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Persuasive Picks for the week of 03/08/10

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turbotax-facebook-page Social Media Lessons from the Big Brands: Intuit Edition
While most big brands are still just experimenting with social media, some have jumped in with both feet and are finding success. This post from Chris Crum explores how tax and financial software giant Inuit has integrated social media strategies into many facets of their business.

18 Use Cases That Show Business How to Finally Put Customers First
In this MPDailyFix guest post, Jeremiah Owyang shares a great set a use cases to help companies “scale to keep up” in the rapid-paced world of social media.

Social Media Marketing: Are You Spread Too Thin?
Its not too difficult to get carried away trying out the latest and greatest social media tools and platforms. Before long, you find yourself swamped trying to keep them all updated. Fast Company Expert Blogger, Rich Brooks, shares advice – hint: keep focused on business goals.

Do You Have a Social Media Disorder?
Noah J. Nelson from YouthRadio.org notifies us of several new (and very humorous) “personality disorders” that have surfaced with the rise of social media in this reprint on the Huffington Post.

The Truth About the Average Twitter User
Mashable co-editor Ben Parr shares the hard facts about Twitter usage from a recent study by Barracuda Networks.

Persuasive Picks for the week of 03/01/10

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Measuring Social Media with Web Analytics, Part 1
You’ve implemented a perfectly planned social media strategy and now that you’re humming along you’ve got an equally well planned way to measure your success right? That’s what I thought. There are many ways to measure, and Nathan Linnell walks readers through using web analytics as one option in this first entry of a multi-part series.

Online News Overtakes Print Media. The Future Has Arrived.
Kristen Nicole shares her take on the recent survey results from the Pew Internet and American Life Project that online news sources have surpassed print as they primary way people get their daily news fix.

CIOs: Stop Ignoring Social Media
In this Forbes.com post, Mike Schaffner provides commentary on IT’s slow adoption of social media, both internally and allowing access to it throughout the rest of the company.

Employees as an Overlooked Resource: 5 Ways to Equip Employees to Help with Marketing
Shel Holtz his thoughts on how some companies are missing the boat when it comes to leveraging employees to assist in marketing efforts and shares several helpful tips for enabling them to do so.

Women dominate mobile social networking scene
While most of us think that today’s kids are the ones who are obsessed about all things in the mobile device scene, BizReport’s Helen Leggatt shares the results from a recent Nielsen Interactive report that found women are the real group who are mobile obsessed.

It’s a Two-Way Street – 12 Questions to Ask A Potential PR or Social Marketing Client

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I had a great meeting today with a business magazine publisher. A few things that he said to me during the meeting fell in line with this blog post that I had been planning for a while. Some of his comments included:

“You’re a great listener.”

“You don’t have that usual PR persona.”

“You are think and care about a lot more angles of business than I expected you to.”

I consider these compliments – and testaments to the way we approach not just business, but new business meetings. I’ve never been the PR person who sits at the conference table trying to out-talk the rest of the room. Some folks have commented that I seem a bit quiet, actually, for a PR executive – and you know why? I’m busy listening. I believe actions speak louder than words, and in order to prove our abilities, we need to listen first to align our actions later.

Listening is important – I’ve written about that plenty of times, especially as it pertains to branding, messaging and social marketing. However, as a PR or social media agency, you must first think about how you listen when approached by a prospective client. I’m always surprised when prospects say, “Wow, I hadn’t thought of that – good question.” So, in my humble opinion, here are twelve questions that any PR executive or agency should be asking a prospective client in order to understand their business and marketing needs, deliver a great proposal and determine if this is a company that you want to work with (remember, like any relationship, it’s a two-way street):

  1. Why are you looking for a new PR/social marketing partner?
  2. What has your history been in working with a PR/social media firm (or consultant)?
  3. What do you want to accomplish?
  4. How will you measure our success?
  5. What are your benchmark metrics?
  6. What other types of marketing do you do now or plan to do in the future?
  7. What has been your  most successful marketing effort to-date?
  8. Your least?
  9. Why did you join this company?
  10. If you could read one headline about your company today, what would it say – and where would it be?
  11. What are your top three business goals this year? Five years from now?
  12. How do you define “PR” (or, alternately, social media)?

Of course, these are just a few of the questions that we run through during initial interviews with prospects, but they are helpful in digging deeper and gauging how well a company knows who they are, where they are, who and where they want to be, and how they plan to get there. And, what they anticipate our role to be in doing so.

How do you determine what a prospect needs and if they are a potential fit for you as a client? Are you willing to share some of your best questions?

As always, thanks for reading!

 

Persuasive Picks for the week of 02/22/10

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sara_lee_fb Any Way It’s Sliced, Appeal of Social Media Grows
The integration of social media into marketing strategies continues to march into the mainstream, and this NY Times post provides many examples of big brands that are embracing social media as part of their current campaigns.

9 things I’ll never do again with social media
The Orange County Register’s Jon Lansner asked nine friends to share something that they’ll never do on their social networks any time soon. Some of the responses are entertaining, but they also provide some basic practical advice.

Five easy ways to maximize your social media content
Sometimes the simplest ways to boost the impact of your online social efforts can fall by the wayside. James Gurd from the eConsultancy blog provides five easy things you can (and should) do to help maximize your efforts.

Social Media Makes National Pancake Day Huge for IHOP
Chris Crum from WebProNews shares a look into IHOP’s (International House of Pancakes) use of social media techniques to promote this year’s National Pancake Day.

Digital Marketing Guide: Social Media
David Berkowitz from Advertising Age created this Q&A based social media guide that provides great answers to many common and current questions.

An Easy Social Media Lesson From The Peanuts: Talk With Me, Not At Me

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One of the most famous cartoon dynamics could pretty much sum up the difference between successful social marketing and unsuccessful social marketing: The Peanuts. I’m sure you recall that when the grown ups are talking at the children, all the children hear are muffled, annoying sounds. But when the children are talking with each other, they are interactive, listening and clear with one another.

A lot of what we spend our time talking with clients and prospects about in meetings these days is social media. Obviously, it’s the hot new buzzword, especially in marketing and PR, and many companies are still trying to figure it all out: “Is it necessary for us, how will it help us, who should manage it, are we doing okay with our current presence?”

Most of the time, the companies we speak with have some sort of presence started in social networks – usually, with one of the more popular and well-known networks such as Facebook or Linkedin. Maybe they’ve posted a few photos on Flickr and some videos on YouTube.  They’ve taken steps to establish accounts and make a few updates, or they  might even be quite active on Twitter. But most of the time – if they’re asking for help – they lack the “Three I’s” – a strategy for integration, interaction and intriguing content.

Here’s a simple way to get started on a strategy that involves the three I’s – and ensures that your messages don’t come across like a Peanuts parent:

  • Social media is about community

  • Community is about relationships

  • Relationships involve hard work, consistent communication, trust, and emotion

If you keep these elements in mind, you’ll begin to see the subtle – yet important – differences between talking at your audiences and talking with your audiences. People tend to listen more – and remember more – when they’re involved in the conversation and you show that you care about them – either by asking their opinion, mentioning something relevant to them or connecting in a unique (intriguing) way. You can’t build a relationship – or a community – if you do all the talking (you know, like those Twitter accounts that are just links to a company’s news releases, or a Facebook fan page that never actually involves the fans.)

How are you integrating social media into your marketing plan to talk with your constituents and not just at them? Are you asking questions? Responding to answers? Listening to opinions? Have you integrated your content across networks to ensure an ongoing and compelling brand story? Are you putting the right resources behind your social media efforts to build a community and relationships? Step back and take a look – making some minor changes in your approach can make a huge difference in your success.

Persuasive Picks for the week of 02/08/10

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Why Google Buzz is brilliant and deadly to social media 1.0
GoogleBuzzLogo68As fanfare over the iPad announcement dies off, Google amped up the online world with a new feature announcement. In this post, Christopher S. Penn shares his views of the positive and negative implications of the all new Google Buzz feature in GMail.

The Value of the ReTweet
Donna Maria from the Indie Business Blog explains the value of “re-tweets” through the result of a month long Twitter experiment she conducted with her fellow colleagues.

Toyota: Way too little, way too late & what they should have done
While the whirlwind of bad press haunting Toyota is far from over, B.L. Ochman recaps the events that started it all, how Toyota reacted and what they should have done to ease the harsh reactions.

Why Social Media Is the New Agency-Client Relationship Builder
Conversation Agent, Valeria Maltoni focuses on the need for companies to consolidate their agency relationships down to one that can provide multiple services (like we do!).

Examples of social media policies
The topic of a Social Media Policy comes up within almost every company when they first begin to engage in the space. This post by Drew McLellan provides a list of many existing examples to help you get started on your own policy.

Persuasive Picks for the week of 02/01/10

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Four ways social media can save you time and money
Larry Weintraub walks readers through four areas of business that can benefit from social media and provides practical tips on how to be proficient with each.

Hackers turn to social media to attack companies
This SFGate article provides food for thought for companies who have employees engaging in the social media space, and the vulnerabilities that come with the territory, as hackers find new ways to exploit internet users.

How the enterprise is going social
This CNET.com post by Dave Rosenberg recaps Gartner’s recent predictions of both success and failure for the social side of enterprise.

Social media: Listen less and sell more
Spring Creek Group principal, Clay McDaniel, suggests that 2010 is the year to leverage social communities to produce real sales – and provides some useful tips on how to move in that direction.

Tips for Promoting New Blogs
Enterprise companies and small business alike are starting blogs as part of their social strategies, and all of them run up against the same challenges. Thomas McMahon from the TopRank Online Marketing Blog shares 12 tips for getting your new blog noticed.

Persuasive Picks for the week of 01/25/10

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foursquare_logo_girl6 marketing opportunities on Foursquare
Many are predicting that 2010 will be the year of mobile marketing. If thats the case, then iPhone and Blackberry app Foursquare is on its way to being a leading platform in that space. Tony Felice from iMediaConnection shares 6 ways marketers can take advantage of this increasingly popular mobile app.

Facebook Marketing Tips: Make the Most of Your Fan Page
Online Marketing Blog Copywriter, Michelle Bowles shares a few great tips on making the most of your Facebook Fan Page and provides examples of real pages that are inline with her advice.

Coca-Cola’s Super Bowl Ad Plans Include Social Media
Stuart Elliot from the WSJ’s Media Decoder blog provides a run-down of Coca-Cola’s Super Bowl campaign that includes a combination of traditional tv ads and online focused social media efforts

50% of Marketers Shifting Funds From Traditional to Online; Social “Top Priority”
Marketing Pilgrim’s Andy Beal shares the results from a recent report from the Society of Digital Agencies that indicates marketers are continuing to put more time and effort in the online social space.

Social Media As Customer Service
Lauren Fischer from SimplyZesty explores the trend of businesses adding social media platforms to their customer service workflows. A link to a Forrester presentation is also provided.

 

Persuasive Picks for the week of 01/18/10

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topo5social Small Business Leaders Prefer ‘Passive’ Social Media, For Now
This MediaPost.com article by Ben Hanna shares the results of a recent Business.com study that revealed small business owners are still slow to engage in more “active” social media resources.

Why All Media Soon Must Be Social
Kirk Cheyfitz, CEO and Chief Editorial Officer of Story Worldwide, suggests that “social media” is not to far away from being plain “media,” and he provides a few excellent stories to strengthen the idea.

Social Media Development — Three Case Studies, Part 1 of 4
Conrad Hall kicks off a four part blog post series that chronicles three bloggers who have been very successful using social media to build their businesses while having their blogs at the center of their strategies.

Reporters and editors increasingly use social media to source, research stories
Freelance writer Helen Leggatt shares some impressive statistics from a recent Cision/George Washington University survey that shows how journalists are migrating to social media at an incredible rate.

Can Domino’s Turn Around Their Cardboard Reputation?
Rohit Bhargava highlights Domino’s recent campaign that spans both traditional and social media spaces, where they have invited (and publically shared) customer criticism – both good and bad.

Another Reason to Hire a Social Media-Savvy PR Firm

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Earlier today, Cision and Don Bates of The George Washington University’s Master’s Degree Program in Strategic Public Relations released results of a national survey on how journalists rely on and use both social media and public relations resources for story research. While the headline, which reads “Majority of Journalists Now Depend on Social Media for Story Research” may have “social media experts” jumping to all sorts of conclusions and claims, reading further offers more validation that hiring a social-media savvy PR firm (or internal manager) is the best bet for your business.

Why? The study says that journalists “still turn to public relations professionals for assistance in their primary research” and that “most journalists turn to public relations professionals for assistance in their primary research.”

The bottom line is that PR experts who understand effective messaging and savvy story telling to the right audience will continue to be important – but more effective if they know how to reach key audiences where they already are – “fishing where the fish are,” as Coca Cola recently stated (slide 6). And for now, it looks like at least one of those audiences – source-seeking reporters – are on social media networks and using them strategically.

That leaves one question for you: Is your PR firm?

You can read the full news release and download the study’s results, here.