Posts

Persuasive PIcks for the week of 07/05/10

Social Media Employee Policy Examples from Over 100 Companies and Organizations
Creating a Social Media Policy for you organization can be a challenging process. It needs to provide employees with enough leeway to engage properly, but also help prevent them from giving away the secret sauce. This post from Ralph Paglia on AutomotiveDigitalMarketing.com provides an extensive list of existing company policies to help get you started.

For Those Facebook Left Behind
As an avid user of Facebook or Twitter, you might think that most people have heard about those services and know what they are. In reality, their existence has only scratched the surface of notoriety with the global population.  David Pogue of The New York Times provides this handy “clip-n-save” guide to help explain what these social networks are to those left behind in the craze.

What Marketing & Sales Can Learn From Seinfeld
Carlos Hidalgo draws an interesting comparison between Seinfeld-isms and how sales and marketing teams sometimes miss the boat when they communicate in this entertaining post on MPDailyFX.com

The Cost of Social Media Phobia
David McCann from CFO.com dives into the topic of how companies that restrict access to social media platforms might be missing out on opportunities to help their business prosper.

5 Tips to Make the Most of a PR Pro’s Summer
If the lazy days of summer are starting to take a toll of your productivity,  these 5 tips from Keith Trivitt of PRBreakfastClub.com might help inspire you.

Facebook and “Future Community”

Like many of you, we’ve been keeping an eye on the Facebook privacy issue. However, unless it’s central to your job (aka tech pundits), most people are way too busy to keep up with the changing features and policies from week to week, or all the particulars of the last brouhaha. Still, if you took the time to look closely enough to form an opinion, you may have found yourself being pulled in one direction or another – meaning the privacy camp or the open social graph camp.

When Facebook became available en masse, most of us made immediate connections to other early adopters and soon prodded colleagues, friends and family to join. For many, the next wave was locating people from our past – forging lost bonds with old flames, childhood friends, high school classmates and the like. Facebook soon became a part of our present and our past, with a constant stream of personal updates and suggestions to connect with new and/or old friends. For some, Facebook offered immersion in virtual worlds and, in essence, membership in new — and sometimes addicting — communities, created by social games such as Farmville and Mafia Wars.

Over time, our attachment to Facebook continued to become exceedingly more and more personal. Lest we forget, it’s a business. And so it goes – with more personal details come more opportunities for marketing and selling to your every interest. Being in a constant state of evolution to develop revenue streams and achieve profitability is as much a part of Facebook’s soul as the free services they provide to both you and me.

As we look more closely at the privacy issues and the idea of “future community” experiences, it’s easy to see that having a say when it comes to who you are connected to within the Facebook social graph is vital. While some users may have been gung-ho to share “Activities, Interests, Music, Movies, Books, Television” with “Friends” past and present; they don’t want to be connected to everyone else on Facebook who lists “Bossanova” and “Sublime” in the Music field of their Profile. The “disconnect” in this instance was between intention and execution. Similarly, most users intended to share favorite musical genres and artists, along with Interests like running, wine and yoga, with their present and past communities. Then, Facebook decided – without user consent – to connect us to new “future communities” of others on Facebook who listed the same information.

Thankfully, Facebook recently heeded the outcries of some of the public and rolled out new privacy controls (further explained here). But, it certainly sparks some thought… What community experiences do you seek in general? How are such experiences the same or different via Facebook?

A curious and social group, we thrive on interacting with new people, otherwise known as “future community.” So whether it’s the staff and patrons at local coffee shops, other parents and children at the playground, the checkers and baggers at our local markets, or strangers at the airport — these polite chats and sometimes surprising and inspired conversations comprise connections with others that nurture humanity and individual creativity and kindness. So back to the question: How are such experiences the same or different via Facebook?

Just like the offline examples above, certainly possibilities to make meaningful connections as part of a “future community” via Facebook do exist. Facebook sees these potential benefits whether it be connections with advertisers or other individuals. For now, I can accept the advertisements that key off some of my personal data (it’s a business after all), but I can also be at ease that who I count as part of my “future community” is up to me.

How does Facebook power community for you?

Persuasive Picks for the week of 05/24/10

Facebook_privacy_380pxEvery Facebook Privacy Feature Revealed and Explained
With upwards of 56 different options to play with, Facebook’s privacy settings can be dizzying to say the least. This MacLife post breaks down the options to a more digestible level – at least until Facebook changes things up again!

Planning a New Content Marketing Initiative? Consider These 4 Tips
Michele Linn from the Content Marketing Institute shares several content marketing tips in this entertaining post that compares the challenges of building a proper and maintainable content marketing program to her personal experience of planting a new garden.

How To Use Google Wave for Live Blogging
I’ve recently had a renewed interest in Google Wave now that its switch over to “invite free” public beta has made it more accessible to my social graph. This great post by Frederic Lardinois shows how Wave can be used as a convenient  live-blogging tool.

Facebook to Roll Out Q&A Feature
Mashable’s Jolie O’Dell gives the low-down on Facebook’s new Q&A feature that is sure to challenge the likes of Yahoo Answers and Linked-In Answers.

Is The White Paper Dead for B2B Marketing?
This post from Paul Dunay suggests that the white paper is dead and offers several content options that are much better alternatives.

Persuasive Picks for the week of 05/17/10

selling_sm PR Responsibilities | Selling Social Media
Ashley Wirthlin and Frank Strong offer up Part one of a multi-part series on PR responsibilities. This first post dives into the challenges PR firms face when adding social media to their roster of client services.

10 Ways to Improve Your Work-Life Balance
Inc.com shares 10 tips for web-workers that come straight from many CEOs who have mastered the balance of work and play.

Lessons of Hope: How a Blog Can Change Lives
Veronica Jarski from MPDailyFix shares this inspiring story of a blogger who transformed her simple blog into a thriving and active global community that helps enrich the lives of others.

Facebook’s new functions (and how to leverage them)
This iMediaConnection guest post from Doug Akin provides an nice overview of many of the new functions that are available to help leverage Facebook for your company and brand.

Google TV and the Re-Structuring of the Web
Kristen Nicole gives an overview of Google’s upcoming GoogleTV offering and what it means for both consumers and companies alike in this guest post on the EverythingPR blog.

Persuasive Picks for the week of 03/15/10

facebook-et-1Facebook overtakes Google, Twitterers prefer social to news
The SiliconRepublic’s John Kennedy shares a variety of stats and projections from a recent study issued by Hitwise. The study confirms that traffic to Facebook has outpaced Google. In addition, Twitter is continuing to emerge as a key source for news and media sites.

Twitter’s @anywhere could prove risky for users
Computerworld’s Sharon Gaudin provides a rundown of Twitter’s new @anywhere functionality and explains why this offering could prove risky to brands.

How SEO Can Build Brand
This post from SEOConsult begins the exploration of the relationship between Search Engine Optimization and the profitability of your business.

Is Google Wave getting Buzzed?
Google Wave and Google Buzz are two new apps that many web-workers are still struggling to figure out. Both were launched in radically different ways. While users are still trying to figure out how these products fit into their workflow, it seems that Google itself is also still trying to determine what’s next for these new offerings. To be continued…

It’s the Social Media Strategy Struggle
WebWorkDaily’s Aliza Sherman shares a list of helpful social media strategies that she learned from her experience at this year’s SXSW Interactive Conference.

Persuasive Picks for the week of 01/11/10

CokeCoke drops campaign sites in favor of social media
Will Cooper from NewMediaAge explains Coca-Cola’s shift away from creating campaign-based micro-sites to utilizing social media platforms like Facebook and YouTube, in an effort to place their brand where people are – rather than trying to drive people back to their own sites.

 

Social Media Success Means Learning to Let Go
Sean Donahue from MarketingSherpa reminds traditional marketers that when engaging in the social media space, “You have to be comfortable with the idea that you’re no longer in control of the conversation.”

The Killer Pitch? – When PR Agencies Can Do This – Look Out . . .
This post from SiliconValleyWatcher‘s Tom Foremski suggests one way PR agencies might be able to craft the perfect pitch – and mentions our Founder, Christine Perkett. What do you think?

Helping Social Media Mature in 2010
HighTalk blogger George F. Snell III provides three reasons why businesses still aren’t engaging on the social web, along with three ways to change their ways of thinking.

IT must integrate social media tools into business architecture
ComputerWorldUK’s Anh Nguyen advises enterprise organizations to work more closely with IT Management in order to enter the social media space more smoothly.

Persuasive Picks for the week of 11/02/09

twitter_spam-300x3004 steps to Get Rid of Twitter Spam
If you’re active on Twitter, then no doubt you’ve seen the recent increase of “Twitter spam” coming from hijacked Twitter accounts. Damian Davila Rojas let readers know that Twitter Spam happens when application developers abuse that access that you have granted them to your Twitter account. He also shares 4 simple steps to help protect yourself by auditing the connections to your Twitter account.

What Social Media Monitoring Won’t Get You
Monitoring your brand online and the plethora of tools available to select from are all the rage of late, while Facebook’s popularity as a place for brands to plant their flag has also exploded. This post from Jason Falls reminds us that access to the vital conversation behind Facebook’s “walled garden” are not accessible by social media monitoring tools.

Get Off Your Computer and Become a Better Blogger
Want to become a better blogger? This post from James Chartrand on CopyBlogger provides some great advice on how to do just that, and it starts by stepping away from the keyboard.

9 digital trends to watch in 2010
This fun read from Nuri Djavit  on iMediaConnection shares 9 interesting predictions for digital trends that “could be” in 2010. 

Create a Virtual Office
Last, but certainly not least is this guest post on WomenEntrepreneur by our very own Christine Perkett where she expands on how a virtual workplace can benefit your company.

The New Community?

choice2I had an interesting conversation the other day with an industry colleague who used to be a community manager and is now building his own social media training and speaking consultancy. We got into the usual topic of social media and how businesses are still learning to adopt it in their communications programs. We also discussed his past life running online communities for businesses and the differences between managing a purpose-built community and navigating a community like Twitter.

I asked the question, will branded online or topic-specific online communities suffer because of the popularity of general communities such as Twitter and Facebook? For example, will you still participate in communities built around TV shows like LOST, life experiences like motherhood, brands like Kodak, or user communities for products such as Quickbooks or even EMC’s ControlCenter Community? Or has the ability to follow and hold such conversations simultaneously on Twitter taken your attention away from such communities?

Are you more likely to participate in one over the other? Do you get enough of what you need from a brand you admire on their Facebook fan page (ex: Avelle) or Twitter account (ex JetBlue), or will you still join an online community built for their customers? Is there one kind of online community that you prefer over another?

If you have an opinion will you please take our poll and/or leave a comment here with your opinion? Thank you in advance! We’re very interested to see how the future of online communities evolves over the next 6-12 months.

Persuasive Picks for the week of 09/07/09

techcrunch_punked.jpgYeah OK, So Facebook Punk’d Us
Facebook’s PR team gets some fun revenge on TechCrunch by pulling a fast one on Arrington & Company by subtly revealing a new “feature.”

Gaffe by Tweet: Top 10 Social-Media Slip-Ups Musicians, movie stars, professional athletes and now, even politicians are flocking to Twitter. Some use it well. Some don’t. Newsweek shares 10 slip-ups from the political camp.

Social Media for B2B
Socialnomics author, Erik Qualman gives some insight and advice to B2B companies looking to wrangle their social media strategies… by reviewing the way B2C’s have been doing it.

The new PR: Nimble Twitter responses make grass roots easy (or hard)
Sarah Gilbert shares a few stories showing the importance of listening, responding and acting quickly to customer comments on social media channels.

How Customer Support Organizations Must Evolve
Along the same lines of the previous pick, Jeremiah Owyang expands on how customer service organizations must evolve and adapt to survive the rapid changes in customer communication. Slides from Jeremiah’s recent presentation on the topic are included in the post.

Persuasive Picks for the week of 08/09/09

EasyBake OvenCooking Social Media with an EasyBake Oven vs. a Viking Range
Chip Griffin from MediaBullseye.com shares an entertaining comparison when getting ready to “cook up” some social media.

CEOs Say: How To Be An Executive Blogger
Good stories and advice for CEOs looking to blog or just to become better bloggers.

10 Ways to Archive Your Tweets
Did you know that your Tweets aren’t really searchable forever? ReadWriteWeb’s Sarah Perez shares 10 ways to back them up.

Five ways to help your CEO embrace social media
A little post from “down-under” that gives some advice on how to get the top brass on board with your social media strategy.

Why Facebook Wants FriendFeed
Om Malik shares his point of view on why Facebook’s acquisition of Friendfeed is not about Twitter but more about Google.