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Persuasive Picks for the week of 09/20/10

The New Twitter and What It Means for Your Custom Background
Hugh Briss covers how the recent Twitter interface change will affect all the custom backgrounds implemented on Twitter user’s accounts. Looks like it’s time to fire up Photoshop!

Facebook is spreading like the plague
While brands and business continue to find ways to leverage Facebook in positive ways for the bottom line, personal use of the platform continues to roll into the gutter. Lauren Beckham Falcone provides an eye-opening perspective in this post on BostonHerald.com.

Stories declaring ‘death of PR’ are misguided
Mia Wedgbury from TheGlobeAndMail.com shares her take on the “PR is Dead” declaration that has been knocking on the door of the public relations profession in recent times.

How Businesses Are Unleashing Their Employees’ Social Media Potential
Josh Bernoff, Senior Vice President, Idea Development, at Forrester Research – and the co-author of Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business – shares several great examples of how companies are finding success by allowing their employees to be empowered.

4 Marketing Lessons From the Walgreens Transformation
Linda Ireland highlights Walgreens‘ recent switch to “convenience from a customer point of view,” and she shares several takeaways that can be applied to your own business.

Persuasive Picks for the week of 09/13/10

6 Ways to Lose Customers, Credibility And Friends On Social Media
Outspoken Media’s Lisa Barone reviews some unsavory online behaviors in social platforms that should be avoided when marketing yourself and your business.

B2Bs Tap Social to Boost Search
This eMarketer post highlights a recent study showing that B2B marketers are finding positive results from their online social efforts, but not all are following through with proactive monitoring – and as a result, might be leaving additional opportunities on the table.

Google’s Schmidt taking small steps into social
People’s anticipation that Google has been secretly working on a monster social platform to challenge the likes of Facebook was brought down a few notches after Google CEO, Eric Schmidt‘s,  Zeitgeist 2010 conference presentation.

Debunking 5 Myths About Content Marketing
You’ve probably heard the phrase “content is king” on more than one occasion, but regardless of how many times it’s said, companies still feel overwhelmed with the idea of creating new content (consistently) for publishing on social platforms. This post by ConversationAgent, Valeria Maltoni, clears up five misconceptions that often come with the territory in content marketing.

What people are saying about upcoming Twitter redesign
Paul McNamara from NetworkWorld‘s Buzzblog shares various perspectives from notable industry voices on this week’s interface redesign announcement from Twitter. Here’s Twitter’s official promotional video for the redesign – including a glimpse of the interface towards the end (if you missed it earlier).

 

Image: respres (via Flickr)

Christine Perkett’s “Hurricane” chat with Mike Volpe on HubSpotTV: PR, Ping, fashion, JetBlue, Twitter faux pas’ and more

Thanks to your votes (nearly 40% of the total votes!), Christine Perkett (@missusp) co-hosted this past Friday’s episode of HubspotTV with Mike Volpe (@mvolpe). Another highly entertaining and informative episode of the weekly video podcast, Christine and Mike discuss – among other things – the following topics:

  • Big brands and customer engagement – from customer service to product development, what are today’s expectations? Who’s doing it right?
  • Is PR Dead? What is social media’s impact on the industry, and how can it compliment traditional PR/marketing strategies?
  • Managing your inbox – with the arrival of Google’s Priority Inbox, will e-newsletters and email blasts still make an impact?
  • Marketing Tip of the Week – tune in to hear it!

You can watch the full episode via the player below if you missed it. I hope you enjoy it as much as we did! If so, give Hubspot a 5-star rating on iTunes, won’t you? If you have additional questions or comments for Christine, please share them in the blog comments below.


Persuasive Picks for the week of 08/09/10

10 signs you’re the social media nerd of your company
Andrew Worob contributes these 10 entertaining signs of “Social Media Nerdism” via his guest post on Ragan.com

The Social Media Imperative
This Adweek.com post from MediaCom North America CEO, Doug Checkeris focuses on the pre- and post-recession buying habits of consumers and how marketers will need to engage in the online social space as a result of the shift.

38 Essential Social Media Resources You May Have Missed
Whats that..? You spend less time in front of the laptop during the summer..? Absurd! Well, if that’s the case, then Zachary Sniderman will catch you up with these 38 resources (some useful, most entertaining) – broken down into Social Media, Tech & Mobile and Business categories.

Top social media campaigns & what you can learn from them
This Smart Company post from Patrick Stafford gives a brief look at 10 recent, innovative, and successful social media marketing campaigns executed by well-known brands.

Twitter Takes Over The Tweet Button From TweetMeme
TweetMeme‘s popular Tweet Button appears on tens of thousands of sites (including ours) and has recently been trumped by a new one created by Twitter itself. The take-over was hostile and, in fact, Twitter actually licensed some of TweetMeme’s technology. TechCrunch’s Erick Schonfeld explains the details in this post.

Photo Credit: jparise

Actually, Pay Attention To That (Wo)man Behind the Curtain

Last week Hubspot – via Twitter Grader – highlighted the The 100 Most Powerful Women On Twitter which included a lot of influential and interesting women I expected to see there, such as Ann Handley, Jennifer Leggio, Beth Kanter, and Charlene Li, and a few surprises that I wouldn’t have readily thought of, but are very interesting to follow nonetheless. Happily, we also noted that our CEO, Christine Perkett@missusp was also included within the Top 25 women on this list – of course, we’re not surprised because we know how hard she works to keep on top of the industry, as the PR and social media landscape constantly changes. But we are very proud and impressed nonetheless. (Is this a good time to ask for a raise?)

After the initial hoopla on Twitter about the list and congratulating the women we know personally, Christine asked on Twitter, “so what does it all mean.” I’ve thought about this before when lists like this come out – do they really mean anything, and if so, what? Does the general public really care who is influential on Twitter? Are these people really influential or do they merely appear to be, to those of us who are really ingrained in social media?

After thinking about it for awhile, I’ve come up with what this particular list it means to me – I would love to hear your thoughts on what it means to you or to the rest of the world.

  1. PR professionals – from “flaks” to influencers – when I started in PR, those in my profession were completely behind the scenes – like the Wizard of Oz sitting behind the curtain pulling the strings. We are in the business of making our clients stars, so naturally, we don’t make the story about us, nor should we. However, along the way, we learn a lot – about our clients, their business, the market and how it changes. We have to learn about new technologies, trends, products, and publications, giving us more than a layman’s knowledge of many different industries. The rise of social media, however, has given us a voice and has allowed us to highlight our expertise and the value we can offer to others without being overly promotional. Certainly, our clients are still the stars – we still devote 95% of our time to them, but a handful of smart PR folks are now also seen as experts who have influence in the industry. And you know what – our public influence is being asked about more and more by prospects, and evaluated by clients – if we are selling the ability to influence audiences and teach our clients how to become more influential in their industries, it makes sense that we should be have our own strong industry credibility.
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  3. Journalists and PR professionals can play nicely together – Take a look at those on this list and the other “Twitter influencer” lists that are posted regularly. They now contain reporters, bloggers and PR professionals (among others) – and because of their involvement in social media, a lot of them know and respect each other more than ever. For every blog post that fuels the journalists vs. PR “flacks” debate, there are hundreds of social media interactions every day between the media and PR that help bridge the gap and help the two get to know each other better and more personally. When you can see each other as people/friends and not the enemy, it is easier for everyone to do their job. Watching Christine joke with several of the other “top influencer” bloggers and journalists on Twitter after this list came out really drove this home for me.
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  5. PR professionals are trail blazers – at least in the tech industry. Many years ago, Christine told our staff that we needed to “figure out what these blogs are all about” then a few years later that we needed to start figuring out what social networking was all about – Twitter, Facebook, Linkedin, Whrrl, etc. – so that we could evaluate how it should be used in our business and for our clients – and if it should be. Christine always takes the reins for our company to ensure we try out and experiment with new technologies for ourselves before we try them for clients. Often people think that it’s only the “techies or the journalists” that are first adopters of technology, but many smart PR companies are the first to appear on new social sites and are among the first with the new gadget or toy because we pay attention and have close relationships with those influencers shaping the market. If we’re doing our job right, we realize value and ROI before the public does – thanks to being privy to many start ups and innovative new advances by existing companies, working early with the reporters and influencers who evaluate them and their products, and paying attention to where the tech industry is headed. Also, because we’re responsible for counseling our clients on how what works, what doesn’t and where they should pay attention. In fact, we’re often involved in product direction and development discussions because we have a pulse on where the industry is headed.

Our discussion about this list on Twitter prompted Hubspot to offer to sponsor a meetup for the top 100 women on this list – PerkettPR is considering organizing this event, but we want it to be more than a Tweet-up – we would like it to offer value to attendees and to maybe even benefit a charity. Would you attend an event that offered insight from the Top 100 women influencers on Twitter? If so, what would you like to get out of it? Tell us here and help us create a fantastic event!

Persuasive PIcks for the week of 07/05/10

Social Media Employee Policy Examples from Over 100 Companies and Organizations
Creating a Social Media Policy for you organization can be a challenging process. It needs to provide employees with enough leeway to engage properly, but also help prevent them from giving away the secret sauce. This post from Ralph Paglia on AutomotiveDigitalMarketing.com provides an extensive list of existing company policies to help get you started.

For Those Facebook Left Behind
As an avid user of Facebook or Twitter, you might think that most people have heard about those services and know what they are. In reality, their existence has only scratched the surface of notoriety with the global population.  David Pogue of The New York Times provides this handy “clip-n-save” guide to help explain what these social networks are to those left behind in the craze.

What Marketing & Sales Can Learn From Seinfeld
Carlos Hidalgo draws an interesting comparison between Seinfeld-isms and how sales and marketing teams sometimes miss the boat when they communicate in this entertaining post on MPDailyFX.com

The Cost of Social Media Phobia
David McCann from CFO.com dives into the topic of how companies that restrict access to social media platforms might be missing out on opportunities to help their business prosper.

5 Tips to Make the Most of a PR Pro’s Summer
If the lazy days of summer are starting to take a toll of your productivity,  these 5 tips from Keith Trivitt of PRBreakfastClub.com might help inspire you.

Persuasive Picks for the Week of 6/21/2010

Lacking a game plan when it comes to social marketing? You’re not alone. Social Marketing continues to perplex many marketers, according to eMarketer. In its article, “What Makes Up a Social Marketing Strategy,” the critical components of an effective strategy are reviewed, with some startling facts of how many marketers are still operating this element of their campaigns “without a game plan.”

Social media with a business twist. Tony Bradley of Network World writes about Salesforce.com’s unveiling of Chatter this week at Cloudforce 2010. “Chatter brings social networking to the enterprise in much the same way salesforce.com brought Web 2.0 to the enterprise–enabling the benefits of social networking to be utilized for new strategic advantages.”

Top 10 Most Tweeted Brands – if you’ve never checked out the weekly “10 Most Tweeted Brands of the Week Chart” by AdAge you might find it an interesting – or at least entertaining – bookmark. This week, Simon Dumenco outlines how the Twitterverse tells the media to “shut up” and why being a trending brand on Twitter is not necessarily a good thing, among other things.

Can you hear me now? Apple addresses iPhone 4 reception issues… or not. CBSNews Tech Talk discusses Apple’s lack of PR advice for Steve Jobs in dealing with the iPhone 4 antenna issue. “Allow me to make the official introductions: Steve Jobs, meet Apple’s PR department. Apple’s PR department, meet your boss.”

Twitter, PR and BP. TechCrunch takes a look at the lessons. TechCrunch”s post, “When Social Media Becomes The Message: The Gulf Oil Spill And @BPGlobalPR” takes a look at how BP is floundering from a PR perspective, and how social media can take over and shape your company’s message – whether you like it or not. “Someone on Twitter or elsewhere on the Web  will find ways to challenge the message, as @BPGlobalPR is doing.” The PR lesson here – credibility counts more than ever.

 

 

 

Is Chris Brogan Wrong?

Recently, Chris Brogan – a respected industry colleague and someone we’ve worked with on occasion, wrote “50 Power Twitter Tips,” a nice little post that’s been viewed about 10,000 times or so. It was also put into video form by one of his fans, as you can see here:

One of those 50 tips seems pretty straightforward: “Follow anyone who follows you (and unfollow spammers/jerks).” Now, I realize that this may not be everyone’s style on Twitter but with nearly 150,000 of his own followers (on just one of his accounts), I tend to think Chris’ advice is probably pretty solid if you’re looking to build influence. But lately I’ve noticed a lot of folks doing the opposite – or, more specifically, I’ve noticed a lot of long-time Twitter friends who have reached large follower numbers suddenly unfollowing massive amounts of their followers. It seems to be a trend – they reach 18,000, 20,000 followers and suddenly they trim their following list to 500, 200 or less. What’s with the new trend?

I asked a few folks and some feedback has been genuine “I’ve decided to only follow people I’ve met personally or who add value to my life,” and some has been esoteric, like “Just cleaning up.” Personally, I think it comes across as a bit narcissistic (of course, lately I’m feeling this way about a lot of social media) and disingenuous. It seems like these folks are building up to large numbers and then unfollowing to make themselves seem more interesting, popular or influential. It seems like they’re banking on the fact that most Twitter users don’t spend a lot of time managing their network and therefore won’t realize they’re no longer mutually connected.

Anyone else notice this trend? Any insights into why folks are doing this? Is social media becoming a burden and therefore people are changing their strategies? Personally, I’ve decided I like Chris’ advice. The reason I like it is that yes, following a large group of people could be cumbersome – if you didn’t know how to use tools to manage your lists and find what you want when you want it. But I use technology like Nutshell from Constant Contact (a client), TweetDeck, Tweepl and many more awesome tools to do just that. So I can always find what I need and track key words, trends, followers and more in a timely fashion. But I like to follow most of those who connect with me because in doing so, I sometimes find nuggets of information that I wouldn’t have been looking for – the more people I follow, the more interesting information comes my way. So for me, I’ll keep following my new followers … unless of course, they’re “spammers or jerks.”

What about you? What’s your Twitter following strategy?

Persuasive Picks for the week of 04/19/10

prwire_iphone PR Newswire Launches App for iPhone, iPod Touch
PR Newswire announces the launch of their new iPhone app that allows easy access to their enormous database of press releases and multimedia content. The app also allows users to share the content back out via email, Facebook, LinkedIn an Twitter.

Twitter kicks off Promoted Tweets
Dianna Dilworth from DMNews explains Twitter’s recent rollout of their Promoted Tweets service and includes some examples of how brands have started using it.

Creating a Social Media Analytics Action Plan – Part 1: Defining KPIs
A 2009 Bazaarvoice survey that revealed (on average) how businesses have no idea what their social media ROI is. Taylor Pratt from Raven Internet Marketing Tools expands on the results and provides tips on defining KPI (Key Performance Indicators) in this first post of his new Analytics series

How to be a PR rock star in a social media world: The changing face of public relations
Rich Brooks from Flyte New Media recently asked his LinkedIn community the following question: “The role of PR is changing, and I’m curious to know what do you need to do to be appreciated at your job? What are the expectations, what new roles do you have, and how do you look like a hero to your boss at the end of the day and year?” He shares some of the interesting responses via this post.

Social Media Turns Tiny Mistakes Into Big Headaches for Delta Airlines
BNET’s travel industry blogger, Brett Snyder shares the account of Delta Airlines most recent online media blunder that clearly shows the importance of paying attention to every detail when it comes to your brand’s online presence. Someone is always watching.

Persuasive Picks for the week of 03/15/10

facebook-et-1Facebook overtakes Google, Twitterers prefer social to news
The SiliconRepublic’s John Kennedy shares a variety of stats and projections from a recent study issued by Hitwise. The study confirms that traffic to Facebook has outpaced Google. In addition, Twitter is continuing to emerge as a key source for news and media sites.

Twitter’s @anywhere could prove risky for users
Computerworld’s Sharon Gaudin provides a rundown of Twitter’s new @anywhere functionality and explains why this offering could prove risky to brands.

How SEO Can Build Brand
This post from SEOConsult begins the exploration of the relationship between Search Engine Optimization and the profitability of your business.

Is Google Wave getting Buzzed?
Google Wave and Google Buzz are two new apps that many web-workers are still struggling to figure out. Both were launched in radically different ways. While users are still trying to figure out how these products fit into their workflow, it seems that Google itself is also still trying to determine what’s next for these new offerings. To be continued…

It’s the Social Media Strategy Struggle
WebWorkDaily’s Aliza Sherman shares a list of helpful social media strategies that she learned from her experience at this year’s SXSW Interactive Conference.