Posts

Justin Levy at SXSWi 2009

Justin Levy is the newest pirate to join Chris Brogan over at New Marketing Labs – a new media marketing agency, as well as the home of the New Marketing Summit conferences and New Marketing Bootcamp educational events. If you have ever seen Justin speak publicly or just hung out with him, you know he isn’t shy about sharing his thoughts and opinions, no matter how different they may be from the norm. I think this is why people like the guy so much (or perhaps that is why I like him so much).

Check out his response to my question “what makes a social media expert.”

Social Media – How Personal is Too Personal?

When I spoke recently at the Ragan Social Media for Communicators Conference, I had some great discussions with business and marketing executives about social media. Some folks were using it, some were just exploring and many – more than I would have anticipated – were still very far removed from it.

I’m an advocate of social media – I enjoy it personally and I get very excited about its application for businesses. But one question that kept popping up was “How do you balance the personal side with the business side?”

I have thoughts and advice on this – watch for more news about our upcoming Social Media Bootcamp program to find out more. In the meantime, let’s start with Facebook. I personally find it one of the most challenging communities for balancing. I have both friends, family and business connections there – and for me, that can get interesting.

So how do you use Facebook? Please take our poll and let us know – we’ll be writing more on this topic, and sharing the results, soon.

Persuasive Picks for the week of 02/22/09

forrester_graph.jpgB2B Buyers Dig Social Media
Jordan McCollum highlights the key takeaways from Forrester’s recent report on how B2B buyers interact with social media. Forrester clients can access the full report here.

Turning your feed reader into a powerful monitoring dashboard
I’m a big fan of using Google Reader to aid in some of my social media/brand monitoring efforts. Mack Collier from the Viral Garden blog shares some tips and techniques on how he uses it in conjunction with Bloglines.

5 Ways To Find & Acquire Customers On Twitter
These days, the economy forces businesses to get creative when trying to finding new clients. Brian Norgard writes this guest post on the ShoeMoney blog to share five ways you can use Twitter for finding new business.

Twitterville Notebook: Jeremiah Owyang
Shel Israel continues his Twitterville series of posts by interviewing Jeremiah Owyang on the topic of personal brand.

Do You Have the ‘Four As’ To Be a Thought Leader?
Dana Vanden Heuvel writes this guest post on Marketing Prof’s Daily Fix to share the four “A’s” you might need to be a thought leader in your industry.

Persuasive Picks for the week of 02/16/09

Jeff Glasson is on vacation this week so I’m throwing up what caught my eye for this week’s Picks.

Debunking Six Social Media MythsB.L. Ochman of BusinessWeek claims that resistance to social media is futile, and that “If your business isn’t putting itself out there, it ought to be.” This post covers many myths that surround social media that everyone should be aware of “before taking the plunge.”

Cece Salomon-Lee, author of the PR Meets Marketing blog, took it upon herself to dissect the social media prowess of O’Dwyer’s list of top 100 independent PR firms (of which PerkettPR is not a part only because we do not share revenues). Her findings caused quite a stir – 59 comments and counting as of this post. Seems to me that agencies are using some old reasons such as “our clients don’t need social media” and “it’s the cobbler’s shoes syndrome,” as defense against not being involved in social media. As I mentioned in my own comment to the post, they’re missing opportunities in this vein for their own relationship building, whether or not they’re executing campaigns for clients.

On the other hand, Jennifer Leggio of ZDNet took on a bit more comprehensive research, which she unveiled in a survey report “Is ‘Social PR’ for Real; Which Agencies Get It?” – also focused on PR and social media. Her takeaways were invaluable for both agencies and clients – and she kindly reminded us all that client results matter first – whether in traditional PR, social media marketing or both. We’re proud to be included among the firms recognized for having both – and as one of only sixTop Considered”consistently named as a viable consideration for clients considering an agency switch. (To which we say, give us a call!)

Our client Lotame continued the social media and PR conversation on their Social Media Remix radio show yesterday – hosting yours truly and PerkettPR’s EVP Heather Mosley. You can listen here to the recording.

And one of my favorite social media campaigns of the week combined two of my personal passions: technology and fashion. It was Fashion Week in New York and I had the privilege of being involved this year as a Board Advisor to Style Coalition, a new organization focused on advancing professional standards in content creation and increasing the effectiveness of advertising messages within this realm. We held a Digital Moda event on Tuesday night to bring together designers, bloggers and new media marketers – an innovative alternative to the traditional runway shows typically seen at NYFW. So I was thrilled to see a well-recognized fashion brand, BabyPhat, also embracing new media that evening. They Twittered from their runway show, including timely posts of photos, commentary and video – giving consumer fans all over the Internet a feel for being right there in the middle of the action.

How Important is Social Media in PR? Ask us Live Today on Lotame Radio at 11:30 ET

UPDATE:

In a timely twist of fate, ZDNet’s Jennifer Leggio wrote a blog post today titled, “Research report: Is ’social PR’ for real? Which agencies get it?” The purpose as stated was to “determine which PR firms are best attuned to social media and are developing the most beneficial social programs for their clients” and to “get an answer to the question, “Is social media even what clients want?”

In it, Jennifer unveils some interesting takeaways for both PR agencies – how they can improve overall – and for clients. She also talks about some fundamental – but not all new – issues with the PR agency/client relationship, such as these commonly-heard concerns:

  • Only 38 percent of respondents feel they’re getting quality of coverage promised during new business pitches
  • Only 32 percent of clients consistently feel as if their agencies understand their core business objectives

And these newer concerns:

  • A lot of PR agencies want to plug themselves into the social networking channel because it is the hot thing right now but PR is floundering
  • Many high tech PR firms claim to “get” social media, but then turn around and push tactics as strategies in a one-size fits all way

More than 40 percent of respondents claimed that they are considering switching agencies. The top three reasons for wanting a new agency include:

  • Agency does not understand the business / not getting coverage in the right outlets
  • Agency does not have a blog or demonstrate good use of social networking tools
  • Agency does not appropriately demonstrate the ROI of the program

We were of course ecstatic to read that out of all the PR agencies out there, PerkettPR was named as a “Top Considered Agency”one of only six agencies consistently named as a viable consideration for clients considering an agency switch. For all of you who named us – here’s my direct line: 781.834.5852 – we look forward to hearing from you!

Read the full report here for all the details. We’d love to hear your thoughts.

———————————————————————————————-

ORIGINAL POST:

At PerkettPR we pride ourselves on staying ahead of the curve and moving quickly. We try to recognize the shifts in our industry before our competitors, and quite often we are successful at embracing the shifts long before our competitors do – perhaps we are more flexible and nimble due to our size and therefore faster to adapt.

We’ve certainly seen this when it comes to social media. While bigger agencies are adopting social media and have begun to execute some interesting campaigns, many PR agencies fail to showcase any sort of social media presence of their own. Making a few videos for clients isn’t exactly a complete social media strategy. It’s just one component.

Cece Salomon-Lee of PR Meets Marketing decided to do her own analysis of which PR firms have a social media presence. Unfortunately, her list only covers those agencies listed on O’Dwyer’s list of Top 100 Independent PR firms. It’s unfortunate for us because we don’t share revenues and therefore cannot be included on that list. But dare I say our own social media presence tops everyone on it? It may be presumptuous – but take just one example – our corporate Twitter account has more followers than the top 20 companies combined and just about the top 100 as well.

Does a Twitter account make us social media wizards? No – it’s only one part of our social media presence – but it’s been a huge part. Twitter has opened so many opportunities for us and consequently our clients, and has led to a great deal of thought leadership opportunities. And, having been on Twitter for about two years now, we have learned many valuable lessons that other agencies are just beginning to read about. In addition, every PerkettPR team member is required to be part of the conversations happening in social mediums and each is consistently well trained on best practices across all these mediums, to ensure we put our best foot forward – for our firm and our clients – on all fronts.

Shouldn’t PR agencies be initiating more personal engagement to teach their clients how to do so? Or is it not important? What do you think? We don’t buy the whole “cobbler’s shoes” theory and how PR doesn’t have time to do PR for themselves. In one of Cece’s reader comments they mention that you should look at their client work and not their own. Is this enough for you if the agency doesn’t have a social media presence themselves? I guess in some cases this may be true, but when it comes to social media, you can’t really pull that off – if you’re not engaged and navigating these waters every day for yourself, how can you be successfully doing so for your clients?

We’d like to hear your opinions – is social media important to PR? Do big brands not yet recognize the value of social media and therefore the large PR agencies handling that work also have yet to care? Should PR firms be engaging as their own brand or just on behalf of clients? Does it matter?

Heather Mosley and I will be talking about this and more today on our client Lotame’s live radio show today at 11:30am EST http://ow.ly/jDX . Come listen, ask questions and test our knowledge. We’d love to hear your thoughts on social media and PR.

Persuasive Picks for the week of 01/25/09

teaching_sm.jpg

Community Managers Must Deliver ROI: Commandments For Surviving a Recession
Jeremiah Owyang provides sound advice to Community Managers on how to step up their game, provide continuing value and (most importantly) help keep their jobs in these tough economic times.

Are we really ready to move beyond Social Media 101?
Many of us in the PR and Marketing space have been teaching the basics of Social Media for quote some time now. Some might think its time to elevate those teachings to the next level. However, LiveWorld’s social media evangelist Bryan Person shares some incite in this MediaBullseye.com guest post on why that’s not the case and advises those who teach to “keep beating the drum.”

How Lisa Genova used social media to turn a self-published book into a NY Times bestseller
Best selling author David Meerman Scott shares an abbreviated version of fellow writer Lisa Genova’s success in using social media to propel the promotion of her book “Still Alice” all the way to the top of the charts. Her complete success story and many others can be found in David’s latest book entitled “World Wide Rave.”

Podcasters report their top 3 podcasting tips (Part 1 & Part 2)
Marketing consultant Devon Dudgeon shares TONS of podcasting tips in this two part post. The tips were submitted by seasoned podcast veterans around the globe and are aimed at those who have been thinking about getting there own podcast off the ground.

Why blogs matter
“Q: Who reads blogs? A: Journalists”; Shannon Paul delivers another thought provoking post that shows why blogs might just be the ultimate tool in your social media arsenal.

Image Credit (sans modifications): Jade Gordon

Can I Do My Own PR?

Last week I was in New York City to speak on a Fashion PR 2.0 panel about the use of social media in PR and marketing for the fashion industry. During the course of the evening, many interesting questions were asked. One in particular that stood out was from a budding fashion designer who asked, “Can I just do my own PR?”

Let’s take a quick look at a few things you can do yourself:

– be your own legal representative

– bake your own wedding cake

– file taxes

– be your own Realtor

– sew your own clothes

Obviously, there are many more things you could do yourself. But you choose not to because it’s not your area of expertise, you know someone else can do it better (i.e., the professionals), you don’t have the right amount of time or resources to do the best job, or a variety of other reasons.

With the rising popularity of social media, many people are implying – or outright stating – that PR as a profession is dead and that everyone can do their own PR. This sentiment is just silly. PR is not dead. It’s not a dying profession. Social media isn’t killing it – if it were, PR would just be about the tools, and not the people. If anything, social media is simply forcing an improvement in PR – thankfully.

That’s a key point people are missing – PR is about the people and how they execute their professional skills, not the tools they use. Think about it – social media is just making it easier to connect with more people, more often – but even before social media, the main tools for PR professionals were mail and phone, and before that, postal mail and fax. These are tools that – like social media – anyone could have used to execute PR in the past – so why suddenly does everyone think that just because it’s easier to communicate, everyone is good at it?

Trust me, I’m well aware that there are many, many PR professionals that do a bad job. I’ve received horrible, off-topic pitches myself as a blogger. But is this really different than any other industry? Or is PR as a profession just more visible to the outside world and thus more of a target to have bad work exposed?

PR isn’t brain surgery. I’ve always said that. It’s not impossible for anyone to do. Of course you can do it yourself. It doesn’t mean you’ll be good at it, or as lucky as Jason Calacanis was, and it might take time away from what you’re really good at – or worse, you might cause yourself more damage than good. So while hiring a full service PR and social media agency isn’t right for everyone – certainly a budding fashion designer would be better off hiring a consultant to start – it doesn’t mean that doing it yourself is the right option either.

People seem to view it as an “either/or” situation. Just because you hire a PR firm doesn’t mean that they are the only ones promoting your company. it also doesn’t mean that they don’t believe in your brand, understand or even use your product. We use plenty of our client’s products and are avid brand advocates even before – or after – working with them.

Good PR and marketing firms help everyone involved to properly promote the company – and to keep messages honest, transparent, consistent and persistent. It doesn’t mean the CEO shouldn’t also be participating in conversations – together, PR firms and their clients can all work together to spread brand enthusiasm and “be amazing, be everywhere and be real.” PR isn’t a synonym for fake – and the implication is tiring.

Rather, if you are already involved in social media, use it to ask the community about good PR firms or some great consultants. Keep in mind, however, who you are asking – be sure they are either reporters who work with these executives, or that they are industry executives who have had more than one job and truly understand both sides – corporate and agency – of PR and communications.  Just because someone has a lot of followers on Twitter doesn’t mean that they know corporate communications or how to help with other areas of PR such as crisis communications, marketing and sales positioning, corporate branding (as opposed to personal branding), and other crucial facets to great and successful marketing. Trust me – personal brands are one thing, corporate expertise another.

What do you think? Should everyone do their own PR? Can they?

From Mashable To Uptown Uncorked, Leslie Poston is Definitely Lost in Technology

As we introduced last month, we continue our “Journalists Are People Too” series with a Q&A from Leslie Poston. This girl is one busy writer!

PPR: What is Uptown Uncorked?

LP: Uptown Uncorked is a business development and social marketing consultancy I started here in Boston. We focus on helping people and businesses learn to navigate the waters of social media tools to build their business, promote their brand, engage the customer, and build lasting social leverage that we then help turn into real world, off line successes and sales. We work with several SMBs but our specialty is in the industries of restaurants, bars, wineries, distilleries, distributors, sports clubs and trainers, musicians, artists, photographers, actors and others like them. As part of Uptown Uncorked, I also do presentations, classes and speaking engagements (I recently led a discussion called ‘ROI is Not Money’ at Jeff Pulver’s Social Media Jungle 08, for example).


Leslie Poston at Social Media Jungle

I run Uptown Uncorked with help from my partner, Triston. We find that with a Gen X and a Gen Y running the show, each with different specialties, more of our clients’ potential issues and markets are covered.

PPR:  You also write for Mashable, yes? What is your focus there?

Mashable is one of the blogs that I write for regularly as a Guest Author. I also helped them with some more regular social media news coverage while they were between permanent staff last month. I write collections of posts such as my Real World Change 2.0 series for them, submitting my ideas only if they seem to fit with Mashable’s audience.

I have also guest posted on Technosailor, Media Bulls Eye, and Louis Gray’s blog.  I have had a permanent position for about two years or so as a senior writer for the Blorge family of blogs and have a new gig as an author for Lost in Technology as well as maintaining my own blogs for my company and on politics, Apple computers, and other pet topics. Before Blorge I wrote for other technology blogs, including Profy.  I got my start in journalism as a reporter, then Managing Editor, for an offline financial weekly newsletter and yearly sourcebook.

PPR: Your Twitter handle is @geechee_girl – where did that name come from?

My Twitter handle was an accident! In fact, my own Twitter handle (which is now my handle on most other social networks for brand consistency) is the inspiration for a talk I give on the importance of choosing your brand wisely, even if you don’t think you’ll take to social media or use it for long. When I first found Twitter I thought it was a bit silly. Since I am from South Carolina originally and had just explained the concept of “geechee girls” to someone on GTalk, I decided to have a little fun with my name and chose geechee_girl as a joke – poking fun at myself in a tongue in cheek manner.  Well, my Twitter experience took off rapidly and I soon found myself “geechee_girl” forever. I don’t mind, I have a healthy sense of humor, especially about myself, but I definitely would have gone with my real name if I’d known how much time I’d spend on Twitter!

PPR:  You’ve been on Twitter for how long? How have you seen it evolve? How do you use it?

I was in the second wave of early adopters of Twitter. I didn’t jump on the band wagon right away when it appeared at SXSW in March 2006, but a few months later I finally tried it, and I’ve been hooked ever since.  I use Twitter to connect with people, and to connect people.  It is both my playground and a resource, and I find both sides appealing. I have found lasting friends on Twitter, people to collaborate with on business, inspiration, a way to help social causes do good in the real world, a social calendar of events, an event planning service that can’t be beat, a research tool, a place to promote not only my writing but the writing of others, a place to discover wine, art and music, a place to discover people who share my interests and people who can teach me about theirs, to connect with people and companies, and so much more. Twitter isn’t for everyone, but it has become a vital part of my day.

PPR: What is your favorite time of day and why?

Night time. If you follow me on Twitter, FaceBook, LinkedIn or other networks then you already may have noticed that I talk the most and work the best late at night and into the morning. Being a night owl runs in my family – it is not uncommon for my sisters, my mother and I to have phone calls or instant message sessions at 2 AM to catch up with each other.

PPR: What’s the most memorable moment of your life?

I have led an adventurous life. I’ve done so much, and experienced so much, both good and bad, that I don’t think I can pick one moment. Every second has shaped who I am and is shaping who I will become in the future. I believe everyone should live their life with no regrets, as if every minute counted.

PPR:  Do you have pets?

Yes! I have an “antique” dog, a 13 year old Rottweiler named Harley. He is 150 pounds of pure couch potato

PPR:  What do you do when you aren’t working?

I love to do a wide variety of things, though some of them I haven’t had time for in a while.  I love to downhill ski, water ski, play hockey (goalie), watch sports (hockey, UFC, MMA, football, baseball, etc), hike (in the past I went on a two week trek into the Trinity Alps, that was fun), read, write fiction, sing and play piano (both of which I am mediocre at), play at being an amateur gourmet chef, bake, taste wines and whiskeys, dance and so much more.

PPR:  If you could have any other career and money wasn’t an issue, what would it be?

I love what I do, but I’ve always wanted to be a singer-songwriter. I’ll content myself with appalling the neighbors with my stunning shower rendition of tunes from Les Miserablés and keep my day job, however.

Experts Say Don’t Cut PR in a Down Economy – PerkettPR’s “PR Stimulus Package” Can Help

In this time of economic uncertainty, many organizations pull in their marketing efforts and go under the radar in an effort to save money. However, some of the most experienced business executives have suggested that slashing PR and Marketing is the last thing you should do:

“Historically, PR, Marketing and Advertising budgets are the first to be cut; however, that could be one of the first mistakes a business makes in an economic crisis.” CBSMarketwatch

“In a downturn, aggressive PR and Communications strategy is key.“ Doug Leone, VC, Sequoia Capital –
Silicon Alley Insider

“It’s incredibly important to be risk-takers in the economic climate we’re in, when people have a tendency to pull back. In economic times like these, you don’t hunker down and go in the bunker,” Michael Mendenhall, senior vice president and chief marketing officer at Hewlett-Packard
New York Times

“Ramp up PR and marketing communications aggressively,” Marketing Sherpa, (summary of Sequoia Capital presentation takeaways)

“Don’t go to the ledge. Don’t let the urgent overwhelm the important. It’s very easy now to panic, and we cannot panic. Invest in your brands now, especially in these dry times. The easiest thing is to shut down, and that’s the worst thing.” Joseph V. Tripodi, chief marketing and commercial officer, Coca-Cola
New York Times

So what can you do and how can we help?

So you’re not HP or Coca-Cola and you definitely need to watch your marketing budget. We want to help you do so without giving up on PR and Marketing. As a result, for any organization that partners with PerkettPR by 12/31/08, we’ll include a social media boot camp at no cost and an incentive-driven three month trial for your PR campaign*.

Why social media? Well, there’s a lot of chatter about PR and social media these days. In particular, a recent panel event hosted by an industry peer stirred up the question “Is Social Media Killing PR?” No, social media is not killing PR – in fact, for those who “get it,” social media is making PR stronger and better. But you need to make sure you’re working with someone who understands it – and that happens through participation. PerkettPR has long been participating and learning – and we want to help others understand why social media is a good thing for PR, not a PR killer. In addition, social media is an affordable way to maintain brand presence and increase awareness – when done right.

PerkettPR is proud to have received positive industry feedback about our ability to bridge the gap between traditional PR, “PR 2.0” and social media. Jennifer Leggio of ZDNet recently referred to us in her post “Social Media Will Not Kill PR but it does expose industry weakness” – as one of the handful of PR firms who “get it.” Well-known social media and digital relationship master, Chris Brogan, long ago referred to PerkettPR as an innovative agency leading the way in PR and social media:
“Perkett is versed in the traditional tools of PR, but also skilled in the emerging social media and social networking space. LOTS of organizations are claiming this, and there are lots of leopards out there changing stripes. Christine and her organization are walking the talk. Pick an emerging social network, and I promise you, Christine will have an account, or she’ll have already decided it’s not a value to her clients. That alone is worth your attention and consideration.”

In addition, IT journalists recently rated our firm as one of the Top Tech Communicators – proactively identifying (no predetermined list) PerkettPR as a “best of the best” to work with, in a survey by PRSourceCode. Mike Arrington of TechCrunch calls us “one of the good guys” and says, “When you guys call, I pick up the phone,” in the comments of his August post about PR.

PR is important and social media is a new and crucial element to enhancing its effectiveness. Work with us to learn how to maximize your PR and marketing efforts even in a down economy. Consider it our “PR Stimulus Package.”

*You can contact me directly at 781.834.5852 or cperkett[at]perkettpr.com to hear details and learn more. Better yet, connect with me or our firm on Twitter!

For more on the importance and influence of social media, read:

Moms and Motrin, New York Times

The Five Questions Companies Ask About Social Media, Web Strategy blog by Jeremiah

Social Media will Change your Business, BusinessWeek

How Twittering Critics Brought Down Motrin Mom Campaign, AdAge

Social Media: A Business Marketer’s Guide, iMedia Connection

Christine Perkett interviewed on NewMarketingTV

PerkettPR’s own Christine Perkett talks with BMA President Michael Lewis on NewMarketingTV during the last day of the 2008 New Marketing Summit at Gillette Stadium in Foxboro, Massachusetts. All of the video interviews that Mike created during the summit can be found on the NewMarketingTV YouTube page.