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When Is Your Product Ready to Launch?

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Space Shuttle LaunchMany of our clients are passionate entrepreneurs and CEOs with brilliant ideas and products. Our role (or process for?) in bringing products to market begins as soon as we engage with a prospect. Below are five of the typical questions we ask each of our clients before we set a launch date and begin planning. If you are thinking of launching in the near term, ask yourself these questions to ensure you are fully prepared, before you make the investment in a launch and open the flood gates on PR activities:

  1. What is the value you offer to customers/users that no one else can provide?
    When launching any product the media and influencers covering the market will want to know what makes you unique. Be sure to do your market research and have at least 2-3 differentiators you can point to that set you apart from the competition.
  2. Who are your competitors? (Note: everyone has them)
    Competition comes in many forms. Direct competitors like Microsoft and Apple are to each other for example, and indirect competitors that are in a position to capture your market. These may be smaller players entering the space, with similar products, or larger players like Google that have a potential to erode your market share with a future offering currently in development. Reporters will ask and if you don’t have competitors in mind, they will find them for you. Be sure to know your position in the market and defend it with your differentiators.
  3. Have you beta tested? What references/user benefits/highlights can you talk about?
    Reporters and influencers will be interested in hearing about your product from your company spokesperson, but they will want proof that your product serves a real customer need. Hearing actual use cases from your customers adds needed credibility and increases your chances for positive coverage. Be sure to build positive relationships with your customers and have 2-3 in your back pocket that you can offer to the media as needed.
  4. Do you have an articulate spokesperson?
    Media training is an essential component to ensuring your launch messages are heard and understood. Be sure your company executives are well trained and prepared for media interviews and can convincingly articulate key messages concisely, enthusiastically and consistently. If not, consider holding a messaging session to refine messages, followed by media training for your key spokesperson. This should take place well in advance of the launch date.
  5. Can you confidently demo the product to media?No matter how articulate your spokesperson is, if the product has bugs in it and isn’t ready for primetime, your media coverage will certainly suffer as a result. Be sure to build a solid demo, highlighting the strongest features of your product, well in advance of launching. If your product is difficult to demo in a short time frame, consider building a product video demo/or screencast that can be sent to media to insert into their posts or articles.

Were these tips helpful? Are there any other questions you would add to the list? We look forward to hearing your thoughts in the comments below.

Image Credit: cosmobc

Persuasive Picks for the week of 07/18/11

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EngagementsWhat is Engagement in Social Media?
Angela Hausman explores the definition of “engagement” via this post on SocialMediaToday. Be sure to read through the comment thread for additional definitions and view points from the SMT community.

What does Google+ mean for your social media policy?
Technologist David Reinhardt expands on the potential impact Google+ will have on the way we maintain personal and work relationships and the added complexity this new social platform could add to your organization’s social media policy.

How to Turn Customers Into Loyal, Raving Fans
Mike Michalowicz, author of “The Toilet Paper Entrepreneur” expands on the value and importance of under promising and over delivering when it comes to building the ultimate customer base, via this post on WSJ.com.

Is Social Media Experiencing the Search Engine Consolidation?
Fast Company expert blogger, JD Rucker, explores the idea of a future where social platforms begin to consolidate and morph into new sources of online search.

Email Metrics: Open, Click Rates Highest in the Morning
Gain some insight into becoming a better email marketer in this MarketingProfs post that shares key findings and great statistics from a recent MailerMailer report.

Persuasive Picks for the week of 07/11/11

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circle_c.jpgThe 5 Es of Content Marketing
ConversationAgent‘s Valeria Maltoni shares five inspirational tips to help writers take advantage of the “lazy days” of summer by pushing forward and gaining traction with their content creation and marketing efforts.

4 [Social Media] Failures and a Success
Sometimes the best way to learn is through your mistakes. This time around, IT blogger Peter Thomas share four of his own failures and the lessons he learned along the way. He caps off his SocialMediaToday.com post by sharing one of his personal successes as well.

How the U.S. Army is Using Social Media
ReadWriteWeb‘s Founder & Editor-in-Chief  shares this very interesting look into how the U.S. Army uses the web and various social platforms to share stories, interact with its online community and enhance recruiting efforts.

5 Reasons Google+ Is Not A Facebook Killer
Google+ has certainly been the focus this past week as millions of users rush through the flood gates to kick the tires on the new shiny social platform. However, not everyone is convinced that Google has come up with something that can be in it for the long haul. Dave Davies provides five reasons why in this post on SearchEngineWatch.com.

The Four Fundamentals of Social Media
Digital Media Consultant Dan Taylor shares a ton of great information and advice to businesses that might be trying to do everything all at once when it comes to their social media presence.

Image Credit: Leo Reynolds

Persuasive Picks for the week of 06/27/11

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Google+Google Launches Google+ To Battle Facebook
Google’s announcement of their new Google+ service has been getting mixed reviews around the blogosphere from those who have been able to get an invite thus far. Get caught up with what the service entails, with this overview from Mashable‘s Ben Parr.

Does Social Media Have a Return on Investment?
This Fox Business post on Fast Company takes a look at the topic of ROI from several different perspectives, including Audi’s social success in garnering consumer engagement (but not sales), Joe Fernadez‘s Klout, WildfireApp CEO, Victoria Ransom and online customer social support platform, Lithium.

B2B social media: Treat it as you would any relationship
Sure, B2C brands tend to steal the spotlight when it comes to showing success with social media-based campaigns, but B2B companies can be just as successful if they use the right approach. This interesting post on MediaUpdate draws a parallel between engaging in the social space and the many phases of human relationships – from flirting all the way through marriage.

Facebook, LinkedIn, and Twitter Hit New Audience Highs
Get a quick overview of the latest comScore Media Metrix stats around the growth explosion being experienced by the big 3 social platforms we all know and love (well, uh… “like”), via this post on MarketingProfs.

The Secret to Making Social Media Work: Get It on a Calendar
Help get your extra busy schedule in check with keeping tabs on all your social monitoring and updating duties with these three practical steps found on Business Insider.

Persuasive Picks for the week of 05/30/11

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JetBlueHow JetBlue’s Social Media Strategy Took Flight
Mashable‘s Todd Wasserman shares an interesting Q&A with JetBlue Marketing SVP Marty St. George that provides some insight into the company’s tremendous success with their social efforts.

5 top social media security threats
There’s plenty of information out there about the benefits of integrating social media into your overall marketing strategy and how to dip your toes in the water. But how much thought have you given to the risks? This Network World post from Chris Nerney covers five of the biggest social media security threats that enterprises could encounter.

SEO + Social Media + Blogging: When Will Big Business Catch Up?
Crispin Sheridan, Senior Director of Search Marketing at SAP in New York, shares highlights from Hubspot‘s recent “2011 State of Inbound Marketing Report” via this post on Clickz.com.

Behold the Awesome Power of Social Media
Bnet‘s Steve Tobak recaps the recent viral social media storm surrounding artist Stevie Koerner and retailer Urban Outfitters. The article shows how social media has the power to emotionally charge a situation and negatively impact a brand regardless if the company is legally in the right.

B2B Marketers and Social Media – The Catch 22 Situation
Sometimes it might feel like the success of our social content and SEO optimization efforts are tied to the whims of Google and their continual tweaking of their search algorithms. To some degree it may be, but this Technorati post from Amit Saxena provides some helpful direction to B2B marketers on how to cope with the fluctuations.

Persuasive Picks for the week of 03/28/11

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Phil Collins Rolling Stones Cover7 Social Media Lessons From Phil Collins
Marjorie Clayman guest posts on Jay Baer‘s Convince and Convert blog with this entertaining post that draws parallels between Phil Collins‘ career and social media best practices.

Do You Need a Social Media Detox?
Creating a balance between social media responsibilities at work and personal time can be a tricky task, and sometimes it can be overwhelming. GigaOm‘s Om Malik shares this fun info-graphic from Column Five Media that might help determine if you’re in need of a Social Media Detox.

15 Services to Manage Your Social Media Activity
If my previous pick found you in the need of a detox – but quitting cold-turkey isn’t in the cards – then perhaps one of these social media management tools can ease the flow of the information fire hose.

With +1, Google Search Goes Truly Social — As Do Google Ads
Google launched its anticipated “response” to Facebook’s Like button in the form of its new “+1” button which will appear in Google search results and later as a standalone button that can be added to individual websites. Get the full rundown via this TechCrunch post from MG Siegler.

Our Choice: The Funniest April Fools’ Jokes
Seeing that this work week ends on April Fool’s Day, it’s only fitting that I top off the picks with Mashable‘s selection of online pranks from the likes of Google, YouTube, LinkedIn and ThinkGeek.

Raleigh’s Social Media and Tech Community share 2011 Predictions at TIMA Summit Party

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Last Thursday night I attended the TIMA Summit Party – the only afterparty for the Third Annual Internet Summit in Raleigh, North Carolina. Quickly becoming one of the largest internet conferences on the East Coast, the Internet Summit was a near sellout this year with an estimated 1500 attendees!

Bringing together Internet executives, senior marketers, entrepreneurs and investors, this years speakers represented companies like Google, Microsoft, Salesforce.com, Yahoo!, Go Daddy, AutoTrader.com, and more. Speakers presented on topics ranging from Social Media, to Mobile, Online Video, Cloud Computing, Real-time, Analytics, Online Advertising, and E-commerce.

The TIMA Summit Party was also a huge success! Hosted by TIMA and co-sponsored by DesignBox – who provided the awesome venue – and MediaTwo Interactive, some have said this year’s party was one of the best events tied to the Tech/Social Media community of Raleigh.

The following video offers a small taste of how great the event was and features a few of the party attendees sharing their predictions for 2011. What do you think will be the hot trends for 2011? What do you think about some of the predictions shared in this video? Share your response in the comments section below – and thanks for watching!

Persuasive Picks for the week of 09/13/10

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6 Ways to Lose Customers, Credibility And Friends On Social Media
Outspoken Media’s Lisa Barone reviews some unsavory online behaviors in social platforms that should be avoided when marketing yourself and your business.

B2Bs Tap Social to Boost Search
This eMarketer post highlights a recent study showing that B2B marketers are finding positive results from their online social efforts, but not all are following through with proactive monitoring – and as a result, might be leaving additional opportunities on the table.

Google’s Schmidt taking small steps into social
People’s anticipation that Google has been secretly working on a monster social platform to challenge the likes of Facebook was brought down a few notches after Google CEO, Eric Schmidt‘s,  Zeitgeist 2010 conference presentation.

Debunking 5 Myths About Content Marketing
You’ve probably heard the phrase “content is king” on more than one occasion, but regardless of how many times it’s said, companies still feel overwhelmed with the idea of creating new content (consistently) for publishing on social platforms. This post by ConversationAgent, Valeria Maltoni, clears up five misconceptions that often come with the territory in content marketing.

What people are saying about upcoming Twitter redesign
Paul McNamara from NetworkWorld‘s Buzzblog shares various perspectives from notable industry voices on this week’s interface redesign announcement from Twitter. Here’s Twitter’s official promotional video for the redesign – including a glimpse of the interface towards the end (if you missed it earlier).

 

Image: respres (via Flickr)

Persuasive Picks for the week of 09/06/10

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My 3 takeaways on Google Instant
Christopher S. Penn provides an eye opening look at the affect Google’s Instant Search will have on your PPC (pay-per-click) metrics if your business utilizes Google’s AdWords program.

The Social Media Insider, Unplugged
Mediapost’s Social Media Insider, Catharine P. Taylor, shares thoughts on a topic that many of today’s “web-workers” struggle with – the pressure to stay connected versus the freedom of going unplugged.

Help Customers Count on You
Jeanne Bliss from MPDailyFix.com explains the importance of creating a “service magnet” to attract new customers and keep existing ones coming back. She strengthens the idea with highlights from TD Bank‘s success with implementing “Penny Arcades.”

5 ways you will be defeated by the pitch process
Sean X Cummings lays down a healthy dose of reality for agencies when it comes to pitching new business in this post on iMediaConnection.

3 Studies Show Facebook’s Marketing Potential
Amy Porterfield shares the results of three Facebook marketing studies that show the potential value the platform has – based on usage patterns, ad placement and more – via this post on SocialMediaExaminer.

Persuasive Picks for the week of 08/02/10

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wave_logo Google Wave is Dead
This ReadWriteWeb post by Marshall Kirkpatrick covers the short lived life of Google Wave after this weeks announcement that Google will be halting future development on the product.

3 Ways to Handle the Unpredictable Behavior of the B2B Buyer
Michele Linn from MarketingProfs shares this very entertaining comparison between her two year old daughter and the characteristics of the typical B2B buyer.

The Need for Social Media AND PR
Mark Evans touches upon why social media is not a replacement for traditional public relations and why they can provide a ‘one-two punch’ when used in combination.

Brands Slow to Embrace Social Media For Global Markets
Mark Walsh from the MediaPost News recaps findings from a recent Harris Interactive study that found less than 50% of companies surveyed are using Facebook to connect with consumers globally.

50 Surprising Facts About Social Media
Did you know that the average Facebook user has 130 friends? This post on Edudemic.com lists a plethora of interesting and fun facts about many of the social network platforms that we all know and love.