after the recent infamous data black out, I am weighing my options. And I am not alone. According to a survey by shopping comparison website Kelkoo, one in five Blackberry users is considering switching to a different smart phone.

 

Research in Motion (RIM), the Canadian company who introduced the Blackberry ten years ago, is facing one of the biggest PR woes.  After the worst Blackberry outage ever– which lasted for four consecutive days, leaving tens of millions of frustrated Blackberry users on five continents without email, instant messaging and browsing— RIM is now trying to make amends by offering $100 worth of free apps, but is this a case of too little, too late?

The PR mishaps and failure to properly communicate along the way have aided in additional frustration and brand damage. During the outage, RIM offered only a few updates on what was happening while a growing number of Blackberry users turned to their social networks to express their increasing anger, using the tag #DearBlackberry. And while it took three days for a public statement to be made from co-CEO Mike Lazaridis– who publically apologized for the outage through a YouTube video— the PR damage was already done.

So what should have RIM done differently to manage this PR and social crisis?

  1. RIM’s CEO’s should have faced the issue from the beginning, issuing a statement right away. And the delayed YouTube video should have provided a clearer timeline for next steps and updates.
  2. Social media sites like Facebook and Twitter should have been used to provide fast and helpful responses. RIM only posted 15 updates on Twitter over three days. If they set up their own hash tag, they could have better contributed to the conversation and engaged with their users.
  3. Be honest and clear. Technical terms like “switch failures” isn’t explaining the situation in simple language. Being more concise and truthful would have better resonated with consumers and gone much further in repairing any relationship damage.

It’s going to be a long road to rebuild Blackberry customer loyalty and the brands’ reputation, especially with the fierce competition of other, better-maneuvered and slicker smart phones. Technology isn’t perfect. There’s always the potential for an outage or breakdown, but it’s about how a brand chooses to deal with the crisis that is crucial to limiting long term reputational damage and lost customers. This PR disaster is a great reminder of how important communication truly is. Acting fast, telling the truth, and controlling the negative conversation are vital.

 

This a great lesson in bad PR crisis management, but I’d like to hear another recent (we know the Jet Blue story) about a company/brand who took all the right steps in managing a PR crisis. When facing adversity, what did the brand do right? Why was it effective? Please share your thoughts and top tweets of the year with us in the comments below.

 

 

Kids can Participate in Social Media….Safely

Safely

Recently I was watching a news story about several women who had fallen prey to a man with a fake Facebook profile. I often wonder how people fall for these scams, but as I watched it, I could see how it could happen – the man seemed genuine and “normal.” In fact, I have found myself believing in people that I’ve met online only to find out later that they’ve been less than truthful.

This scares me, because while I think I am relatively intelligent, and it’s my job to be online all day everyday where I come across every imaginable scam you can think of, I have been duped by “online personas.”  So if I can be tricked, what chance does my mother have online….or even scarier, my kids?

Our client, Location Labs, recently introduced something that I am hoping will help. I do not normally blog on client news, but this addresses something very important to me. Location Labs’ new suite of family safety services service, Safely, helps parents better protect their children. Their newly launched offering, Safely Social Monitor, makes sure their children are using Facebook in a safe manner.  You will be able to use this to see what your children are interacting with most on Facebook and what photos they upload.  Yes, you can do that by going to their Facebook page, but how many of us forget to look through email, or texts, much less have time to stalk them on Facebook.

But using Social Monitor, parents can get alerts when their children are tagged in photos or when they do other activities, like posting inappropriate words or phrases. And, they are able to do this with a dashboard that allows parents to visualize the data easily, without having to sign into Facebook.

I know many people think of this as stalking their kids and don’t want to do it, however, as a daily user of social media, the things I have seen make me very concerned about what could happen to my kids if I am not diligent.  Personally, I think it’s irresponsible as a parent not to do anything in my power to monitor their social media activity closely.

What do you think? Would you use a service like Safely to monitor your kids, or do you think it’s a violation of their privacy?

Persuasive Picks for the week of 08/08/11

LinkedInGetting the Most Out of LinkedIn for B2B (and Beyond!)
MarketingProfs Managing Editor Matthew Grant recaps some great LinkedIn tips for B2B organizations that were part of a “MarketingProfs How2” segment that was originally part of a This Week in Digital Media episode featured on the PJA Radio website. A link to the audio segment is also availble in the post.

How We Approached Social Media As A Brand New Business
Ex chartered accountant turned small business entreprenuer, Tahzeen Basunia shares his story of getting started with social media while starting a brand new business selling natural, vegetarian sweet boxes at the same time.

13 Hot Facebook Marketing Tips From the Top Pros
The crew over at SocialMediaExaminer.com continue to pump out incredibly useful content like this tip packed post from on Facebook Marketing.

How Your Business Should Be Preparing for Google+
David Polykoff provides some food for thought as to why business need to start preparing for the launch of Google+ Business pages and the SEO potential they’ll bring to your brand.

Twitter, Facebook And LinkedIn: Social Media And American Identity [INFOGRAPHIC]
Shea Bennett from Mediabistro‘s AllTwitter blog shares this stats packed infographic from Hasai that goes into great detail about how Americans use social networking sites. Is it just me or do these stats not paint a very positive picture of the average American?

Photo courtesy of Nan Palmero

BravoTV – Making Reality TV Stars Accessible

BravoHello my name is Claire, and I am a reality TV junkie – and my network of choice is BravoTV.

I can’t get enough of my Bethenny, Real Housewives, Flipping Out, Top Chef, Million Dollar Listing, Matchmaker and Decorators. One might ask what makes these shows so addicting and how is it that Bravo TV continues to runaway with record-breaking viewership ratings.

Here’s why.

Beyond their ability to cast ‘real people’ with larger-than-life personalities (and in some cases, serious issues), which make for amazing television, Bravo has simultaneously created an aggressive social media strategy that feeds into the viewers desire to know more and to engage further with their favorite reality stars.

Andy Cohen

Taking the reality TV obsession to an entirely new level, Bravo and the genius behind the magic, Andy Cohen, provide fans with a 24/7 social media engine that makes our favorite reality TV stars accessible, even when the cameras are off.  (And yes, my husband is thrilled.)

Leveraging the power of Twitter and Facebook, Bravo has not only created a social media presence for its network, but individual programs and fascinating “Bravolebrities”.  Cohen also has a self-titled blog/microsite that features pictures and captions with celebrities, while Bravo TV has a TweetTracker portal that monitors tweets from fans, mobile and iPad Apps, a branded toolbar and The Dish newsletter. Each Bravo personality also has their own blog where they recap show episodes and answer viewer questions.  Bravo has even launched its own Foursquare app where fans can see recommendations from their favorite Bravolebrities!

Taking the engagement offline and on-air, Bravo’s “Watch What Happens Live!” is yet another popular program that features Bravo personalities LIVE in studio fielding questions from fans via phone, Facebook and Twitter.  These 30-minute shows are then followed by a live U-Stream where fans can continue to call-in, Tweet and Facebook their questions – WHEW! Some might say this is all overkill, I say keep it coming – and keep it REAL.  Engagement is what it’s all about and if Bravo continues to provide ways for me to actually connect with the people I’ve grown to love (and hate) this junkie says “Bring it”  – @BravoTV and @BravoAndy Got it right!! MAZEL!!

Are you a fan of BravoTV?  What are your thoughts about their level of fan engagement? Share your comments below.

Six Tips for Staying Productive During the Lazy Days of Summer

Beach ParadiseHere in New England, we’ve enjoyed an amazing stretch of summer weather and all the fun that comes with it. With summertime distractions beckoning, I’ll be the first to admit it’s sometimes a challenge to stay focused on my work. Fortunately, working in a virtual environment, the folks at PerkettPR pretty much have productivity down to a science. In fact, our team has been sharing their tips over on our Facebook page, and below we’ve compiled some tried and true suggestions to help you maintain focus, improve your productivity and find time to enjoy the dog days of summer.

  1. Manage your inbox – In the modern workplace, email has taken over as the primary mode of communication. Information is shared, requests are made, assignments are given, status is provided, notes are taken, and countless other workplace activities are all captured and managed via email.  Sure, there are numerous ways to search and filter email content to find what you need, but highly productive – and effective – people almost always practice the inbox-zero method.

    Here are five simple tips to reign in your inbox:

    • Group emails by discussion to organize and reduce the appearance of all those separate emails in your box.
    • Read email from the bottom up (older emails first) – and if you’ve grouped emails by discussion, you only need to read (and save) the most recent email, which includes the entire thread.
    • Take action on every email immediately upon reading it: file it, respond to it, flag it for future action, or delete it.
    • Create a filing system and use it. You can file by account, project or people. For me, it’s one for each account then subfolders for each program delivered for that account.
    • Aim for zero-inbox, but if you can’t get there, treat your inbox like an action list – only keep those items you are currently working on. Once they are completed – file or delete them.
  2. “Employ thy time well, if thou meanest to gain leisure.“ – Benjamin Franklin
  3. Get up earlier – I am NOT a morning person. But, I have to say, when I do get up early, I almost always have a more productive day. Try setting the alarm 15 minutes earlier. If you can add 15 extra minutes to your mornings, I’m willing to bet money you’ll feel more energized, less stressed, and more productive.
  4. Take breaks – No matter how busy you are or how lengthy your to-do list, it’s important to give yourself a break. Your mind just doesn’t function effectively or efficiently when you’re tired. Take at least three short breaks a day.  We highly recommend taking every opportunity to get outside as well. Go for a short walk, eat lunch al fresco, make a coffee run, anything that gets you some fresh air and vitamin D will help break up the day and invigorate your body and mind.
  5. Limit distractions – We’re constantly juggling distractions at work: from people stopping by your desk to phone calls to incoming emails, IMs, Facebook notifications and more. Luckily, last month we featured a Q&A with Robert Strohmeyer author of PCWorld‘s Simply Business, a popular business productivity blog. In his role, Robert routinely researches and writes about productivity tools and techniques and tests them out himself. Robert shared his top productivity tips with us.
    “Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort.” – Paul J. Meyer

    He notes that his biggest productivity killer is distractions. To combat this, he relies on the Pomodoro Technique, which requires the removal of all distractions (turn off IM & email, mute your phone, close the door) and total focus on one task or assignment for 25 minutes, followed by a 5-minute break. He then repeats this cycle throughout the day. I’d never heard of this technique before, but I’m intrigued. In fact, to develop this post, I’ve instituted the Pomodoro Technique and so far it’s working! 😉

  6. Organize your tasks – One of my favorite tips comes from our own Jennifer Hellickson, a veritable productivity guru at PerkettPR. She suggests, “Chunk out like-minded tasks together. Set aside time to make calls, and do them all at once. Schedule times during the day to check your e-mail, update social media accounts and do other things like writing or research to avoid splintering your attention too much.” Simple and brilliant.
  7. Organize your day – I, and several of my colleagues, are Franklin Covey devotees, but even if you use a plain old notebook or generic planner to write down and prioritize your tasks, it’ll make a word of difference.  Especially in the agency world where reactionary activity is often the norm, you need a way to record and monitor your priorities to help you stay on track with your deliverables. Plus, once you write it down, you can achieve the simple, but uplifting sense of accomplishment every time you cross something off your list.

Regardless of seasonal distractions, maintaining a high degree of productivity is always a challenge. Try some of the tips above and let us know how they work out for you. Or, if you have a favorite tip we missed, please share it in the comments. I don’t know about you, but I need all the help I can get – there’s a hammock with my name on it out there!

Persuasive Picks for the week of 06/27/11

Google+Google Launches Google+ To Battle Facebook
Google’s announcement of their new Google+ service has been getting mixed reviews around the blogosphere from those who have been able to get an invite thus far. Get caught up with what the service entails, with this overview from Mashable‘s Ben Parr.

Does Social Media Have a Return on Investment?
This Fox Business post on Fast Company takes a look at the topic of ROI from several different perspectives, including Audi’s social success in garnering consumer engagement (but not sales), Joe Fernadez‘s Klout, WildfireApp CEO, Victoria Ransom and online customer social support platform, Lithium.

B2B social media: Treat it as you would any relationship
Sure, B2C brands tend to steal the spotlight when it comes to showing success with social media-based campaigns, but B2B companies can be just as successful if they use the right approach. This interesting post on MediaUpdate draws a parallel between engaging in the social space and the many phases of human relationships – from flirting all the way through marriage.

Facebook, LinkedIn, and Twitter Hit New Audience Highs
Get a quick overview of the latest comScore Media Metrix stats around the growth explosion being experienced by the big 3 social platforms we all know and love (well, uh… “like”), via this post on MarketingProfs.

The Secret to Making Social Media Work: Get It on a Calendar
Help get your extra busy schedule in check with keeping tabs on all your social monitoring and updating duties with these three practical steps found on Business Insider.

5 ways social media has changed PR

social-media-poststamps In celebration of Social Media Day today, we decided to take a retrospective look at some of the ways social media has had an impact on the public relations industry. Not only has it changed the way we communicate with each other, but as it gains acceptance and usage among executives, it will play an increasingly-important role in our scope of work on a daily basis as PR professionals.

According to a report from eMarketer, a whopping 63.7 percent of internet users in the U.S. will use social networks in 2011, creating quite the desirable pool of prospective customers (and advocates, ideally). The firm also reported estimates that four in five U.S. businesses (with at least 100 employees) will take part in some sort of social media marketing this year, up from just 42 percent as recently as 2008. This number is expected to continue to rise, especially in light of related surveys that have revealed that as much as 63 percent of small businesses feel as though social networking makes a “significant” impact on their sales and revenue.

So what does this mean for us? Well, not only has social media infiltrated nearly every industry, but PR pros will be expected to ramp up their strategies in order to best engage audiences using the social web. And as much as the occasional rogue Facebook post or off-color Twitter rant from the public can keep us up at night, we’ll be seeking to embrace this form of communication more and more as a mechanism for not only sharing information with key audiences, but also listening to and connecting with them like never before.

Read on for our take on how social has already made its mark on PR:

  1. It’s a two-way street – Not that jumping on your soapbox and simply blasting a message via megaphone was ever effective, but now more so than ever, PR practitioners are connecting with audiences on a human level and inviting conversation. Receiving this invaluable feedback allows for real-time refinement of strategies and tactics, making brand connections with consumers and constituents that much deeper.
  2. 24/7 Engagement – Gone is the traditional 9-to-5 schedule because social media conversations never stop. Now that consumers can connect directly with a brand at any time, it’s up to us as PR pros to play host or hostess at the party, keeping the conversation going, encouraging a good back-and-forth and making new introductions to facilitate constant – and consistent – engagement.
  3. Increased demand for digital Pros – Forget about ‘keeping up with the Joneses’…if you’re in PR, you’re more concerned about keeping up with the latest Facebook feature or location-based app. The advent of social media has shown us that the most successful (and in-demand) PR people aren’t afraid to explore and embrace new technologies, continually adding all sorts of new technologies to their repertoire.
  4. Navigating the new landscape – As this article in Mashable points out, social media has blurred the line between paid, earned and owned media – not only altering their definitions, but also posing the PR challenge about how to integrate all three forms for the greatest success. By focusing on a balanced mix, PR professionals can help spread customer touch points across all functions within a company, and it’s this new approach that will have the greatest lasting impact.
  5. Evolving definition of success – Yes, some of us may have entered PR thinking it was the furthest field from anything math-related, but the fact remains that metrics have been – and continue to be – a PR pro’s best friend. And thanks to social media, we’re continually redefining the measure of success: Whether it’s friends on Facebook or daily of Tweets, we know that quality reigns over quantity, and that a long-term approach garners the most powerful return on investment when it comes to making connections.

What else would you add about how social media has changed the PR industry, and how do you expect it will further change our industry in the future?

The staff here at PerkettPR is also having some fun on Social Media Day by creating a series of videos explaining how Social Media has changed each of our lives and/or what our favorite social media tools are. We will be posting them to the PerkettPR Facebook page throughout the day, so be sure to check them out and leave us a comment!

Persuasive Picks for the week of 06/06/11

PieBy the numbers: Social media’s slice of the marketing pie
Get up to speed on how companies with small, medium and large social marketing budgets are spending their money via these highlights of several recent Hubspot, Nielsen and Altimeter reports compiled by Dan Taylor – in this post on TheNextWeb.com.

4 Ways Video Can Help Your Social Media Marketing Success
This Clickz.com post from Liana Evans provides some practical advice for creating useful video for your business rather than shooting for the that virtually unobtainable “viral” brass ring.

How Southwest Airlines Is Connecting With Customers Via Social Media
Last week’s picks featured a look at how JetBlue has been finding success with their social media efforts. This week you can also take a peek at how they’re doing it over at Southwest – via this video post over on SocialMediaExaminer.com.

56% Of Content Shared Online Occurs Via Facebook
Not using Facebook as part of your social marketing strategy yet? You might want to reconsider it. Get a quick rundown of some pretty impressive stats when it comes to sharing content online – via this AllFacebook.com post from Jennifer Moire.

Facebook And Twitter: What If The Real World Was Like Social Media?
This week’s round of picks wraps up with this very funny video from the English National Opera that shows what things would be like if you applied your online life to the real world. Enjoy!

Photo Credit: Salim Virji

Persuasive Picks for the week of 04/25/11

Jumping20 Blogs Every Entrepreneur Should Read
Whats that? You’re looking for some new and exciting content to read? This Business Insider post from Alyson Shontell and Bianca Male has enough recommendations to keep small business entrepreneurs busy for quite some time!

Four Ways Leading Companies Are Using Social Media: Lessons For Us All
Ramon Ray shares four easily digestible social media success stories from some well-known brands – in this post on SmallBizTechnology.com.

SMB’s Continue to Increase Social Media Use
Marketing Pilgrim Managing Editor Frank Reed provides highlights from a recent American Express Open Small Business Monitor report that reinforced SMB’s slow and steady march into the deep end of the social media pool.

The shortcomings of Facebook “Likes”
Amielle Lake puts SMS and Facebook “Likes” up against each other to see which can inject a campaign with more juice – in this interesting read on iMediaConnection.com.

Frito-Lay Sets Guinness Record for Facebook Likes
Mashable‘s Todd Wasserman recaps details of Frito-Lay setting the Guinness World Record for highest number of Facebook Page “Likes” within a 24-hour period. Not only is the number they obtained impressive, but Fritos are really tasty when added to a nice bowl of chili and cheese.  🙂

Image: Cordey via Flickr