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Interview with Steve Strauss

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Steve Strauss

We took a few minutes to sit down with one of our favorite journalists, Steve Strauss from USAToday.

Steve, who is often called “the country’s leading small business expert,” is a lawyer, author, and USATODAY.com columnist. His latest book is the Small Business Bible. Steve is also a speaker in high demand who has spoken around the world about entrepreneurship, including at the United Nations. He has been seen on CNN, CNBC, MSNBC, The O’Reilly Factor, and many other shows.

What is the role of a media relations person for today’s journalist?

It is two-fold. Your job is to get your client’s name out there – and if you can help a journalist get their job done easier, then it’s a home run.

What kind of things are you looking for/writing about in the next few months?

I’m always looking for new angles around small business, something that is of general interest to a lot of small business people—something they don’t already know. A unique take or an innovative angle is always much appreciated.

How is the outlook for small business in this economy?

Everyone is past the survival mode they were in for the last two years and now they are figuring out how to grow.

What are your readers challenged by these days?

One issue that keeps coming up is how to manage social media. How much, how to make it pay off, how to make money doing it, etc.

How do you want to receive information?

I hate press releases. In fact, I occasionally give a speech that encourages people not to use a traditional press release. I like email – short, quick and snappy—from someone who knows who I am and what I am about. I’m frustrated by someone who just puts my name on a list. But, if someone knows my beat, that will really pique my interest and then I’m more likely to listen to their pitch. A short, snappy directed email works best for me.

Do you have an example of a good PR pitch?

A former journalist-turned-PR person sent me an inquiry that was just about getting to know what I wanted. No pitch, no client information. Just a basic “what can I do for you” note. That really resonated with me.

An example gone wrong?

Someone asked me to write a story, and I said yes. They provided me with the information and it sat there for a while. I just got busy. I let her know I’d write the story, I just didn’t know when. She wouldn’t stop. I understand follow up, we all have to do it. But there is a line you can’t cross. I wrote the story but I asked her not to contact me anymore.

Persuasive Picks for the week of 02/21/11

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nofacebook2 Four Reasons Your Brand Should Avoid Facebook
Here we find some great considerations from Small Business Trends for small businesses on the marketing value of Facebook. Make sure you do your homework first and have a purpose for being there. Lisa Barone shares insight on the top questions to ask yourself before leaping into building a presence on Facebook (or any social media marketing channel for that matter).

The Less-Tangible ROI of Social Media
We all want to ensure our social marketing efforts are matching up to the boss’s expectations for the investment, so it can help to set goals and be tracking the less obvious benefits to your brand. Danny Wong shares his thoughts with the Huffington Post about the hidden ways we are making an impact that will demonstrate campaign value to the C-Suite and build a better understanding of its potential.

Brands That Have Mastered Content Marketing
Are you infusing your marketing strategy with content? What kind of content are you producing, and how does this tie into your marketing strategy? In one of this week’s iMediaConnection posts, Rob Rose shares his insight and explores best practices from content marketers including Kodak and Hubspot. He stresses the importance of thinking of content not as a tactic, but as a new way of shaping your entire strategy.

Does Social Media Transparency Matter in the Real World?
Before you decide on your social media transparency strategy, take a look at the questions Debra Ellis proposes on Social Media Today the real value of transparency. Are you guilty of over-sharing? Will sharing too much information take away from your competitive advantage? Does it help to leave some things to the imagination?

Seven Common PR Sins to Avoid At All Costs
Seems like simple PR 101, but some PR reps still break the rules of engagement with the journalists they try to pitch. For those starting out in their careers, Ragan.com offers a good checklist from Amanda Marsh to keep by your desk — and a good refresher for the rest of us.

Constant Contact Acquires NutshellMail; Social Media Marketing Made Easy for SMBs

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By now, you’ve likely heard the big news on our client front today – Constant Contact has added social media marketing to their arsenal of tools for small businesses and organizations, through the acquisition of NutshellMail. Now, while I may be biased, I can honestly say that NutshellMail does exactly what the name implies – captures your social media networking in a nutshell so you can easily keep up and not miss a beat. I’ve been using the tool for a while now and am happy to be able to spread the word –  I find it invaluable for keeping up with all of the great conversations that I don’t want to miss.

In about five minutes time, you can be set up on NutshellMail and choose how often you receive an aggregated e-mail delivery of your most important messages across networks such as Twitter, Facebook and Linkedin. Why is this important? Because one of the biggest frustrations or roadblocks we hear about from businesses who want to include social media into their marketing mix is lack of time. It’s time consuming to log into each network and keep up with not only your replies, but the topics that are of interest to you and your business. NutshellMail makes it easy – you see all your network activity in one snapshot. And I love that I can reply across networks directly from the email. Other options let you see who your new followers are – or who stopped following you – which can be helpful in analyzing what content is compelling and what isn’t.

I’d love to hear what you think. It’s free and easy – so if you try it, please share your thoughts. And stay tuned to Constant Contact – as you know, they also offer Email Marketing, Online Survey and Event Marketing – as they plan to add more social media marketing tools that will help small businesses and organizations easily execute the most effective and successful marketing programs possible.

For more information, check out the video below or details on Slideshare.


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Persuasive Picks for the week of 04/05/10

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How Can SMB Owners Learn Social Media?
Lisa Barone provides some concrete ways SMBs can begin learning the ins and outs of social media on their own without the help of one of the gazillion “social media experts” out there. (Of course, it’s all about having the time to do it!)

Making the real-time Web relevant
The future of online search includes getting information in “real-time.” This CNET post from Tom Krazit gives a great overview on the new direction in search and the struggles that search engines like Google and Microsoft Bing are working through to provide information as it happens.

7 B2B Social Media Tools you haven’t heard of
This SocialMediaB2B.com post from Adam Holden-Bache provides seven new tools that are worth checking out. I’m impressed to finally come a across a list of tools that are all new to me!

10 Tricks For Getting Inspired to Write
Have you officially launched your blog, but have found it difficult to continually come up with fresh ideas for creating content? This Copyblogger post by Jonathan Morrow provides great tips and techniques for writing inspiration.

Will It Blend? – iPad
The long-lasting popularity of BlendTec’s “Will it blend” videos continues with the demise of a shiny new Apple iPad.

Love Your Accountant? PR Firm? Vet? Last Day for Make A Referral Week to Help SMBs!

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As a small business, and one that often promotes relevant technologies, product and services, we are passionate about supporting the SMB community. Small businesses are the crux of our economy – stimulating new ideas, new jobs and new creations every day. So we wanted to remind you that today marks the last day to make a referral on “Make a Referral Week” –  an entrepreneurial approach to stimulating the small business economy one referred business at a time.

“The goal for the week is to generate 1000 referred leads to 1000 deserving small businesses in an effort to highlight the impact of a simple action that could blossom into millions of dollars in new business,” writes John Jantsch, creator of the effort and author of Duct Tape Marketing. We couldn’t agree more, so please, join the cause – show the power of referrals and make one here, today.

 

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Action vs Talking – How do you DO it?

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I’ve had that well-known Nike slogan running through my mind lately, “Just Do It.” It’s a catchy slogan that’s easy to remember, and reminds me a lot of our vision for 2010 at PerkettPR – don’t just talk about it, do it. This year, we’re focused on action and moving forward (after 2009, who isn’t?!) – how about you?

There are a lot of advantages to big business but one thing that stands out for me when meeting with a lot of larger companies is how many layers of talking there are to get to action. I enjoy working with both large and small companies, but one reason start ups and small businesses (SMBs) are so intriguing to me is that they are so very action-oriented. A lot of times big businesses add too many layers and before they realize it, the layers are covering so many non-doers that not much gets done. (Say that 10 times fast). People get caught up in theory and planning, hide behind layers of hierarchy and have a difficult time turning board room planning into real world action.

How do you ensure that your staff goes from planning and talking to action and doing? Do you allow new ideas to be tried and tested or do you stay on path with only tried and true methodologies? In 2010, as we move beyond one of the toughest years in business, encourage your team to “just do it” by opening up your mind to new possibilities. Here are a few ideas.

– Hand over the Reins. Often, less-senior staff get frustrated in business when they feel they don’t have a seat at the table. Senior management often doesn’t give them a seat at the table becaues they dont have the time to “deal with it.” During your next team meeting, hand over the reins to a junior staffer – let them set the agenda and run the meeting and see what new ideas abound. You’ll be surprised how people step up to the plate when given the chance.

– Speaking of stepping up, Try Letting Go. One of the biggest challenges I’ve seen managers face is letting go and delegating. A good manager keeps a team coordinated and on task. A great manager also  delegates and gives staff members the benefit of the doubt.

– Don’t forget to Empower Your Staff. Delegation without direction can be like falling overboard with no swimming lessons. You have to teach, too. Often it takes more time and effort than just doing the task yourself, and that’s why so many managers fail at delegation and empowerment. Do the work it takes to give your staff what they need to be successful.

– Track Results. Don’t forget to go back over those meeting notes and track movement. Check up on both the silent types and the big talkers – they are often the ones hiding behind a lot of tasks and To Do lists. The value is in looking back to see not only what planning was turned into action, but what action yielded results.

– Try Something New. If the finance industry was any indication over the last couple of years, following the pack isn’t always the best idea. Take one or two really innovative ideas and test them this year. You’ll be surprised how, even if they don’t work, they inspire your staff to keep thinking beyond the usual and help make your company a true leader.

What ideas do you have to share to encourage others to Just Do It in 2010?

The Anatomy of a Social Media Professional – and Why You Need One

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I recently spoke at the Greater Manchester Chamber of Commerce breakfast where I discussed the need for a dedicated social media manager to help strategize, launch and manage a social media program.

Since many of the attendees were from smaller companies, I stressed that any business – big or small – could benefit from implementing some form of social media strategy into their organization. An example I used to help make my point was to compare Starbucks with the Crème Brulee cart in San Francisco. Both businesses are using Twitter and seeing great results to drive business to their location, but one is a multi-national chain and the other is a small food cart roaming around San Francisco. They couldn’t be more different, yet they are using the same tools to connect and engage with their loyal fans.

If you don’t think you need help managing your social media efforts, you might want to take a closer look at the time investment required to ensure it’s done well. Sure, some of you may be able to manage it all while also running your business, but to do it right, it needs to be more than an afterthought – and most executives just don’t have the bandwidth to focus on doing both jobs effectively at the same time.

You also aren’t likely to have the time to “be everywhere” – listening, engaging, responding – but a dedicated social media professional can do this for you. Consistency is crucial to ensure results. A dedicated focus on social media efforts = a quicker time to value.

You also don’t want to have a “Nelson” moment by not paying attention to your brand online. Some examples I used during the Chamber Breakfast included Domino’s Pizza and United Airlines to show the difference between a brand listening and responding immediately (Domino’s) and another that chose to ignore for more than a year (United).

So, what should you look for in a social media professional? We asked David Meerman Scott this question while attending SXSW Interactive earlier this year. You can check out the video here, but I summed it up with this intricate graphic I call “The Anatomy of a Social Media Professional.”

As David also pointed out in his interview with us, when you are seeking help with your social media efforts, it’s important that you do your homework and make sure whoever you hire has the qualifications needed to get the job done. If they aren’t out there practicing what they preach, or if they can’t point to any ROI as a result of their efforts, than you might want to keep searching.

What do you think? Do you think a dedicated social media professional is necessary in business? What qualities do you think a social media professional should have – did we miss anything in our anatomy slide? We would love to get your thoughts in the comment section below.