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Persuasive Picks for the week of 04/26/09

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Swine Flu
Swine flu: Twitter’s power to misinformThe power of Twitter can be both good and bad. Foreign Policy examines the current Swine flu epidemic and how Twitter is rapidly fueling the delivery of incorrect information by lack of context.

FACEBOOK FAIL: How to Use Facebook Privacy Settings and Avoid Disaster
Alison Driscoll explains (on Mashable)how to utilize Facebook’s privacy features to help organize what you share between personal and professional Facebook use.

What is Your Wikipedia PR Strategy?
At close to 60,000 page requests a second, Wikipedia is a highly utilized source of information. Mark Rose from PRBlogNews.com shares reasons why agencies should consider establishing a strategy for dealing with clients and Wikipedia.

Here Comes Twitter Spam And How To Fight It
Have you noticed the influx of spam on Twitter lately? We certainly have. Techcrunch reports that several Twitter client developers have some ideas on how to fight back.

How do You Build Value with Micro Updates for a Time-Starved, Information-Intensive World?
Valeria Maltoni taps into how the usefulness, credibility, and quality of content can help build community. She analyzes cause examples such as the Twitter stream by CDC – which went from a 1,000 to 46,000+ followers  in a matter of hours – and Tyson Foods‘ Hunger Relief.

Persuasive Picks for the week of 03/29/09

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LegoEngage different consumers in different ways – why segmentation is key
The FreshNetworks blog recaps Conny Kalcher’s presentation from the Marketing 2.0 conference on how LEGO segments consumer persona types to maximize their social media efforts.

Top 10 Reasons Your Company Should Not Tweet
Even though Twitter has received a lot of buzz in the mainstream media lately, it’s definitely not the right social media tool for everyone. BL Ochman shares 10 reasons why it might not be a right fit for you (or your company).

B2B Warning: One Persuasive Video May Not Be Enough
Brendan Regan of FutureNow’s GrokDotCom blog provides some food for thought to B2B marketers in the area of selecting the right type of video content to create for your websites.

5 Tips for Optimizing Your Brand’s Facebook Presence
Steve Coulson from The Advance Guard guest posts on Mashable and shares 5 tips on how companies can get better at building their brand’s presence with the recently updated pages functionality on Facebook.

How To Monitor Online Conversations
Dawn Foster guest writes on WebWorkerDaily and shares some helpful tips and techniques for monitoring online conversations (about your brand) on the cheap.

Social Media – How Personal is Too Personal?

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When I spoke recently at the Ragan Social Media for Communicators Conference, I had some great discussions with business and marketing executives about social media. Some folks were using it, some were just exploring and many – more than I would have anticipated – were still very far removed from it.

I’m an advocate of social media – I enjoy it personally and I get very excited about its application for businesses. But one question that kept popping up was “How do you balance the personal side with the business side?”

I have thoughts and advice on this – watch for more news about our upcoming Social Media Bootcamp program to find out more. In the meantime, let’s start with Facebook. I personally find it one of the most challenging communities for balancing. I have both friends, family and business connections there – and for me, that can get interesting.

So how do you use Facebook? Please take our poll and let us know – we’ll be writing more on this topic, and sharing the results, soon.

Writer Kristen Nicole — Quiet Rebel and Social Aficionado

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Kristen NicoleIn this week’s installment of our journalist interview series, we catch up with Kristen Nicole, editor/writer at AllFacebook & The Social Times, and co-author of the Twitter Survival Guide. In addition to her passion for technology and writing, Kristen lets us in on how social media has changed her world, the importance of her family and friends, and her interest in quantum mechanics. A self-proclaimed quiet rebel, Kristen is a true renaissance woman who may have been a social revolutionary in a past life…

PPR: How did you get into writing?
KN: The story of how I got into writing is a little indirect, as I studied bio-psychology in undergrad at the University of Michigan. But let me tell you, there are a lot of papers you have to write when your studies revolve around research and the subsequent findings. After working in clinical research after college, I later found myself helping my friend Emile Cambry Jr. research features needed for his web-based startup Soceeo.com. Reading blogs like TechCrunch helped a great deal in my research, and I wanted to do something similar for the city of Chicago in regards to blogging about the local web-based startups in my own town. In my spare time I began blogging, and eventually started doing interviews with the CEOs of various web-based startups. From there I went on to contribute to larger online publications like CenterNetworks and Mashable. After Mashable founder Pete Cashmore offered me a full-time job, I officially transitioned into the writing profession.

PPR: In your current role as a contributing writer, what angles attract you the most?
KN: I’m actually contributing to AllFacebook and SocialTimes now. Taking that into consideration, anything Facebook-related is an attractive angle for AllFacebook. 🙂 All jokes aside, for AllFacebook we like to see stories that affect everyday users, brands leveraging Facebook’s Platform and Facebook Connect, and those turning to Facebook for organic social graph marketing. We’re also interested in the larger social and political implications that Facebook has on our online and offline culture.
For SocialTimes, we take a broader approach to our coverage, branching out to social networks and media spaces outside of Facebook.

PPR: What else do you like to write about besides technology?
KN: It’s hard to find time to write about things outside of technology, and when I do have a chance to “unplug” I’m often too tired to think about writing at all! But I very much enjoy writing about my own personal experiences, or writing letters to friends and family members, which can be a therapeutic and artistic form of communication in and of itself.

PPR: How do keep up with emerging trends and new technology?
KN: Stay online all the time! Even if I’m hanging out with friends, I’m constantly checking up on technology news via my mobile phone. Google Reader is a huge help, and having RSS delivery options through SMS also helps me stay updated to trends. I also attend as many conferences and events as possible, so I can see what the new companies and products are, as well as meet the people behind them. I find that personal relationships are the best way in which to stay abreast of trends and new technology, as immersing in conversation with others can be an enlightening experience.

PPR: What do you feel are the hottest trends in technology for 2009?
KN: I think mobile social networking is really starting to take off, because the applications we’re seeing on mobile devices like the iPhone are better designed for easy access and content delivery, without having to fully engage in a mobile web experience. I also think we’ll see a lot more for large social networks’ platforms creating an economy around their platforms for enabling direct transactions between end users, themselves and third parties. This could have large implications for social networks as they rely less on ad revenue, as they have been able to in the past. This also leads to another trend for 2009, which is more creative, engaging and integrated advertising in the online realm. I don’t think there will be any radical changes, but the bar has definitely been raised in terms of the necessity to find better ways in which to engage with consumers while still being budget-conscious. Much of this we’ll see from third party advertising and reporting companies, and I imagine as the economy stabilizes and the social networks themselves find better ways in which to create an industry around user data, we’ll see more robust (and expensive) options coming directly from these networks.

PPR: How has social media changed your world?
KN: Honestly the biggest way in which social media has changed my world is in enabling me to have a career that’s both different and fulfilling. For something that was a bit of a haven in high school, growing up in a rather protected environment where online social networks became a viable outlet for me, my early and ongoing interaction with online social networks has lent me first hand experience that translated quite well into becoming a social media expert. Social media has allowed me to publish myself in ways I never would have thought possible, providing a way to build my own credibility and become a participating member of the never-ending discussions that take place around the very social media industry I’m lucky enough to be member to.

PPR: What tech gadget could you not live without?
KN: My Nokia N95. It’s the coolest phone I’ve ever had. It lets me do just about anything I want in regards to media and media sharing. I love that I can stream video live to the web, add applications that make media sharing an automated service, and overall turning me into a distribution launch pad for anything I’d like to share on the web. It’s a mini computer, really. I love it.

PPR: What do you do for fun when you aren’t working?
KN: Is there such a thing? To be honest, I love watching old movies. I read books on quantum mechanics and peruse Google videos for BBC documentaries nearly every Saturday evening. I’m not a complete recluse, though! I love to go out to see indie films with my best friends, go to art shows, live performances and lounges as well.

PPR: What type of music do you listen to when you want to unwind?
KN: I’m still a big fan of neo-soul. Amel Larioux is one of my favorite artists. Stevie Wonder is my all time favorite, though he’s more rock. And I’m not sure what genre this would be, but I’ve really been into music from artists like Adele, Alice Smith and Santegold lately. Would that be considered rock of some sort? i wouldn’t even know.

PPR: Who has been the most influential person in your life and why?
KN: My parents. The two of them are so extreme in their personalities that I’ve been able to learn from the best of both their worlds and strive for a happy medium in terms of being career driven and remaining a genuine person. My business partner Emile Cambry is also one of the most influential people in my life, because he’s been a supportive and catalyzing factor in my career decisions. Working with someone like that can really keep me moving forward.

PPR: What did you do in a past life?
KN: Ha! I think I was a social revolutionary of some sort, even if I only influenced a handful of people. I tend to be a quiet rebel at times, and I suppose that comes from my revolutionary mentality from my past life. 🙂

What is a Web. 2.0 PR Agency?

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There’s a lot of buzz about PR these days. Is it dead? Has social media taken over? Does everyone do PR now? What’s wrong with PR? Why is it broken? Is it even necessary anymore?

The latest rant about how PR is broken comes from Michael Arrington of TechCrunch. I was on vacation when this post appeared so I did not participate in the comments parade (145 and counting!) following his post. But I have to say that I don’t blame him. Like Mike and his post-muse, Steve Rubel, I have recently experienced what it’s like to receive really bad, really off-focus PR pitches (since I started blogging outside of PerkettPR for This Mommy Gig, Women for Hire, etc.). The pitches I’ve received have embarrassed me, knowing that these are the professionals representing our industry… and doing such a bad job that reporters and bloggers are compelled to publicly cry out against PR in general. I don’t have time to read – let alone respond to – lazy, off-topic pitches and I’m pretty sure that I’m not even half as busy as guys like Mike.

All of this hoopla – combined with recent incoming new business inquires where prospects told me they are looking for a “Web 2.0 PR Agency” – has me thinking. Is there a difference between “traditional PR” and ” Web 2.0 PR?” Is PR really broken or are executives under pressures from clients who don’t understand, now more than ever, what PR is about? What is a Web 2.0 PR Agency, anyway? I think it depends on who you ask.

One prospect defined a “Web 2.0 PR Agency” through a series of posts describing the agency as having “current clients in the Web 2.0 space with funny sounding names” and the ability to demonstrate “out-of-the-boxiness” – preferably by wearing jeans and t-shirts to the pitch meeting and not bringing paper presentations. Numerous other prospects defined Web 2.0 PR as having a blog (you’d be surprised how many companies haven’t even taken this step yet). Still others said they were heavily weighing their decision on a new agency around the amount of Twitter followers or Facebook friends each agency had (although, since most agencies don’t yet have – or keep up – a corporate entity like @PerkettPR, they instead looked at one individual most of the time).

None of the above makes a successful “Web 2.0 PR Agency.” You can still abuse Twitter and Facebook if you use them to send bad pitches (or any pitches, in some cases). You can be a savvy PR firm and still wear suits (in fact 99 percent of the time if we showed up in jeans and a t-shirt, we’d never get the job). You can have thousands of followers on Twitter and not one of them who cares about your clients or their products (hence delivering no value).  Anyone can create a blog.

PR has always been about “people skills,” as vague as that sounds. It’s not only about how many existing relationships you have, but rather about the ability to connect with others in a valuable and meaningful way – whether we’ve met or not. It’s also about mutual benefit and communication – not just calling when you need something.  And finally, it’s about time – we’re not brain surgeons, but just as you could paint your own house, you most likely have other things you need to do, so you pay someone to do it for you. PR is not dead because everyone wants promotion. Some are good at doing it themselves, some need help and still others simply want to pay someone to do it for them.

A “Web 2.0 PR Agency” is simply one that understands the new ways that people are connecting and building relationships. They understand that today, “people skills,” go beyond attending networking events or taking a reporter to dinner once in awhile. They take the time to join the conversation, read and comment, share a bit of their own insights and give something back to the community in terms of participation. As Arrington said, “… participate in the fascinating conversations [and suddenly] you are a person that gives and takes. Someone who makes the overall network stronger.” PR executives can do this as well, if they make the time for it – think of what you can learn! In this regard, a good “Web 2.0 PR Agency” isn’t afraid to experiment and take chances – breaking out of the usual PR mold (which clearly isn’t working anymore).

Any “Web 2.0 PR Agency” understands that it may take more time to read, comment, write, build and share original content, and provide information – but that consistent participation is the key to success. You can’t watch from the sidelines anymore. PR agencies are suffering because they are used to maximizing billable hours by skimming the surface – they find a basic formula, teach junior executives what it is and apply it to all reporters, analysts, bloggers, etc. They don’t want to spend hours personalizing efforts for clients when they can service more clients – hence, more retainers – if one formula fits all.

This doesn’t work anymore yet they don’t know how to change. Managers demand reports of who received a press release, rather than recognizing the value in ongoing conversations and the time it takes to actually read and respond appropriately to individual constituents or to execute direct-to-customer communications. But it isn’t just agencies, the demand for such reports and lists – and the failure to recognize value in building relationships through two-way conversations – also lies with clients. They don’t measure conversations, they measure clips and ask for your Rolodex. Blasting news can quickly create a pretty list of reporters who the firm “pitched” and, sadly, can often create more quantity – not quality – “hits” than the time it takes to work with a reporter for a feature story or to build a viral campaign.

PR isn’t dead – it’s alive and well in almost anything you read on Twitter, Facebook, MySpace, LinkedIn and more (disclosure: The Style Observer and Constant Contact are clients). Traditional PR (media, speaking, awards, analyst relations, events, etc.) can still be effective – but in conjunction with these new social channels. I believe a “Web 2.0 PR Agency” understands this, has come to grips with the fact that a reusable formula no longer works, takes the time to participate, and is flexible and wise enough to adapt to this reality – and teach clients how to do so as well.

Persuasive Picks for the week of 07/21/08

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AOL is MeltingFull Text Of AOL Email: XDrive, AOL Pictures, MyMobile And Bluestring To Shut Down
Assets at AOL continue to crumble with the announcement of four product cuts following the recent coverage of cuts across cuts with their blogging properties their blogging properties. Mike Arrington shares the full text of the official email from AOL EVP Kevin Conroy in this post.

Facebook Connect: OpenID Without the Email
Nick O’Neill from the SocialTimes.com blog shares his view on Facebook’s recently announced “Facebook Connect” initiative that was announced at this week’s F8 Facebook Developer’s Conference. Audio of the Mark Zuckerburg Keynote is also available in a separate post.

What ‘Facebook Connect’ Means for Corporate Websites
The topic of Facebook Connect continues with this great post from Jeremiah Owyang that discusses what this new offering from Facebook might mean to corporations.

What are the five strengths of a Community Manager?
Many of last week’s picks centered around the topic of community. Here’s another good one to add to the bunch written by Mario Sundar, Community Evangelist & Chief Blogger at LinkedIn.

A Guy Walks Into a Bar…
Scott Monty reaches out to the Twitter community in search of answers (punch lines) to the question “How many social media experts does it take to change a lightbulb?” The humorous replies are featured in this post.

How to Build a Killer Social Network: Takeaway

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AMABostonLast night, several of us from PerkettPR attended the AMA Boston meeting at the Exchange Conference Center. The sold-out event featured a keynote and panel entitled “How to Build a Killer Social Network: Understanding and Optimizing Social Media.”

John Moore, Senior Vice President and Director of Ideas and Innovation at Mullen Media Hub, got the evening started with a statistics-packed keynote presentation that covered the basics of social media and social networks. John did a good job getting everyone up to speed on the social networking landscape and provided some detailed examples of how XM Satellite Radio has used social networks to engage with their target audience.

John’s presentation laid the proper groundwork for the panel discussion led by Chris Brogan, VP Strategy & Technology for CrossTech Media. Panel members included Todd VanHoosear, Social Media Practice Leader from Topaz Partners, Tom Arrix, VP of Sales, East from Facebook and Dale Durrett, Eastern Region Sales Manager at LinkedIn. The panelists provided solid answers to Chris’s questions and they each provided their own perspectives on how get started and be successful in the social networking space.

The Takeaway

It’s not uncommon for a company to want to build their own social networking community. However, it’s important to remember that just because you build it, doesn’t mean the community will come. Yes, it’s fine to consider building your own, but it needs to be part of a larger, more diverse plan that also includes going out and interacting with the existing communities that align with your target market. Tom Arrix provided a takeaway that resonates this idea. He urged the attendees to first figure out if they want to engage with people who are like them or with people who are not like them, but who would benefit from their expertise.

The drive behind Tom’s advice is to help people decide what social networks they should join and interact with first. Existing customers and people who are familiar with your brand probably already congregate in similar online communities. Those who are not familiar with your brand, but would benefit from your expertise, might congregate in different social platforms. The objectives in your social networking strategy should help indicate which of these groups should get your attention first. After spending a good amount of time inside the existing communities, you’ll have a better understanding of how to build your own social networking community and increase its chance for success.

Unfortunately, video recording was not allowed during the panel portion of the evening, but John Moore’s keynote presentation should be available in the AMA Boston website in the near future.

Persuasive Picks for the week of 06/23/08

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Jared FogelSmart People, Stupid Tweets. Fake News Spreads Fast on Twitter.
Yet another argument to not believe everything you read, and be sure to check your facts. A lot of people fell for this one earlier this week, and Louis Gray lays it all out on the table in this post.

Microwhatting in the enterprise?
Laura Fitton contributes this guest post to Jennifer Leggio’s ZDNet blog and discusses the adoption of “microblogging” as a communication tool in the enterprise.

Using Facebook Pages to Promote Your Blog
Guest blogger, Mike Henry takes a brief look at how Facebook Pages can be a valuable tool in your arsenal when trying to promote your blog.

Twellow!
Bub.blicio.us guest blogger, Michelle Lentz introduces readers to a new “people search” tool for Twitter. Since using the tool myself, I would imagine that Twitter users will finally start paying more attention to the keywords they use in their profiles.

Applying Personal Social Media Techniques to Corporate EMC
EMC Social Media Specialist (and personal branding authority), Dan Schawbel takes readers through an overview of the extensive social media programs he has been involved with at EMC during that past year.

Persuasive Picks for the week of 06/16/08

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O'reilly's Graphing Social Patterns ConferenceGSP East moves Social Media forward
Shiv Singh from the Going Social Now blog shares 5 takeaways from the “Advertising versus Appvertising” panel at O’Reilly’s recent Graphing Social Patterns East Conference. Each takeaway presents an interesting twist on today’s typical social media engagement philosophy and potentially points to the next evolution in Social Media Marketing. Thoughtful perspectives like this make me agree with Shiv on attending the next Graphing Social Patterns conference!

Dave Balter on Word-of-Mouth
John Moore from the Brand Autopsy blog shares his thoughts on Dave Balter’s (of BzzAgent) new manifesto entitled “The Word of Mouth Manual.” While a hard-bound version is available on Amazon, John links readers over to the PDF version for a free read.

How the Red Cross is using Twitter, YouTube, Flickr, RSS and WordPress.com in their disaster response efforts
RexBlog.com shares how the Red Cross is utilizing new media to aid in times of disaster. They’ve been using a wide variety of online tools for a while now and this list is good starting point for building the full picture of the Red Cross’s social and new media efforts.

Now You Can Have a Great Facebook Profile and Have Fun Too!
Ok…you caught me. Technically this post came out last week, but questions about mixing personal and business networking with a single Facebook account continue to be at the top of the list with clients and employees alike. Phil Rosenberg from the reCareered blog lends another perspective on how to reach that happy medium.

Large Firm Getting into Facebook Apps – Many Eyes from IBM
Bill Ives shares some incite and links about IBM’s “Many Eyes” project in the social media software space. Registered members of SocialMediaToday.com might also find IBM’s social media case study white paper useful. A link to it is located on the right column of the SMT.com home page after signing in.

Bonus Pick!

Why I’m Blue
Boston’s own Scott Monty recently announced that he’ll be leaving us here in the east to head up social media for the Ford Motor Company out in Dearborn, Michigan! Obviously, this is an amazing opportunity for Scott and his presence in the Boston social media circle will truly be missed! Congratulations Scott, and we’ll be looking forward to using your future accomplishments at Ford as case studies for how social media in the enterprise is done right! Cheers!

Starry Eyed Over Social Media

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The Internet has been ablaze the last few months about social media and business. Everyone is trying to figure out the value of the different sites – from the “oldies” like Facebook and LinkedIn to newbies like Twitter, Seesmic, Plurk, Brightkite, etc. The value of such communities is especially abuzz in the realms of marketing and communications. People are catching on that marketing and PR are now – more than ever – about building relationships (as opposed to spinning news). PR executives who are not engaging with constituents – media, customers, partners, colleagues, competitors – in these new communities are missing a huge competitive advantage and opportunity. But who are the right constituents?

Just like anything – it’s how you yield the sword, not the sword itself, in my humble opinion. While building a fan base, securing thousands of followers or becoming a “top friend” can be fun, when it comes to business, how do these numbers translate? Where does the value lie? Does having thousands of Twitter followers suddenly make you a “social media expert?”

The ability to use – or experience with – communities like Facebook and Twitter do not make anyone a communications expert. Sheer follower numbers do not necessarily mean value – at least not to everyone. I may have 1000+ followers but that doesn’t mean anything to my clients unless I’m gleaming value specific to their goals. And even if one of their goals is to increase their user base, not all – or even the majority – of those followers are going to be appropriate users for my client’s products.

What if the content I’m sharing on these communities is irrelevant or my approach is more personal than professional? For example, some Twitter users don’t actually converse – they just spew updates about their day. That doesn’t actually build relationships. Some don’t recognize Twitter as a business opportunity but just have fun with their followers. (The smart ones do both – personal and professional communications – for reasons discussed in previous posts). Others build corporate entities only to “spam” followers and quickly lose them. So, while having a great following on these communities is important, so is understanding how to participate appropriately and glean the right value from them – and how to combine that with other communications strategies.

A lot of folks in the industry are also abuzz about “social media experts.” We’ve had plenty of six figure-seeking applicants tell us they know everything there is to know about social media. Personally, I think there are very few who can truly call themselves experts in this arena – yet – and I’m not impressed when an applicant just runs down a list of “Twitterati” that they have on their follower list or “web celeb” Facebook friends list.

Don’t spew names. Give me an example of how these relationships have helped add business value to your organization or your client’s business. How did your relationships increase a company’s users? What strategy did you have in place for using social media to build a brand and what metrics have you used to measure that brand awareness? Just using social media does not mean you know how to tie it to the bigger picture. I find this to especially be true with the younger generation of workers. Yes, they know how to use social media and are fully immersed in it. But do they understand business strategy, marketing goals and how to leverage these communities for such? Some do, but the majority may not yet understand the intricacies of business relationships and communication.

When thinking about new media and marketing, don’t get too starry eyed just because social media is a hot topic right now. Just as anyone can put a press release across the wire, anyone can build a massive following in these communities. But if the tools aren’t used properly – and combined with other elements of the business to execute a larger strategy – they become useless from a business perspective. Sometimes they can even become harmful.

What do you think? Have you found value in hiring a social media expert? How do you define “expert?”