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Tools of choice: Twitter vs. Facebook

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Social Media consultant Tom Raftery recently wrote a blog post about the power of Twitter versus Facebook as communications tools. Tom had recently used both tools to aid his search for a new job. Ultimately, he found the Twitter community responded to his to his messages much more frequently than his attempt on Facebook and he sites that the power of Twitter is in the network.

I couldn’t agree with Tom any more. From my own personal experiences, I have found Twitter to be a much more valuable networking tool than Facebook. For the most part, I think it comes down to the nature of the two beasts.

Facebook is Passive

When it comes to reaching our to your social graph for help or answers to questions, Facebook leans towards a very “traditional marketing” approach in the way that it lets you communicate. You can either directly contact someone with your message or post something in your status or profile. When you go down that path, your only hope is that someone is paying attention and sees it in between games Scrabulous games and warding off Vampire bites.

As echoed many times throughout the course of 2007, business professionals are adopting the use of Facebook at a rapid pace. That still doesn’t change the mostly passive way it operates as a communications tool. For the business professional, Facebook is a fun, great less formal alternative to LinkedIn. It allows you to build an online calling card of sorts and it provides the ability to keep your contacts up to date on the latest happenings in your life through photos and video. True conversation can be found through discussion threads within Facebook groups. Finding groups that both match your interests – and that are consistently active – can be a hit or miss situation.

Twitter is Active

On the other hand, Twitter does one thing and it does it well. It’s all about the conversation and there is always someone there to who will see your message. From the outside looking in, it’s often hard for people to understand the value that Twitter brings to the table. Its value is directly related to the quality of the people that you choose to follow. My Twitter network has grown substantially faster than my friends on Facebook. In fact, a good portion of my friends on Facebook are folks who I originally connected with on Twitter.

Facebook and Twitter are also fairly different when it comes to demographics. In October of 2007, Forrester’s Charlene Li presented that 34% of Facebook’s user base is comprised of business professionals. Twitter didn’t start as a student targeted platform and, from personal observation, I would bet that professional use dominates the platform by 90% or more. Younger generations are already deeply engrained in SMS messaging and standard instant messaging. This difference keeps the conversation on a generally more “mature” and honest level. Experienced Twitter users are always ready and willing to lend a helping hand, no matter if it’s with raising money for a friend in need, or voting on the best commercials during the Superbowl.

Who wins the battle?

In the end, I don’t think either Facebook or Twitter can be deemed better than the other. They both server different purposes and provide different mechanisms for communicating with your peers or target audiences. Facebook is feature-rich and offers passive and indirect communication tools. Twitter focuses specifically on the conversation and enables more immediate and direct communication with your all of your “Followers.”

Based on these reasons, it definitely pays off to put some thought into the tools you use when communicating with your social graph. Choosing the correct tool based on the your specific needs will give you the most “bang for your buck” – even when the tools are free!

What do you think? If you have a Twitter or Facebook success story, we’d love to hear about it!

Are We Too Old for Facebook?

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We are doing a lot of work on the social networking front here at PerkettPR – training workshops, new hires/social media staff and holding some really valuable analyst and media discussions. We’re following Forrester Research as you know, and their Groundswell activities, as well as watching closely for great examples of business use of social media. Many of these include YouTube and LinkedIn and some are extending campaigns to Facebook, MySpace and others.

A few weeks ago, Dan Costa of PC Magazine, wrote about social networking and indicated that perhaps some of the more popular of these sites do not hold credible value for the over-30 crowd. His column, “MySpace is Not Your Space,” provides a guideline (his opinion) on who should be on which site. While we don’t totally agree – we think some of his thoughts on the use of these sites are short sighted – it’s interesting to think about. (For example, he states “I am not trying to keep the 50-something, married software engineer away from the 17-year old coed cheerleader majoring in Art History—although maybe I should be.” We don’t’ think that’s what professionals are focusing on with their use of these sites – and can’t the two co-exist without crossing paths? For example, if we’re trying to reach high school students for a campaign, isn’t it better that we are involved in and understand the medium that we are using?)

We believe that social networking will continue to evolve as an industry and, while Facebook may not launch a separate site as Dan suggests, it has inspired many new sites that do provide a more laser focus on specific issues and groups. For example, our client Sermo focuses on medical doctors, other focused sites already exist for PR professionals, the town you live in and various hobbies – even venture capitalism, as today’s Boston Globe reported on next month’s launch of VentureNetwork.vc, an online social network for professionals looking for another channel to connect and talk shop. The user numbers on these sites may not reach Facebook’s level, but as we all continue to figure out the value and monetary possibilities for such communities, the value will increase regardless of the numbers – camaraderie, additional support and encouragement, new networks, collective insight and more are invaluable.

For example, Guy Kawasaki wrote a great blog post at AlwaysOn regarding how one of the less-understood social networking tools, Twitter, can add value today. Many people out there don’t get the value of Twitter (we just started exploring this ourselves) and may say, as Dan does about MySpace and Facebook, that it’s a better tool for the younger crowd with time on their hands. Guy shows that it’s so much more – already driving “tens of thousands of page views,” debunking rumors and extending networks. And, since no one person seems to really have the answers on social networking’s value to business – yet – keep exploring, keep trialing and keep sharing your insights.

Business Social Networking Simply Makes Sense

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Our client Sermo was featured in a Wall Street Journal article this week on the business of social networking. Social networking is an interesting phenomenon that surprisingly has taken a while to catch on in business and with professionals across multiple industries. Business was born on networking – that’s an age-old lesson that anyone knows. It’s the formerly “impersonal” way of communicating via the Internet that caused the delay of networking online for business purposes. However, with everything from meeting your future spouse to running your business taking place on the Internet, networking online for business and professional growth – or even as a business model – is a no-brainer.

 

 

 

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Think about your neighborhood and how you find who to use for items such as a pediatrician, a hairdresser, a great accountant, a good dog walker. You ask your friends or neighbors. You get their opinions, ask about their experience with different vendors and listen to recommendations. Social networking allows this exchange to go beyond your physical location and even your initial network for even greater insight. It also allows us to pool our collecitve intelligence and experiences for greater insights, such as the 25,000 doctors sharing information on Sermo. Social networking for business just makes sense.

 

 

 

 

The advent of social networking for business professionals, such as LinkedIn, is not that far from a very general, basic idea. Years ago, before “Web 2.0” or “social networking” or even “MySpace” were media darlings, the Internet was used for listings provided by local area businesses. Patrons of such businesses would leave comments or recommendations based on their experiences on the site’s forums or message boards. It was a bit clumsy and not very interactive but it worked. Social networking for business simply elevates and expands upon this very basic idea. Not only can you promote your thoughts, opinions and recommendations (including your own company’s products or services) but you can easily view and connect with 2nd and 3rd tier contacts – friends of friends, if you will – for business exchanges such as recruiting, choosing a service vendor, trying a product, etc. Social networking enables you to quickly and easily expand your network, which can be utilized in many ways – not the least of which is marketing and PR purposes. PR is influence by word of mouth, essentially, so social networking is a must for any promotional campaign today.

 

 

 

 

Social networking in general started as a form of self expression. Teenagers and college students flocked to it as a way to connect with others like them outside of the usually small social circle in the “real” world. Today, it is helping to shape businesses of all types and is still based on that basic premise of expression. If I have a bad – or good – experience at a retail store, online shopping or at a restaurant, my complaints go well beyond my intimate social circle and have much greater power than a letter to the Better Business Bureau. A few posts on a Facebook wall, a blog comment or a Q/A on LinkedIn ensures the word spreads like wildfire to people who matter. And, as the WSJ article today states, social networking is “moving more into the mainstream” – ensuring anyone’s “self expression” today has a very meaningful – and profound – impact. Now, it’s a matter of how to ensure that expression is a positive reflection of your company or products and services.