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Persuasive Picks for the week of 06/02/2008

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This week features a shorter set of picks that center around notable videos I’ve spotted. The last even features my appearance on a MyRaganTV.com segment talking about LinkedIn.

Video: Social Media in Plain English
Lee Lefever and his Common Craft videos continue to educate and entertain while breaking down topics in a way that anyone can understand.

Authors@Google: Garr Reynolds
Garr Reynolds, author of the excellent book Presentation Zen, recently spoke at the Google campus. The session has been posted on YouTube for all to enjoy.

Are you LinkedIn?
This week I had the opportunity to contribute some content to MyRaganTV.com. In this segment, I talk about how PR Pros can utilize LinkedIn as a valuable tool for both internal and client work.



Drop the Excuses and Start Participating

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As you may know through my various Tweets, I spoke yesterday at the Ragan Corporate Communicators Conference in Chicago with our EVP, Heather Mosley. We substituted at the last minute for another speaker who dropped out unexpectedly. I’m not going to lie, I was nervous coming in as the backup substitute – none of the conference materials had indicated any change in the session until about one hour beforehand, when it was announced at the opening session. It was definitely on our minds that the audience had been expecting some heavy lifters (a much larger, global agency) to discuss digital marketing. I’m not a “digital marketer” and we had only a few days to pull together our presentation. Would we disappoint them? Could we teach them anything new? Would they walk away feeling the session was valuable? What if they already know everything we were talking about?

We changed the subject matter to something more our in line with our expertise, of course. At PerkettPR, we’re enthusiastic about social media and the opportunities – and challenges – that it presents to the PR profession. Our session was titled, “Join the Conversation: More Effective PR Through Social Media.”

For some, this may seem to be an oxy moron. Many constituents are shouting from the rooftops that PR is dead – due to social media. I completely disagree. I think it’s forcing us to evolve – but that’s a good thing. Social media presents amazing opportunities for communications professionals to engage with their publics in ways never before possible. For me, it’s thrilling. I am so enthusiastic about social media that I liken it to wanting to jump on the couch like Tom Cruise to emphatically express my love for it.

Yesterday, as we started speaking on this topic, the majority of faces in the room looked at us like we were crazy. Facebook for business? Linkedin Answers? Link love on blogs? Twitter-what??? Although, their eyes did light up when Heather explained Twitter like this: It’s like entering a noisy, crowded stadium and saying, ‘Is there a doctor in the house?’… The entire stadium quiets to silence and everyone sits down except for four people that raise their hand and say ‘I can help!’…It’s that powerful and can provide a whole new lifeline of resources to draw from.

We had expected that the majority of the room would not yet be embracing social media (luckily, we were right or we could have been really boring). We knew we weren’t going to be in a room full of technology PR professionals. However, I’m also surprised at how many communicators haven’t embraced what is arguably the biggest evolution of our industry in decades…and their reasoning has nothing to do with technology.

Here are some of the questions and objections to social media participation that really stood out for me:

1) How do you find the time
2) What do you do if someone says something negative about you in the blogosphere?
3) How do you get corporate management to let you participate in social media?

I could go on and on about these topics but I’ll try to keep my recommendations simple.

1) If you don’t find the time I believe you will be out of a job. This is the way communications is going. Participate or be left behind. It’s that simple. Seriously.

Okay, okay, I did provide real tips such as: start slowly; join Twitter and observe for a while. Try to go on a few times a day to begin – post a question in the morning. Come back at noon and check for responses in DMs or aggregators like Tweet Scan. Post thank yous/follow up and another question. Come back before the end of your day and repeat. This can take ½ hour total.

2) It depends. Was it a customer? Was it a competitor? Was there any truth to the complaint or comment? There is no one right answer but there are guidelines to keep in mind – transparency and common sense being two of them.

We provided a few examples from experiences with our own clients. Two different crisis and two different recommendations: one, a posted apology and two, a personal phone call to the blogger. Different situations that called for different actions. In the end, both were turned around by … participating.

3) My answer for this today is simple – hand them a copy of the new book Groundswell by Charlene Li and Josh Bernoff of Forrester Research. (Really, it should be required reading for all marketers, communicators and C-level executives.)

Better yet, read it first, highlight the parts that apply to you and the company (and trust me, no matter what industry you are in, there are examples that will apply to you) and put it on every corporate executive’s desk. Include a sticky note with this great quote – one of many – from the book:

“…While you can’t stop it, you can understand it.”

And just for good measure – maybe include another of my favorite quotes from Charlene Li: “While you cannot control word of mouth, you can influence it.” Then explain to them that you cannot do either of these things if you are not allowed to participate.

I hope we helped some communicators at the conference to begin to understand “it.” Forrester calls it the groundswell. Others call it Web 2.0 and still others the new social landscape. Whatever you call it, it’s here to stay…so jump in!

I’d love to hear comments from you, Dear Community, as well. Can you chime in with your ideas and help these professionals learn? After all, isn’t that the spirit of what this new social movement is all about? (Thank you, in advance!)

Persuasive Picks for the week of 04/28/08

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20 Must Have Twitter Applications…for now
Once you get up and rolling on Twitter, you’ll begin to discover that there are a large number of third-party tools that take advantage of it’s API and can greatly extend the value of your Twitter experience. The Emerson Direct Marketing Observations blog sites 20 such tools that are worth taking a look at.

Report: Social Media Challenging Traditional Media
Richard MacManus from ReadWriteWeb summarizes some interesting stats on the adoption of social media tools found in the most recent report from Universal McCann. These interesting findings could be useful for marketers to consider when going through the process of developing a social media strategy.

Listening: An Action of Proportions
The process of listening is one of the most important things you can do increase your chances of success before engaging with online communities. Geoff Livingston shares some incites on the topic from the SNCR NewComm Forum, as well as a video clip of Shel Israel who adds to the discussion.

Social Media Identity: Personal vs. Professional
One of the first obstacles that social media newcomers often face is how to (or whether to) separate their personal and professional online identities. This post from the “I’m not actually a geek” blog touches upon the topic and shows how the ties between personal and professional identities change based on the size of your corporate organization.

People Who Like This Weblog May Also Like These Books
Break away from the computer screen with one of Brian Oberkirch’s book suggestions. If you like the content on his blog, then his book suggestions will not disappoint.

Persuasive Picks for the Week of 03/17/2008

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This post marks the start of a new weekly series on PerkettPRsuasion that will highlight many of the notable happenings in the world of Social Media and PR. From time to time we’ll also include links to posts about personal productivity and tips for working in a virtual company like PerkettPR (10 years strong!!). Each entry will include links to the original post as well as some brief commentary explaining a bit about the topic and its relevance. Here are the “Persuasive Picks” for this week:

25 Social Media Buzzwords Explained (Part 1 & Part 2)
Jim Tobin from IgniteSocialMedia.com shares this great two-part post listing 25 common Social Media buzzwords and brief explanations of each. This is a good primer for folks who are new to the Social Media space and want to get a jump-start on the lingo.

Bucking the System
Forrester’s Josh Bernoff shares insight on strategies for pioneering change towards Social Media within your company. The advise is taken straight from Bernoff and Charlene Li’s upcoming book, Groundswell.

15 Free Social Media White Papers and Ebooks
Even if you’re a seasoned Social Media maven, there are sure to be some interesting nuggets and different perspectives found in this compilation of 15 white papers and ebooks posted on Mashable.

How I tamed my inbox
Chris Brogan shares his process for keeping his email inbox clean and projects organized. Both are chores that haunt web-workers on a daily basis! Chris also provides a link to Merlin Mann’s excellent “Inbox Zero” talk that he presented at the Google offices last year.

Organizing Our Digital Lives
Scott Monty fom Crayon appears on MarketingProf’s Daily Fix this week and shares a number of web-based aggregators that can help you get a handle on the fire hose of information that can drown the typical web-worker. I’ve played with a few of them, and they can definitely help get the flow under control.

Starbucks Transformational Agenda
Brand Autopsy’s John Moore takes a look at the initiatives that Starbucks announced after their 2008 Shareholders Meeting and offers an interesting perspective. All eyes are on their announcement of the MyStarbucksIdea.com website that is being launched as part of their new Social Media strategy. Its success (or failure) could be the next most popular case-study!

Thats all for this week. Feel free to leave a comment and start a discussion on any of the topics. Let us know what you think of the format, and stay tuned for more “Persuasive Picks” next week!

5 SEO Tips for PR Professionals

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Last night I attended Boston’s March Social Media Club Event in Woburn, Massachusetts. The topic of the evening was “The Search for Results: Social Media and Search Marketing” which was presented by a panel that consisted of:

  • Amanda Watlington, Owner of Searching for Profit
  • Greg Jarboe, President and Co-Founder of SEO-PR
  • Sherwood Stranieri, Director of SEO at SMG Search
  • Thom Brodeur, Senior VP, Global Strategy and Development for Marketwire
  • Andrew Komack, Founder and President of KoMarketing Associates, LLC

Amanda led the panel through several SEO related topics including SEO’s importance in social media marketing strategies, as well as some of the tools and techniques that SEOs use for optimization. The panel discussed different points of view on the topics and strengthened their message with interesting case-study stories.

Towards the end of the evening, the panel separated and joined the audience for small breakout sessions on more specific topics. The session I joined was led by Greg Jarboe and was geared towards SEO and press releases. The primary take-away from Greg’s talk was a 5-part formula for success with online press releases using SEO. The formula was laid out as follows:

Step 1: Do your keyword research.

The importance of keyword research was stressed several times during the event. Your keywords should always be nouns or adjectives. People never search for verbs. Its also important to craft “keyword phrases” rather than using a single keyword. If you can construct a keyword phrase that can be broken up into multiple phrases, your release will have a lot more impact with the search engines.

Step 2: Actually USE the keywords!

This step raised a chuckle when mentioned because it seems so obvious. You’d be surprised to learn how many people go through the process selecting keywords and then don’t use them or use them properly. Always be sure to include your keywords in the title of your release as well as in the lead paragraph.

Step 3: Add a link to the client site in the release.

Online releases need to be written for bloggers and regular readers in addition to the traditional media folks. Adding a link to the client’s site gives the reader the ability to seek out additional information about the topic in the release. Be sure that the link points to a relevant page on the client’s website and not just to the homepage where the reader is left to hunt for the proper page themselves. Those who are familiar with the concept of the social media release will already have this step down and have taken it even farther.

Step 4: Use a search engine friendly wire service.

Not all news wire services are search engine friendly. In addition, those that are search engine friendly not might format their releases in a way that makes all the major engines (Google, Yahoo, Microsoft Live Search, etc.) happy. Take time to discover which services are set up to give you the best results in each search engine. Greg recommended the NASDAQ owned PrimeNewsWire outside of Marketwire, PRWeb, BusinessWire and the others we are most familiar with.

Step 5: Measure the results.

Measurement is definitely a hot topic and a tough nut to crack on the social media side of things, but there are several things that are immediately measurable on the PR side of the house. As always, count your clips. Enough said. Beyond that you should start counting the blog results from your release. Have people started writing about your client on their own as a result of your efforts? One really valuable exercise that might not be easy to pull off is gaining access to your client’s analytics program. You might need to bribe your way into the IT department, but the data being collected about your client’s site can contain a wealth of measurement data as a result of your press release efforts!

Overall it was a good session that yielded several great nuggets to take away. As a PR professional, you owe it to your clients to stay up to date with the ins and outs of basic SEO techniques. Attending Social Media Club events are just one of the many ways to keep up with with the flow.

What tips do you have that could be added to formula?

PerkettPR Turns 10

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Today PerkettPR is announcing a major milestone for our company – our 10th year of business! What makes this interesting though, isn’t just the years, but the resilience of the virtual model that our company was built on and that we continue to embrace – while companies and their employees are just starting to get comfortable with the idea of virtual working, PerkettPR has been pioneering the concept since 1998. Only recently, have other companies been warming to the idea of letting their business professionals work from home as marked by the recent articles in major publications touting the “new” concept that a central geographic location is becoming less of a necessity for the modern day web worker. But PerkettPR was built from the ground up with an all-senior team that physically spans both coasts and all regions in-between; with almost 30 employees located across nine states, we continue to thrive as a virtually operated company.

Our 10th year is beginning on the heels of our most successful year to date – 2007 was an extreme growth year for PerkettPR with an expanding client roster and a 50% increase in staff and revenue. We have added several new clients worldwide including companies in Web 2.0, healthcare, enterprise software and telecom markets spanning Canada, the U.S. and the U.K. – including businesses such as Aternity, Constant Contact, Mailtrust, Sosius and Mzinga and we have enhanced our Partner Program with marketing and design agencies, Internet technology experts, and international PR firms.

In addition, although we have always been first adopters of technology and concepts that will help us to more successful in working virtually, 2007 has been the year that we have truly embraced social media initiatives for both ourselves and for our clients. Jeremiah Owyang recently stated, “I can’t imagine ever advising a client to deal with an advertising, PR, or interactive team that doesn’t get social media. But with the power shifting to the participants, agencies must demonstrate they can participate before they can ever help clients with it.”

PerkettPR truly believes in this concept and agree with Jeremiah that “the agency of the future is a “connected” one.” We have taught ourselves first, and then helped our clients to engage at many level. In the past year and a half, we have made additions such as the agency’s corporate blog, PerkettPRsuasion, a corporate Twitter presence, @PerkettPR and Facebook group – to join and start engaging influencers in more meaningful conversations for the firm and its clients. We have also driven new media and viral campaign elements for clients including blogging, screencasting, viral videos, Twitter accounts, LinkedIn campaigns, interactive video channels and more.

We believe strongly in making sure we feel comfortable in the space so that we can help our clients – we even hired a Social Media Director, Jeff Glasson that works with our clients with how to participate in social networking and he comments on social media topics on our blog and on others.

PerkettPR has also embraced the social media and the tech communities by sponsoring several TechCrunch events in New York and San Francisco, and most recently, the TechCrunch Boston MeetUp where the agency executed the planning, promotion and sponsorship coordination – bringing arguably the hottest Web 2.0 networking event to Boston for the first time ever. PerkettPR also has worked closely with other new media thought leaders, such as Sarah Meyers at Pop17.

Our team is very proud about this milestone and the steps we have taken to not only be a “poster child” for the successful virtual model, but also for our leadership in social media initiatives for ourselves and our clients.

And 2008 is looking even better!

How Twitter Can Expand Your World – Frenemies and All

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We admit, Twitter is difficult to understand from an outsider’s perspective. You really need to participate in the community to understand its value. But once you do engage, the power of this eclectic community comes shining through.

Several of us at PerkettPR have personal Twitter accounts and we also have a corporate entity where we share news, poll the community, post blog entries, track events and more. Twitter has become a fantastic resource for our firm professionally and for many of us, personally. So what have we gleamed from Twitter? Everything from tips on restaurants, travel services, books, technology and more, to new relationships across the globe – including many with like-minded PR professionals – who we’ll call “Frenemies.”

Although we continue to compete for business with many of our Frenemies, we have also united with them in a way we never would have before Twitter. It has provided us the opportunity to see each other beyond the walls of the firms we work for – to appreciate our industry colleagues’ writing, strategies and accomplishments, and even to commiserate over similar struggles.

Through Twitter, we’ve had the opportunity to build relationships like never before – not only with other PR and social media professionals, but reporters, bloggers, analysts and others in relevant – and sometimes not-at-all-relevant – industries. Without Twitter, Jeremiah Owyang and Guy Kawasaki might never have chatted with us about various topics – professional and personal – much less visited and mentioned our blog and our website.

Participating in debates about the debates, rallying around a community member fighting breast cancer, supporting the case of a missing child, and even an unexpected death in the community have all been part of our various experiences on Twitter in the last few months alone. We share lively business-related discussions within the community that often extend to each other’s blogs – sharing ideas, “joining together” on issues such as “the death of PR,” the value of social media or something more personal such as parenting woes.

Twitter has not only helped us to extend our network and knowledge significantly, but provided us with a new avenue to prove that PR executives do have substance and can participate in industry conversations. We have also learned that we have more in common with our competitors than we ever thought possible. They are human, they are smart and we can learn from them. We embrace them as our “frenemies” because we still need to compete – which makes for another interesting future blog post …

The relationships may begin on Twitter – but they don’t end there. We have followed up and met face-to-face with “Followers” from “Twitterverse” at various industry events. Twitter is a great opportunity to expand not only your contacts database but your view of the world. Log on, join the community – we bet you’ll learn something new immediately.

Forbes Names the Web Celeb 25

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Congratulations to the influencers of the influencers who were named “The Web Celeb 25” by Forbes.

What’s most interesting about the list is that, while many tech leaders and bloggers are on the list (Mike Arrington – #2, congrats!), a celebrity gossip hound is at the top and a stay-at-home Mom has one of the most widely read blogs in the world.

It just goes to show once again that the Internet has evened the playing field – from authors and actors to the corner CEO’s office, the world is open for the taking and the Internet makes it possible for anyone to do so. What an exciting concept.

UPDATE: Facebook Beacon – Maybe Not SO Transparent

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12/7/2007: UPDATE – this week Facebook issued an apology and users can now opt out.

The advent of social media has had everyone throwing words around such as transparency, interaction and sharing. But the hoopla this week over Facebook’s Beacon suggests that the world is not as transparent and willing to share personal information as many business executives had hoped. Apparently the extent of how “social” consumers are willing to be is still a mystery to the business world.

In case you’ve been living under a rock, Facebook announced Social Ads earlier this month, as well as the launch of Beacon, “a new way to socially distribute information on Facebook.” Beacon is “a core element of the Facebook Ads system for connecting businesses with users and targeting advertising to the audiences they want.”

With public outcry and petitions galore from Facebook users, the company has backed down a little and is now offering users the option to publish or not publish the information in the “stories” feed. It seems that all the social media fans are not willing to be quite so transparent as having their online shopping behavior become news to their “friends.” (Shocker!)

A universal opt-out has been unclear to-date, although Charlene Li of Forrester Research just published official word from Facebook that “Adding Beacon-generated stories will require an explicit opt-in by the member. Before, if the member did nothing, the story would appear.”

There’s always a catch to free services, friends – Facebook has just taken the online advertising model a bit too far. Duncan Riley of TechCrunch does a good job here of dissecting exactly what this means to users. We haven’t canceled our Facebook accounts – yet – have you?