3 Great Tools for Managing Information Overload and the Forgetful Mind

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You are not alone.

It’s no secret that the daily ins and outs of being a web-worker are filled with steady streams of inbound information. Tweets, emails, instant messages, RSS feeds and your Facebook news stream are just some of the sources of links to all sorts of great blog posts and news articles that beg for your attention.

Saving it for later.

How many times have you clicked on a link to find an article that you’d love to read, but just don’t have the time to get to it right then and there? Instead, you leave the browser tab open with the intention of getting to it during lunch or later in the day. Sure, it’s convenient to have all those open tabs at the ready for when you have a free moment – but the tax for that type of convenience is an increasingly sluggish desktop and a “fun” romp through your browser’s history to find all those pages again after it decides to crash.

I’m also shocked at the number of web-workers who still use their web browser’s built-in bookmarking tool to save links for future reference. This method certainly provides easy access to the information while at that specific machine, but requires extra steps or plugins to sync the bookmarks to other machines. There’s also the unexpected machine meltdown that could take years worth of non-backed up bookmarks away to the great beyond.

And the password is…

Along with all the information and great links we like to save for future reference comes the need to create new user accounts on the numerous web-based applications that launch each year (or month!). Unfortunately, the majority of web-workers out there still lean towards using the same password across all their user accounts. While easy to remember, using a single password out in the wild is a recipe for disaster if one of those sites happens to have a security breach.

Imagine the task of trying to remember all the websites you’ve registered with over the past few years and changing their passwords to protect your personal information and identity. Oh, and while we’re at it, writing your passwords on post-it notes and placing them under your keyboard or mouse pad is not a recommended method of remembering them either. Come on, you know you’ve done that before.

Relief at last..

Fortunately, there are a number of great options for saving information for both short term consumption and long term reference. Being able to access stored nuggets of information from multiple platforms and devices is always near the top of my list when looking for software solutions to make my information processing easier to manage. And of course, finding apps that are free doesn’t hurt either!

Here are three of my favorite applications for keeping up with my daily flow of information and helping me remember things when I’m in the thick of it:

Instapaper

Instapaper

Instapaper has become an essential tool in my daily information processing workflow. It’s the perfect application for those who are constantly finding new online articles to read but don’t have the time to read them right then and there. With a simple click of a bookmarklet button, the text of the page your browser is on is sent to your Instapaper account for later consumption.

All your saved articles are then easily accessible from the Instapaper website or the official Instapaper iPhone or iPad app. Android users can currently access their accounts via a compatible web browser as well.

There are several additional options for saving information to your account, depending on where you are discovering the content you’d like to save. Each Instapaper account comes with a unique email address that can be used to forward links and email newsletters for future reading. Instapaper’s popularity has also caught the attention of many iPhone and iPad application developers and has resulted in over 130 apps that support sending pages directly to your account.

Instapaper accounts are free (ad-supported) to create and try and will support up to 10 saved articles. The Pro upgrade is just $4.99, allows up to 500 articles and offers a wide variety of other features, including iPad support.

This app definitely excels at “deferred reading” but is not a solution for long-term information storage. My next pick will fit your needs If you’re looking for something geared towards building a library of information to continually reference.

Evernote

Evernote

I was a huge fan of Microsoft’s Onenote prior to switching to the Mac. Its ability to act as a “digital notebook” to store text, images and webclips into definable sections made it an essential tool for creating a growing knowledge base. Since Onenote is not available on the Mac, I explored comparable solutions like Yojimbo to fill my needs.

Then came Evernote. Just as Instapaper became essential for my short-term information saving, Evernote has become the key to my long-term saving needs. Evernote allows you to store text, a web page, a photo, audio and other media. Everything you store is indexed and made searchable. You can also place your notes into different notebooks for further organization. This introductory video shows a few examples of how it can be used.

 

As shown in the video, Evernote is accessible everywhere via syncing. It supports a huge number of platforms including Windows, Mac, iPhone, iPad, Android, Blackberry, Windows Mobile and the Web. Best of all its free. They do have Premium and Sponsored accounts for increased storage, but the average user will probably not come close to outgrowing the limits of the free version for quite some time.

1Password

!Password

1Password from Agile Web Solutions is the perfect application for anyone who has ever forgotten a password. My guess is that includes you. It permanently eliminates the need to use the same easily-guessable, weak passwords that you have become accustomed to using, by creating string unique passwords for you that can be easily recalled from your web browser by using a single rememberable password that you define.

1Password also allows you to store other vital information such as credit card numbers that can also be recalled with your “one password” and filled into the appropriate field during checkout time when shopping online. Other items like software license and custom secure notes can be stored in 1Password as well. All information placed in its database is encrypted using AES (Advanced Encryption Standard) and 128-bit keys which would take “millions of years” to be decrypted using a brute force attack.

The following video will give you a good idea of how it works:

 

1Password was initially developed for the Mac however, versions are now available for the iPhone, iPad and Windows. Free 30 day trials for Mac and Windows are available, and there are a variety of licensing options to choose from to unlock it beyond that.

All three of these applications have become an essential part of my daily workflow. Do you currently use any of them? How have they changed the way you manage your daily influx of information? If any of these are new to you, then I hope you’ll give them a try. Please let us know about your experiences or recomendations via the comments!

Persuasive Picks for the week of 01/10/11

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QuoraHow Quora could get interesting

Quora might be the shiny new social tool of the month, but the jury is still out as to whether there’s value contained within or even if the site will last. Chris Brogan provides his view via this post that continues on with a great comment thread from the community. What’s your take?

How Small Businesses Can Use Quora
The topic of Quora continues with this next pick. Still not sure how it might be used with your business? ReadWriteWeb‘s John Paul Titlow shares several ways you might integrate the tool into your social strategy.

In Social Media Marketing, Influence Trumps Popularity
Need a better understanding of why “influence” is such an important part of the social web? This post from Mila D’Antonio explains why influence is not the same as popularity and provides a real world example of how Rayovac has leveraged the power of influencers in their recent social campaigns.

5 Tips for Optimizing and Integrating Your Social Media Content
So, you’ve got an editorial calendar chock full of great content ideas ready to roll out, but are you making the most of your content creation efforts? Liana Evans provides several good tips to keep you going in the right direction via this guest post on Clickz.com

Firms are overcoming their fear of social media: report
Graham Charlton from eConsultancy shares the results of their recent “2011 Customer Engagement Report” that revealed an increase in companies use of social tools for customer engagement and support. Read on for details.

Persuasive Picks for the week of 01/03/11

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5 Must-Read Reports on Social Media & Public Relations
TopRankBlog‘s Lee Odden shares a 5-pack of “brainfood” that should keep you busy this weekend! Need to learn more about how social media and public relations intersect? Visit this post for Lee’s pick of reports on the subject.

StumbleUpon starts 2011 as the #1 source of Social Media traffic
Is StumbleUpon part of your content promotion strategy? This post from Christina Doland shares results from StatCounter that just might persuade you to move some of your eggs to another basket.

Social Media: Next Dot-Com Bubble?
Is there a growing “Social Media Bubble” that will eventually burst and potentially ruin companies in the same fashion that the bursting of the “Dot-Com Bubble” did years ago? Contributing editor, Lauren Bloom shares her thoughts on the subject via this post on TheStreet.com.

All set for Social Media in 2011? Not so fast!
For many brands, the new year marks an opportunity to make new headway into the social space. Be sure to check out this CustomerThink.com post from Leader Networks‘ CEO, Vanessa DiMauro before you get your feet wet.

4 skills brands *should* be seeking in their social media talent
Execution of an in-depth social strategy sometime means bringing on some full-time talent to handle the new workload. This post from Arik Hanson provides several tips to help ensure you avoid the so-called “social media expert,” and hire someone with the appropriate skill set to get the job done.

Persuasive Picks for the week of 12/13/10

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Top 10 PR blunders of 2010
Is there anything more satisfying than reading about the PR trials and tribulations of others to reassure you that you’re doing everything correctly? Read on to find out – unless you’re on the list… in which case, move on to the next pick. 🙂

Finding the Sweet Spot for Journalism and Social Media
There’s no doubt that mainstream print media entities are still trying to figure out who should be running social media within their respective organizations. This AdvertisingAge post from Thomas Pardee explores how the New York Times, the Wall Street Journal and USA Today are handling the task.

One-third of Brands Converting via Social Media
Stats abound in this MarketingProfs recap of a recent R2integrated survey that found over one-third of participating companies have been able to make cold hard cash through their social media efforts. That number is projected to increase throughout 2011, as over 60% of marketers surveyed will be increasing their budgets for social.

Leaked Slide Shows Yahoo Is Killing Delicious & Other Web Apps
As an avid user of Delicious, I was saddened to hear that Yahoo will be pulling the plug on the well known bookmarking service in addition to several other acquired services. Luckily, there’s an export feature in the Delicious settings section to download and save your links. Mashable’s Jolie O’Dell gives the rundown on the story, via this post.

6 Social Media Success Metrics You Need to Track
Social Stratagist Jay Baer shares several “undervalued” sources of social metrics that you should consider adding to your measurement routine.

The Almighty, The All Powerful…The Tweet

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This past week, Twitter revealed 2010’s “Twitter Trends”—a snapshot of the top overall topics that have dominated the 95 million tweets a day* sent this past year from across the world. Twitter released the top trends overall—splitting up the top tweets into categories including news events, people, movies, television, technology, world cup, sports, and hashtags.

According to a recent blog post, Twitter explains the “Twitter Trends” process as “automatically generated by an algorithm that attempts to identify topics that are being talked about more right now than they were previously. The Trends list is designed to help people discover the ‘most breaking’ breaking news from across the world, in real-time. The Trends list captures the hottest emerging topics, not just what’s most popular.”

Further, Jodi Olsen (@jodiolson), in charge of Twitter’s Corporate Communications, in a separate Twitter blog post added in, “These Trends indicate the things that are most meaningful in our lives. Each day on Twitter, people tweet about news, sports, entertainment and cool new technology–and everything else in between. The list of 2010 Twitter Trends reflects what’s happening in our world, demonstrates the power of turning any event or story into a shared experience, and underscores Twitter’s value as a real-time information network.”

The overall Top 10 Twitter Trends of 2010 are as follows:

  1. Gulf Oil Spill
  2. FIFA World Cup
  3. Inception
  4. Haiti Earthquake
  5. Vuvuzela
  6. Apple iPad
  7. Google Android
  8. Justin Bieber
  9. Harry Potter & the Deathly Hallows
  10. Pulpo Paul

In addition to the top overall trends, Twitter compiled a list of the “10 Most Powerful Tweets.” Examining Twitter’s list of powerful tweets proved thought-provoking. It represents the various ways people use Twitter from the political world to disaster relief.

are as follows:

  1. Ann Curry: “@usairforce find a way to let Doctors without Borders planes land in Haiti: http://bit.ly/8hYZOK THE most effective at this.” (http://twitter.com/AnnCurry)
  2. The White House: “Welcome to @twitter President Medvedev! RT @KremlinRussia_E: Hello everyone! I’m on Twitter, and this is my first tweet.” (http://twitter.com/whitehouse/)
  3. Cyclist Leigh Fazzina: “I’ve had a serious injury and NEED Help! Can somone please call Winding Trails in Farmington, CT tell them I’m stuck bike crash in woods.” (http://twitter.com/LeighFazzina/)
  4. BP’s Fake PR Account: “Catastrophe is a strong word, let’s all agree to call it a whoopsie daisy.” (http://twitter.com/BPGlobalPR)
  5. Ecuador’s President: “Gobierno declara estado de Excepción #Ecuador #30S” (http://twitter.com/Presidencia_Ec)
  6. Clarence House, the office of the Prince of Wales: “The Prince of Wales is delighted to announce the engagement of Prince William to Miss Catherine Middleton – www.princeofwales.gov.uk” (http://twitter.com/ClarenceHouse)
  7. Sun’s CEO: “Today’s my last day at Sun. I’ll miss it. Seems only fitting to end on a #haiku. Financial crisis/Stalled too many customers/CEO no more” (http://twitter.com/OpenJonathan/)
  8. Idaho’s John Foster: “Congratulations to Raul Labrador on a hard-earned win, and best of luck as Idaho’s next Congressman.” (http://twitter.com/foster208)
  9. Spain’s defender Carles Puyol: “Gran ambiente en la rua!!orgulloso de ver a tanta gente feliz. http://twitpic.com/24qkg5″ (http://twitter.com/Carles5puyol/)
  10. Conan O’Brien: “Hey Internet: I’m headed to your town on a half-a–ed comedy & music tour. Go to http://TeamCoco.com for tix. I repeat: It’s half-a–ed.” (http://twitter.com/ConanOBrien/)

While the list may appear simple: 10 tweets; the 140-character statements prove the real power of Twitter as a social medium. Twitter isn’t about easy mass-marketing or how many times you can tweet at your followers– the real power of Twitter is creating conversation, building authentic relationships, and most importantly tweeting to your followers. Not to mention, Twitter is the essence of viral marketing—no other social network can match Twitter’s effectiveness and speed in getting a message across to millions of people. In fact, according to a recent study by Pew Research Center about  8% of American adults who use the Internet are Twitter users. Twitter just may be the communication tool of the coming age.

So my fellow Tweeps— how’s your buzz level? What did you tweet about this year? Do you have a powerful tweet that’s missing from the list above to share with us? What was your breakthrough tweet this year? Please share your thoughts and top tweets of the year with us in the comments below.

*Twitter Blog, 12/8/2010

Persuasive Picks for the week of 12/06/10

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Social Media Success: 5 Lessons From In-House Corporate Teams
Providing internal resources for social media related tasks is almost always a challenge for brands to tackle. What type of success might your brand be able to obtain if creating a dedicated team became a reality? Mashable‘s Amy-Mae Elliott shares five stories from brands that have made the leap and have enjoyed success through building their own social media teams.

Social Media Gains Ground in PR Biz
John Egan of the AustinInnovation blog shares highlights from a recent Vocus survey that shows social media becoming more important to PR professionals throughout 2011.

Does the World Need Another Social Media Site?
Just when you think your social media toolbox is filled with everything you’d ever need, something new pops up to steal your attention. Could Hashable be the next big contender for your social attention? SBTV.com CEO and Fast Company Expert Blogger, Susan Solovic gives a brief run down of what makes Hashable stand out from the crowd.

Five B2B Trends for 2011
A new year typically means that a plethora of “trend prediction” posts will invade the blogosphere. This one in particular caught my eye, as Lisa Nirell from EnergizeGrowth, LLC shares potential trends that will be of interest to those in the B2B space.

Introducing the New (Facebook) Profile
Facebook launched a new look for personal profiles – the new features almost give profiles a LinkedIn type feel. Facebook users can opt-in to use the new profiles now while Facebook plans for a full rollout in the beginning of 2011. Learn more about the changes after the jump and read more on the official Facebook blog.

Yes, Content Rules… With a Clear Strategy

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We’re proud sponsors of tomorrow’s launch party for the new book Content Rules by Ann Handley (Chief Content Officer for MarketingProfs), and C.C. Chapman (founder of DigitalDads). We’re big fans of both authors and know their ongoing content quite well – so I know the book will become a social media business bible of sorts.

Content has been on my mind quite a lot this week as we’ve been working with clients to create marketing and sales content. One thing I’ve noticed is that many businesses are getting caught up in creating content but have no strategy behind it. They want us to create a custom Facebook tab or an event microsite or a video to tell a story. But what I’ve found is that they aren’t always thinking about who they want to tell the story to, or what they want the story to accomplish – or even what action or return they are expecting from issuing their content. And, they’re usually not sure where they want the content to live – or why they want it in a certain place over another.

Jumping into content development without a strategy in mind is indicative of some of the social media hype. Brands just want to get “something cool” out there and they aren’t thinking about the RRR – resource to return ratio. At the same time, many complain that involvement in social media takes too much time and the ROI isn’t yet clear. That’s what happens when you don’t have a strategy!

Creating content for content’s sake is not a good use of your resources: time, money or people. It’s one of the reasons that I believe PR and marketing should be involved in the social media process for businesses. Sure, the marketing department doesn’t have to create the content necessarily, but they should have a hand in helping to shape the messages within it, as well as where it should live and how it should be promoted. Marketers are experts at messaging – and if your content has an empty or off-kilter message, it’s just noise.

Here are a few simple things businesses should be thinking about before they jump into creating social media content:

  • What do we want to share?
  • In what form do we want to share it?
  • Who do we we want sharing it? (CEO? Customers? Partners? Spokesperson?)
  • Who do we want to say it to?
  • Why will they listen/watch/read/care?
  • What do we want them to do as a result? (If anything)
  • What will we consider a success as a result of creating this content?
  • How will we track and measure that success?
  • What resources do we need?
  • Do we expect people to interact with this content? Share it? Write about it? How do we make that happen?
  • Where do we want it to live?
  • How will we share and promote it?

It sounds simple, but you would be surprised at how many brands jump into content development without asking these basic questions. They see something that worked for another brand (ex: Old Spice) and they say, “Hey, we can do that!” – without thinking about how it applies to their customers, their business and their goals.

Don’t create noise. Create content with a purpose. A purpose comes from defining a clear strategy before you begin.

Got more tips for businesses looking to create social content? We’d love for you to share them in the comments. Thanks for reading!

Persuasive Picks for the week of 11/29/10

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LinkedIn Launches Share Button
LinkedIn might be a little late to the party with the release of its sharing button for blogs and websites, but it will certainly earn its spot among the many ways you can allow your community to share content. Get the lowdown on the button’s release via this post on Mashable.

How Much Time Does Social Media Marketing Take?
Aliza Sherman shares an updated take of Beth Kanter‘s original 2008 info-graphic on how much time per week social media activities take to implement. The difference between the two is interesting and shows how access to better tools can make us more efficient at getting the job done.

Does B2B Social Media Drive Holiday Sales?
Jeffrey L. Cohen, Managing Editor for SocialMediaB2B.com shares a few tips on how B2B organizations can successfully mix a little holiday cheer into their social media relationship-building efforts.

10 Steps To Kickoff A Social Media Campaign
KeySplash Creative CEO Susan Gunelius shares 10 informative tips to help get your social campaigns started off on the right foot in this guest post on BussinessInsider.com.

Me v Gary Vee: Is Social Media Over-rated?
Techcrunch‘s Paul Carr and Gary Vaynerchuk discuss the merits of social media in this Webby Debates video moderated by CNNMoney’s Laurie Segall.

 

 

Charitable Giving Goes Social This Holiday Season

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‘Tis the season for bell ringers with red buckets asking for your donation in the name of charity – but giving-on-the-go this year is no longer limited to just the change in your pocket. At the forefront of this “social giving” movement is Keep a Child Alive (KCA), an organization dedicated to providing life-saving AIDS treatment, care and support services to children and families affected by HIV/AIDS in Africa and India.

Singer and new mom, Alicia Keys, is heading up the effort and hopes to raise $1 million for the charity with a campaign initiative called Digital Life Sacrifice. How? By staging a “digital death” for some well-known celebrities, including Lady Gaga, Justin Timberlake, Jennifer Hudson, Ryan Seacrest, Kim Kardashian, Serena Williams and Usher, to name a few. They’re quitting Twitter and Facebook cold turkey in the hopes that their sign-off (in effect until the $1M donation goal is hit) will incite action.

In addition to going dark digitally, several of the celebrities have filmed a “last tweet and testament” and will appear lying in coffins for ads. Other ads feature famous faces posing in “Buy Life” t-shirts that are printed with unique bar codes that users can scan on their cell phones (using Stickybits or WiMO) to donate money in the name of their chosen celebrity.

Pedestrians who’d like to get in on a piece of the action can purchase their own ‘Buy Life’ t-shirts with bar codes to become a walking billboard for the charity as well. Friends and family (and even strangers!) can simply scan the shirts to donate. And there’s still a text campaign (text “BUYLIFE” to 90999 to give $10) in effect for the non-smartphone crowd.

The campaign is a brilliant twist on the convergence of popularity contests, impulse buying and mob mentality that we’ve seen on such shows as American Idol – where Keys first realized her influence when a plea for donations raised $500K in four minutes. Plus, it’s refreshing to see the power of celebrity on social media being harnessed for a positive effect; the famous get that they’re a commodity, so they’re starting to realize that they can capitalize on that for the greater good – and quickly, thanks to this fresh and fun take with bar-code technology. The digitally-dead celebrities may not be talking, but the rest of us sure will!

Is this the kind of holiday giving campaign social media and mobile addicts will rally around? Love it? Hate it? We want to hear your thoughts.

Being Thankful in Business is a Good Thing – Brands that GET IT

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We’d like to wish our US-readers a Happy Thanksgiving and send a HUGE thanks to all of our colleagues, clients, community and partners. We’re thankful for your support, your business and your respect.

Over the course of the last two decades I’ve been told more than once that appearing too grateful in business can be a negative thing – putting me in a position of perceived lesser power. I disagree. I think being thankful in business – and for business – is a good thing and I am happy to see social media bringing it more to light. Businesses who appreciate their customers are more likely to reap the rewards of loyalty, repeat business, positive word of mouth and long-term success.

Since I went on a rampage about my negative experience at McGee Toyota recently, I wanted to also take the time to highlight some businesses doing well by their customers. I think it’s important that as our customer voices become louder and more viral, we use them to celebrate what brands are doing right as well. So while I recently gave personal props to Jet Blue and Ideeli, I also took to Twitter and Facebook to ask my community what companies have done right by them recently, and why. Specifically, I asked, “When is the last time a company or brand went above and beyond to make you a happy customer? What did they do?” Here are some of the answers – below. Thanks to everyone who took the time to share and respond, and kudos to the brands who agree – being thankful in business is a good thing.

Chris Theisen: My fav personal experience from @brewhouse http://bit.ly/d2VGn4

Greg Meyer: We had an event at @sushisambachi – they made us feel at home, tweeted about the event, and provided excellent service

Shannon DiGregorio: The Apple store at the Cambridge Gallaria replaced a broken (my fault) iPhone 4 for free after AT&T was awful to me! Love them!

Kristina Bobrowski: @ArtVanFurniture went out of the way to meet my budget/timing needs, & responded to my praise on here. @netflix impressed me too.. My DVDs weren’t coming- they sent me 3 at once to tide me over while they fixed it

Chad Northrup: It was @supercuts. Got a bad haircut yesterday, so returned in the evening. They fixed it AND made my next cut free #custserv

Frank Eliason: my former company, Comcast has been working hard to improve (google my name and Comcast). My current company, Citi, is working to improve http://new.citi.com/2010/11/together-we-are-building-a-stronger-citi-for-you.shtml

 

And from Facebook, where I did not include my friends’ names because it’s permission-based (vs Twitter, which is public), here are the replies:

American Express has the nicest customer service people I have ever talked to. Except for maybe Southwest’s. They always say things like “we’ll take care of that right now for you” or “make sure you have a great day.” Sounds simple but stands out.

Nordstroms this morning made my entire day – live chat customer support applied a promo code for me after my order was submitted so I would get free shipping on an emergency pair of new heels since the Web site wouldn’t accept the code.

Jouer Cosmetics! BEST customer service. I ordered some makeup and when it arrived two of the lipsticks were smooshed at the top. I called to let them know about it, without any expectations. I just wanted them to know about it. They sen…t me two more lipsticks for free and I got to keep the ones I already had. The lipsticks were like $22 each. Also, Huggies…we got a big box of diapers and one whole sleeve of diapers was defective. The tape wasn’t long enough and every time we tried to put them on the baby, it would rip. I called Huggies and the woman was so apologetic. She sent coupons-one for an entire box for free. You know how expensive diapers are! I was a satisfied customer on both occasions!

I’m a huge fan of  Boston-based Rue La La. Ordered some resin plates. 3 sets of 4. The freight carrier “dropped” them on my front step. 3 of them were damaged. I photographed which patterns were damaged and their amazing Customer Service specialist hunted them down, replaced them AND gave me a $40 credit for all my trouble.

USAA – the very best customer service I’ve ever experienced. Every time I call, they offer to help me with my investments, or just to review where I’m at financially, just to make sure I am ok. They will give advice, give me suggestions where I should be putting money and once even said WOW – you are doing a great job. They never try to get you off the phone or rush you. They will even call and check up on recent investments. They are incredible.

Great Customer Service Department. UPS driver sees me at the mail box five blocks from my home. Stops next to my car. Shouts out “Mr. Corbett, I have a package for you.” Now that is great customer service and an employee who lives well the brand!!! Kudos to UPS!!! Living the Brand!

I also think TMobile has done some serious investment in training their reps. I used to think they were awful, now its almost a pleasure to call in. They make you feel like they are on your side – they say things like “yeah, that would make… me mad too” or “that would definitely not fly with me.” You can’t even get mad because they are so helpful now. I’ve been having major BB issues & the third time I called in the rep said, “well, this is ridiculous that you’ve had to call three times, after you get this replacement, *I* am going to call YOU”See More

The Ritz-Carlton has the absolute best customer service in the world. No matter the property, it is top notch. Bali, Jamaica, etc. – all superb. No one comes close.

Zappos. Order something at 10:00 at night and it’s on your door the next day for free with free return shipping if needed . . . Great example of a company that built it’s culture based on customer service from the day it started as a way to differentiate itself.

Pizza Hut in Big Rapids, MI………..awesome service and the C.J.’s special cannot be beat.

USAA is the best. They go above and beyond every single time.

I have to say that Spectrum Health in Reed City has an outstanding policy for good customer service. If someone asks for directions the employee won’t just point and explain. They escort them to the place with a smile on their face! And during parking lot construction they provided men driving golf carts who were at the car before it stopped to pick you up and take you to the door! Way above and beyond is their policy. They tell employees, “Surprise them (your customer). And they do in a good way.”

I third USAA

Readers – if a brand or company has done right by you lately, won’t you help spread the word and thank them here in the comments? Thanks for reading!