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PerkettPR’s Heather Mosley featured on MyRaganTV.com

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PerkettPR’s very own executive vice president, Heather Mosley, is featured in this video interview from MyRaganTV.com. She was selected to participate in their “First Person: Conversations with Communicators” video series during PerkettPR’s speaking engagement at the 2008 Ragan Conference. In the video, Heather explains how PR professionals utilize social media tools like LinkedIn, Facebook, Blogs and Twitter as part of their recipe for success. (You can follow Heather on Twitter via @mosleyppr)



Persuasive Picks for the week of 05/05/08

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How I Increased Page Views on My Forum by 66.7% in a Month
In addition to ProBlogger.com, Darren Rowse also runs Digital-Photography-School.com, a wildly popular digital photography blog. In this post, Darren chronicles his experience in bringing more traffic to his forums by running a prize-based competition. It’s a nice little case-study for those looking for new ways to stimulate activity within their online communities.

Social Media FAQ #5: How Do I Talk to my Executives about Social Media?
Jeremiah Owyang continues his excellent on-going Social Media FAQ series with this post which contains advice on convincing your executive team why social media may be important to your business.

Building Community in the Enterprise
ACDSee Community Manager, Connie Bensen, visits the topic of community in the enterprise by recapping the main points from this week’s Forrester webinar presented by Rob Koplowitz. She provides an excellent summary for those who weren’t able to catch it live.

Make a Professional Podcast on a Minimal Budget
If you’ve considered starting a podcast for your company but have been overwhelmed with the technical aspects, then this post from SocialMediaTrader.com will help ease your anxieties a bit. The whole process is really easier than you would think. Our client Mzinga has been turning out great interview podcasts for a while now. Feel free to check them out at http://www.wearesmarter.com

FaceBook In Reality
I’ll wrap up this week’s set of picks with some humor. If you use Facebook in any capacity, you’ll appreciate the humor in this YouTube video from idiotsofants.com and BBC’s The Wall.

Have a great weekend!

Drop the Excuses and Start Participating

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As you may know through my various Tweets, I spoke yesterday at the Ragan Corporate Communicators Conference in Chicago with our EVP, Heather Mosley. We substituted at the last minute for another speaker who dropped out unexpectedly. I’m not going to lie, I was nervous coming in as the backup substitute – none of the conference materials had indicated any change in the session until about one hour beforehand, when it was announced at the opening session. It was definitely on our minds that the audience had been expecting some heavy lifters (a much larger, global agency) to discuss digital marketing. I’m not a “digital marketer” and we had only a few days to pull together our presentation. Would we disappoint them? Could we teach them anything new? Would they walk away feeling the session was valuable? What if they already know everything we were talking about?

We changed the subject matter to something more our in line with our expertise, of course. At PerkettPR, we’re enthusiastic about social media and the opportunities – and challenges – that it presents to the PR profession. Our session was titled, “Join the Conversation: More Effective PR Through Social Media.”

For some, this may seem to be an oxy moron. Many constituents are shouting from the rooftops that PR is dead – due to social media. I completely disagree. I think it’s forcing us to evolve – but that’s a good thing. Social media presents amazing opportunities for communications professionals to engage with their publics in ways never before possible. For me, it’s thrilling. I am so enthusiastic about social media that I liken it to wanting to jump on the couch like Tom Cruise to emphatically express my love for it.

Yesterday, as we started speaking on this topic, the majority of faces in the room looked at us like we were crazy. Facebook for business? Linkedin Answers? Link love on blogs? Twitter-what??? Although, their eyes did light up when Heather explained Twitter like this: It’s like entering a noisy, crowded stadium and saying, ‘Is there a doctor in the house?’… The entire stadium quiets to silence and everyone sits down except for four people that raise their hand and say ‘I can help!’…It’s that powerful and can provide a whole new lifeline of resources to draw from.

We had expected that the majority of the room would not yet be embracing social media (luckily, we were right or we could have been really boring). We knew we weren’t going to be in a room full of technology PR professionals. However, I’m also surprised at how many communicators haven’t embraced what is arguably the biggest evolution of our industry in decades…and their reasoning has nothing to do with technology.

Here are some of the questions and objections to social media participation that really stood out for me:

1) How do you find the time
2) What do you do if someone says something negative about you in the blogosphere?
3) How do you get corporate management to let you participate in social media?

I could go on and on about these topics but I’ll try to keep my recommendations simple.

1) If you don’t find the time I believe you will be out of a job. This is the way communications is going. Participate or be left behind. It’s that simple. Seriously.

Okay, okay, I did provide real tips such as: start slowly; join Twitter and observe for a while. Try to go on a few times a day to begin – post a question in the morning. Come back at noon and check for responses in DMs or aggregators like Tweet Scan. Post thank yous/follow up and another question. Come back before the end of your day and repeat. This can take ½ hour total.

2) It depends. Was it a customer? Was it a competitor? Was there any truth to the complaint or comment? There is no one right answer but there are guidelines to keep in mind – transparency and common sense being two of them.

We provided a few examples from experiences with our own clients. Two different crisis and two different recommendations: one, a posted apology and two, a personal phone call to the blogger. Different situations that called for different actions. In the end, both were turned around by … participating.

3) My answer for this today is simple – hand them a copy of the new book Groundswell by Charlene Li and Josh Bernoff of Forrester Research. (Really, it should be required reading for all marketers, communicators and C-level executives.)

Better yet, read it first, highlight the parts that apply to you and the company (and trust me, no matter what industry you are in, there are examples that will apply to you) and put it on every corporate executive’s desk. Include a sticky note with this great quote – one of many – from the book:

“…While you can’t stop it, you can understand it.”

And just for good measure – maybe include another of my favorite quotes from Charlene Li: “While you cannot control word of mouth, you can influence it.” Then explain to them that you cannot do either of these things if you are not allowed to participate.

I hope we helped some communicators at the conference to begin to understand “it.” Forrester calls it the groundswell. Others call it Web 2.0 and still others the new social landscape. Whatever you call it, it’s here to stay…so jump in!

I’d love to hear comments from you, Dear Community, as well. Can you chime in with your ideas and help these professionals learn? After all, isn’t that the spirit of what this new social movement is all about? (Thank you, in advance!)

Persuasive Picks for the Week of 03/31/2008

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Persuasive PicksThis week we bring you six “Persuasive Picks” across 5 different topics. Enjoy!

Seesmic Acquires Popular Twitter AIR Client Twhirl
Seesmic and Twitter fans have a new reason to be giddy. Seesmic’s acquisition of the popular Twhirl Twitter client will bring about the perfect blend of video and Twitter messaging. It will be interesting to see if this merge brings more business use to the current, primarily social use of Seesmic.

How to Come Up with Topics to Write About On Your Blog
Are you a blogging business professional? Do you find it difficult to generate a steady stream of topics to blog about? Uber-blogger Darren Rowse from ProBlogger.net shares a great video demonstrating one of the techniques he uses to generate ongoing blog topic ideas.

Writing Effective Blog Posts
Now that you’ve watched Darren Rowse’s video from our pick above and have your topic to write about, check out this short post on the techniques social media-master Chris Brogan uses to craft his daily posts.

The Ultimate Top Ten List For Small Business
Lela Davidson from the Business Pundit blog compiles a great list of links to “Top Ten” lists for small business. The linked topics include “Top Ten Marketing Blogs,” “Top Ten Best Presentations Ever,” and “Ten Tips For Time Management in a Multitasking World.”

Ten Things You Didn’t Know About Facebook
Guy Kawasaki taps “I’m on Facebook – Now What???” co-author Jesse Stay for a list of ten Facebook power tips. There are many good nuggets here if you’ve been hesitant to use Facebook for social networking as a business professional.

How to Deal with Internal Stakeholders
Forrester’s Jeremiah Owyang continues to pump out amazing posts and this one is no exception. In this post, he shares many tips on how to leverage the power of your company’s stakeholders (internal customers) to maximize your social media and web strategy efforts.

Thats all for this week. As always, let us know what you think and happy reading!

Persuasive Picks for the Week of 03/24/08

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There were a lot of juicy bits to choose from this week. Here are a few that made our Persuasive Picks:

A Successful MySpace Social Media Campaign
While not all businesses will find MySpace to be suitable platform for their Social Media campaigns, those who might will find inspiration in this post on the Social Media Optimization blog. It details the success that Disney had during its recent campaign to promote its “Step Up” movie franchise.

15 Reasons Why Blogging Matters More Than Ever
If Mitch Joel’s Six Pixels of Separation Blog and Podcast aren’t on the top of your reading and listening lists each week, then you should take some time to work them to the top of your list. This week he touches upon why blogging still matters. While its a topic that has been beaten to death on hundreds of blogs already, Mitch’s points are all very relevant and are presented in a thoughtful way that keep the material fresh.

The Ready, Fire, Aim, Reload Strategy for Social Media Success
Brian Clark from Copyblogger touches upon a new a new style of thinking that should be understood when adapting to the process of creating content for your site’s visitors.

Case Study: Dissecting the Dell Regeneration Graffiti Facebook Campaign
Forrester’s Jeremiah Owyang analyzes Dell’s recent Regeneration Graffiti campaign on Facebook and shows that sometimes letting go and letting the community drive the “campaign bus” can yield very positive results.

The Beauty, Secrets and Utility of Twitter for Business
Social Media Strategy Consultant, B.L Ochman shares her experiences and love for Twitter and how it fits into her daily ritual as a favorite business tool.

Turning radicals into revolutionaries: the key to kick-starting your social strategy
More good nuggets from the Forrester camp this week with this post by Charlene Li who taps more content from her upcoming book Groundswell. This time Charlene speaks towards harnessing the power of your most passionate employees to lead the charge in engaging your customers online.

PerkettPR Turns 10

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Today PerkettPR is announcing a major milestone for our company – our 10th year of business! What makes this interesting though, isn’t just the years, but the resilience of the virtual model that our company was built on and that we continue to embrace – while companies and their employees are just starting to get comfortable with the idea of virtual working, PerkettPR has been pioneering the concept since 1998. Only recently, have other companies been warming to the idea of letting their business professionals work from home as marked by the recent articles in major publications touting the “new” concept that a central geographic location is becoming less of a necessity for the modern day web worker. But PerkettPR was built from the ground up with an all-senior team that physically spans both coasts and all regions in-between; with almost 30 employees located across nine states, we continue to thrive as a virtually operated company.

Our 10th year is beginning on the heels of our most successful year to date – 2007 was an extreme growth year for PerkettPR with an expanding client roster and a 50% increase in staff and revenue. We have added several new clients worldwide including companies in Web 2.0, healthcare, enterprise software and telecom markets spanning Canada, the U.S. and the U.K. – including businesses such as Aternity, Constant Contact, Mailtrust, Sosius and Mzinga and we have enhanced our Partner Program with marketing and design agencies, Internet technology experts, and international PR firms.

In addition, although we have always been first adopters of technology and concepts that will help us to more successful in working virtually, 2007 has been the year that we have truly embraced social media initiatives for both ourselves and for our clients. Jeremiah Owyang recently stated, “I can’t imagine ever advising a client to deal with an advertising, PR, or interactive team that doesn’t get social media. But with the power shifting to the participants, agencies must demonstrate they can participate before they can ever help clients with it.”

PerkettPR truly believes in this concept and agree with Jeremiah that “the agency of the future is a “connected” one.” We have taught ourselves first, and then helped our clients to engage at many level. In the past year and a half, we have made additions such as the agency’s corporate blog, PerkettPRsuasion, a corporate Twitter presence, @PerkettPR and Facebook group – to join and start engaging influencers in more meaningful conversations for the firm and its clients. We have also driven new media and viral campaign elements for clients including blogging, screencasting, viral videos, Twitter accounts, LinkedIn campaigns, interactive video channels and more.

We believe strongly in making sure we feel comfortable in the space so that we can help our clients – we even hired a Social Media Director, Jeff Glasson that works with our clients with how to participate in social networking and he comments on social media topics on our blog and on others.

PerkettPR has also embraced the social media and the tech communities by sponsoring several TechCrunch events in New York and San Francisco, and most recently, the TechCrunch Boston MeetUp where the agency executed the planning, promotion and sponsorship coordination – bringing arguably the hottest Web 2.0 networking event to Boston for the first time ever. PerkettPR also has worked closely with other new media thought leaders, such as Sarah Meyers at Pop17.

Our team is very proud about this milestone and the steps we have taken to not only be a “poster child” for the successful virtual model, but also for our leadership in social media initiatives for ourselves and our clients.

And 2008 is looking even better!

Tools of choice: Twitter vs. Facebook

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Social Media consultant Tom Raftery recently wrote a blog post about the power of Twitter versus Facebook as communications tools. Tom had recently used both tools to aid his search for a new job. Ultimately, he found the Twitter community responded to his to his messages much more frequently than his attempt on Facebook and he sites that the power of Twitter is in the network.

I couldn’t agree with Tom any more. From my own personal experiences, I have found Twitter to be a much more valuable networking tool than Facebook. For the most part, I think it comes down to the nature of the two beasts.

Facebook is Passive

When it comes to reaching our to your social graph for help or answers to questions, Facebook leans towards a very “traditional marketing” approach in the way that it lets you communicate. You can either directly contact someone with your message or post something in your status or profile. When you go down that path, your only hope is that someone is paying attention and sees it in between games Scrabulous games and warding off Vampire bites.

As echoed many times throughout the course of 2007, business professionals are adopting the use of Facebook at a rapid pace. That still doesn’t change the mostly passive way it operates as a communications tool. For the business professional, Facebook is a fun, great less formal alternative to LinkedIn. It allows you to build an online calling card of sorts and it provides the ability to keep your contacts up to date on the latest happenings in your life through photos and video. True conversation can be found through discussion threads within Facebook groups. Finding groups that both match your interests – and that are consistently active – can be a hit or miss situation.

Twitter is Active

On the other hand, Twitter does one thing and it does it well. It’s all about the conversation and there is always someone there to who will see your message. From the outside looking in, it’s often hard for people to understand the value that Twitter brings to the table. Its value is directly related to the quality of the people that you choose to follow. My Twitter network has grown substantially faster than my friends on Facebook. In fact, a good portion of my friends on Facebook are folks who I originally connected with on Twitter.

Facebook and Twitter are also fairly different when it comes to demographics. In October of 2007, Forrester’s Charlene Li presented that 34% of Facebook’s user base is comprised of business professionals. Twitter didn’t start as a student targeted platform and, from personal observation, I would bet that professional use dominates the platform by 90% or more. Younger generations are already deeply engrained in SMS messaging and standard instant messaging. This difference keeps the conversation on a generally more “mature” and honest level. Experienced Twitter users are always ready and willing to lend a helping hand, no matter if it’s with raising money for a friend in need, or voting on the best commercials during the Superbowl.

Who wins the battle?

In the end, I don’t think either Facebook or Twitter can be deemed better than the other. They both server different purposes and provide different mechanisms for communicating with your peers or target audiences. Facebook is feature-rich and offers passive and indirect communication tools. Twitter focuses specifically on the conversation and enables more immediate and direct communication with your all of your “Followers.”

Based on these reasons, it definitely pays off to put some thought into the tools you use when communicating with your social graph. Choosing the correct tool based on the your specific needs will give you the most “bang for your buck” – even when the tools are free!

What do you think? If you have a Twitter or Facebook success story, we’d love to hear about it!

Jeff Pulver’s Social Media Breakfast Tour

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Boston is a great place to be if your job revolves around social media. Each month you can count on multiple events taking place, and all of them are supported by a tight-knit bunch of social media and PR professionals.

One such event is the Social Media Breakfast, which was the brainchild of Boston’s own Bryan Person. Bryan founded the concept of the Social Media Breakfast in 2007 and has successfully organized four events to date. His fifth is scheduled for February 13th in Cambridge, Massachusetts and reservations quickly filled up in a few days. Jeff Pulver also brought his flavor of social media to Boston in 2007 in the form of his “Real-Time Social Networking” event which he started in Tel-Aviv, Israel.

The concept is simple. Take online activities like “tagging” or posting on your friend’s wall and apply them to a real person! Jeff provides small stickers for real-time tagging and Post-It notes for people who want to post to each other’s walls. His first of these events in Bean-town was a well received evening affair at Vox Populi. His second was a mash-up between between Bryan’s SMB concept and his own real-time networking idea. Are you ready to move to Boston yet?

Fortunately for those outside of Boston, Jeff has begun taking the Person/Pulver mash-up on the road as “Breakfast with Pulver (and friends).” Scheduled dates for February include:

A date for San Jose, California is also scheduled for March 17th, but will be specifically for friends attending the Spring 2008 VON.x Conference. Additional events for Chicago, Atlanta, Toronto, Montreal, Nashua, London (UK) and more are being planned for futures dates. A Facebook account is required to get more details on each event and to RSVP.

Employees of PerkettPR will be at Jeff’s Breakfast in Providence on the February 12th as well as Bryan’s Social Media Breakfast in Cambridge on the 13th. I highly recommend attending one or more of the events if you reside in or near any of the cities listed. Its guaranteed to be great time filled with food, fun and networking. Besides, where else can you cover someone with stickies in public and get away with it?!

UPDATE: Facebook Beacon – Maybe Not SO Transparent

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12/7/2007: UPDATE – this week Facebook issued an apology and users can now opt out.

The advent of social media has had everyone throwing words around such as transparency, interaction and sharing. But the hoopla this week over Facebook’s Beacon suggests that the world is not as transparent and willing to share personal information as many business executives had hoped. Apparently the extent of how “social” consumers are willing to be is still a mystery to the business world.

In case you’ve been living under a rock, Facebook announced Social Ads earlier this month, as well as the launch of Beacon, “a new way to socially distribute information on Facebook.” Beacon is “a core element of the Facebook Ads system for connecting businesses with users and targeting advertising to the audiences they want.”

With public outcry and petitions galore from Facebook users, the company has backed down a little and is now offering users the option to publish or not publish the information in the “stories” feed. It seems that all the social media fans are not willing to be quite so transparent as having their online shopping behavior become news to their “friends.” (Shocker!)

A universal opt-out has been unclear to-date, although Charlene Li of Forrester Research just published official word from Facebook that “Adding Beacon-generated stories will require an explicit opt-in by the member. Before, if the member did nothing, the story would appear.”

There’s always a catch to free services, friends – Facebook has just taken the online advertising model a bit too far. Duncan Riley of TechCrunch does a good job here of dissecting exactly what this means to users. We haven’t canceled our Facebook accounts – yet – have you?

Two New Social Networking Lessons from – and for – PR

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Two developments in social networking this week teach us more PR lessons – first and foremost, don’t forget the transparency!

 

1) Facebook/Microsoft – While the market was abuzz with a battle between Microsoft and Google over Facebook on Wednesday, a PR representative from Facebook “leaked” the deal by posting a new “friend” on her Facebook page. That friend just so happened to be Adam Sohn, who heads up global sales and marketing PR at Microsoft. ValleyWag – always the innovative thinkers – used this as enough confirmation of the rumors.

 

2) Your written PR pitches are on display – make sure they are quality! Marshall Kirkpatrick, lead writer at Read/WriteWeb (and a consultant in new online software and marketing), highlights in a late Wednesday blog five PR pitches he’s recently received that not only had the opposite effect of grabbing his interest but, collectively, impassioned him to post them for critique on his blog – with names. Yikes.

 

The lessons here? Social media is by its very nature transparent – what you put out there can be reposted, repurposed and on display for anyone to research critique, link to and comment on – forever. Make sure you are sending quality communications that you can stand behind. Learn and abide by unspoken etiquettes of the communities, engage in using social media intelligently, and moreover, give reporters more than just “stuff” regardless of the vehicle in which you choose to communicate.

 

You’re busy, right? Imagine how busy they are – and how many pitches they have to read through in a day. If you want to connect, do it only when you know you’ve got something good – or maybe when you don’t want anything at all (old fashioned relationship building) – and give them quality, concise and personally relevant information (no one blasts generic email pitches these days…right??).