Persuasive Picks for the week of 10/17/11

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We start off this week’s Persuasive Picks post with “Taking Social Media Beyond Your Own Ego“. Ramon Ray and the Smallbiztechnology.com team offer insight on how not to fall into the “do it yourself trap” and how to truly take social media beyond the ego for your business in this straight-forward article over at BusinessInsider Tools.

KFC’s Secret Recipe for Social Media Success is an interview with KFC’s public relations manager, Rick Maynard, and focuses on how his Team went about gaining brand supporters. This article offers key tips on keeping your brand relevant to consumers via consistent social media engagment and can be found at 1to1Media.

Are You Bad at the Internet? is a great piece covers a Kauffman study recently released which discusses how many small businesses are still struggling with their online presence and how to use the Web to increase sales. This Inc. Magazine article highlights which industries are finding success.

Tips for Reaching Out to Twitter’s 50 Million Daily Users authored by Angela West of PCWorld, this article examines the value of Twitter and offers useful tips for business, large and small, on how to use Twitter effectively. West’s article cites that Twitter is valued at $8 billion and boasts over 100 million users, 50 million of whom log in daily.

Over at Entrepreneur’s Daily Dose an educational column: Chief Cheezburger Ben Huh Dishes on Social Media provides useful tidbits on his approach to keeping your brand social in today’s business world.

Blackberry Blackout—A PR Crisis

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I have a Blackberry. And while most of my colleagues, friends, and family have abandoned their “CrackBerries” for the Apple’s iPhone or Motorola’s Droid, I have remained loyal. Maybe because I am in a contract with Verizon until October 2012 or maybe because I am simply attached– addicted to the tiny keys, BBM, and square pad; however after the recent infamous data black out, I am weighing my options. And I am not alone. According to a survey by shopping comparison website Kelkoo, one in five Blackberry users is considering switching to a different smart phone.

 

Research in Motion (RIM), the Canadian company who introduced the Blackberry ten years ago, is facing one of the biggest PR woes.  After the worst Blackberry outage ever– which lasted for four consecutive days, leaving tens of millions of frustrated Blackberry users on five continents without email, instant messaging and browsing— RIM is now trying to make amends by offering $100 worth of free apps, but is this a case of too little, too late?

The PR mishaps and failure to properly communicate along the way have aided in additional frustration and brand damage. During the outage, RIM offered only a few updates on what was happening while a growing number of Blackberry users turned to their social networks to express their increasing anger, using the tag #DearBlackberry. And while it took three days for a public statement to be made from co-CEO Mike Lazaridis– who publically apologized for the outage through a YouTube video— the PR damage was already done.

So what should have RIM done differently to manage this PR and social crisis?

  1. RIM’s CEO’s should have faced the issue from the beginning, issuing a statement right away. And the delayed YouTube video should have provided a clearer timeline for next steps and updates.
  2. Social media sites like Facebook and Twitter should have been used to provide fast and helpful responses. RIM only posted 15 updates on Twitter over three days. If they set up their own hash tag, they could have better contributed to the conversation and engaged with their users.
  3. Be honest and clear. Technical terms like “switch failures” isn’t explaining the situation in simple language. Being more concise and truthful would have better resonated with consumers and gone much further in repairing any relationship damage.

It’s going to be a long road to rebuild Blackberry customer loyalty and the brands’ reputation, especially with the fierce competition of other, better-maneuvered and slicker smart phones. Technology isn’t perfect. There’s always the potential for an outage or breakdown, but it’s about how a brand chooses to deal with the crisis that is crucial to limiting long term reputational damage and lost customers. This PR disaster is a great reminder of how important communication truly is. Acting fast, telling the truth, and controlling the negative conversation are vital.

 

This a great lesson in bad PR crisis management, but I’d like to hear another recent (we know the Jet Blue story) about a company/brand who took all the right steps in managing a PR crisis. When facing adversity, what did the brand do right? Why was it effective? Please share your thoughts and top tweets of the year with us in the comments below.

 

 

Kids can Participate in Social Media….Safely

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Safely

Recently I was watching a news story about several women who had fallen prey to a man with a fake Facebook profile. I often wonder how people fall for these scams, but as I watched it, I could see how it could happen – the man seemed genuine and “normal.” In fact, I have found myself believing in people that I’ve met online only to find out later that they’ve been less than truthful.

This scares me, because while I think I am relatively intelligent, and it’s my job to be online all day everyday where I come across every imaginable scam you can think of, I have been duped by “online personas.”  So if I can be tricked, what chance does my mother have online….or even scarier, my kids?

Our client, Location Labs, recently introduced something that I am hoping will help. I do not normally blog on client news, but this addresses something very important to me. Location Labs’ new suite of family safety services service, Safely, helps parents better protect their children. Their newly launched offering, Safely Social Monitor, makes sure their children are using Facebook in a safe manner.  You will be able to use this to see what your children are interacting with most on Facebook and what photos they upload.  Yes, you can do that by going to their Facebook page, but how many of us forget to look through email, or texts, much less have time to stalk them on Facebook.

But using Social Monitor, parents can get alerts when their children are tagged in photos or when they do other activities, like posting inappropriate words or phrases. And, they are able to do this with a dashboard that allows parents to visualize the data easily, without having to sign into Facebook.

I know many people think of this as stalking their kids and don’t want to do it, however, as a daily user of social media, the things I have seen make me very concerned about what could happen to my kids if I am not diligent.  Personally, I think it’s irresponsible as a parent not to do anything in my power to monitor their social media activity closely.

What do you think? Would you use a service like Safely to monitor your kids, or do you think it’s a violation of their privacy?

Persuasive Picks for the week of 09/12/11

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IBM - MidMarket4 Social Media Lessons SMBs Can Learn From IBM
This SmallBizTrends.com post from Lisa Barone shares four great takeaways for SMBs that came out of a recent interview she conducted with Ed Abrams, IBM’s Vice President of Marketing for Midmarket Business.

Social Media and Content Marketing: A One-Night Stand?
Lee Odden from the TopRank Online Marketing blog guest posts on Clickz.com with this look into why B2B marketers should consider mapping out a social content plan instead of creating and publishing individual, non-cohesive content-based campaigns.

Putting Content in Context
MarketingProf‘s Ann Handley expands on the power of content after an inspiring trip to the recent (and first-ever) Content Marketing World conference in Cleveland. She also includes a great video that opened the event and really puts “content into context.“

Re-evaluate b2b social strategy to reach tech buyers
BtoBOnline.com‘s Charlotte Woolard shares an informative Q&A conducted with Forrester‘s Kim Celestre that reveals how technology marketers need to look beyond thinking that social networks are (the) strategy.

Andy’s Answers: How Mattel used social media to build excitement around Hot Wheels’ record-breaking stunt
Toy giant Mattel has been putting a loy of money into social this year and their recent “Fearless at the 500” campaign drew quite a bit of attention both online and off. Andy Sernovitz from Smartblogs.com highlights some of the big ideas behind the campaign. Mattel’s Betsy Burkett and Gretchen de Castellane can be seen recapping the case study here as well:

Persuasive Picks for the week of 08/29/11

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Social Blue Prints15 Case Studies to Get Your Client On Board With Social Media
This Mashable post from Jonathan Rick provides 15 recent social media case studies along with the underlying principles that went along with their success.

Snackable Content: The Key to Engagement
I first heard the phrase “snackable content” a few years ago. At the time, it stood out as a great way to describe the type of content that brands should be creating and offering up to their online communities. Fast forward to this past week, and once again the term resurfaces and remains just as relevant as you’ll see in this MarketingProfs post from Glenn Engler.

Social business holds steady gap behind consumer social media
Dion Hinchcliffe provides a detailed look into the current state of social in the enterprise, complete with stats and links to other resources via this post on ZDNet‘s Enterprise 2.0 blog.

The importance of being human
Next to listening, adding a human element to your efforts in the social space online is one of the best things you can do for your brand. Francois Gossieaux breaks down the concept of “humanization” and explains whey you should care via this post on iMediaConnection.

How Social Media Users Engage with Marketers on Twitter
This post from eMarketer.com shares some highlights from a recent Lab42 survey that revealed how users react to, follow and engage with brands on Twitter. Perhaps the results prove the need for more humanization?  🙂

10 Things I’ve Learned from Steve Jobs

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Unless you live under a rock, you’ve likely heard the news that Steve Jobs resigned as CEO of Apple yesterday. I’ll leave the detailed reporting to the journalists, but as a fan girl of Mr. Jobs and the products developed while under his reign, I thought it would be fun to share 10 things I have learned from following his career so far:

  1. Innovate, innovate, innovate – but only if it’s useful
  2. Stay hungry – don’t give up
  3. Listen to yourself – trust your gut
  4. Thing big, talk big
  5. Stick with what works – like a nice OS
  6. Be cool – be colorful
  7. Say what you think. (Wired gathered some of the greatest Jobs’ quotes.)
  8. Don’t settle – say no if it’s not right
  9. Keep going – as long as you can, but be honest with yourself and others when it’s over
  10. Go out on top – but stick around to see what happens, if you can

“The end of an extraordinary era,” indeed. (As Walt Mossberg reports on Jobs’s legacy of “Changing How we Live,” in the Wall Street Journal.)

Persuasive Picks for the week of 08/15/11

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TomatoesA Tomato Lover’s Guide To B2B Social Media
Renegade CEO Drew Neisser creates a great metaphor between B2B Social Media and growing tomatoes in this entertaining read on Media Post‘s Marketing Daily blog.

Is Your Social Media Strategy Stalling Because You’re Not Doing This One Thing?
HubSpot’s Dan Zarrella shares some interesting stats and advice on boosting engagement of your content through clear and concise calls to action, in this guest post on CopyBlogger.com.

Can Social Media Improve Your Workers’ Productivity?
Contrary to the opinions of many corporate execs, social media can be leveraged to make employee time more productive and less of a time waster. Find out how via this Business Insider post from Ramon Ray & the Smallbiztechnology.com Team.

Take the Grunt Work Out of Monitoring Social Media with mBlast
Take a peek at Diana Huff‘s review of a pretty cool looking tool for taking care of your social media monitoring tasks. I’m definitely looking forward to kicking the tires on this one.

The New Rules of Marketing and PR
Personal Branding Expert Dan Schawbel interviews author David Meerman Scott about the release of the third edition of his best selling book, The New Rules of Marketing and PR.

A “Win-Win PR Situation” for Abercrombie & Fitch

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The SituationApparel retailer, Abercromie and Fitch issued a statement on Tuesday titled “A Win-Win Situation,” in which it stated a “deep concern” over the association between Mr. Sorrentino and the brand. A&F offered up a “substantial payment” to Mr. Sorrentino “to wear an alternate brand.” For those of you that live under a rock, the above mentioned, Mr. Sorrentino aka ‘The Situation’ found instant stardom as one of the notorious cast members of MTV’s hit reality series Jersey Shore.

Apparently, following last week’s episode of the Jersey Shore, A&F executives thought it was “terrible, terrible news” that The Situation was sporting a pair of A&F sweatpants. Execs were so distraught that they immediately asked “What are we going to do it about this?”

Of course the most obvious solution would be to compensate Mr. Sorrentino (as well as other cast members) for NOT wearing their brand of clothing and to issue a public statement about the request. OF course! Oh and coincidentally, the timing of the statement resulted in its reference during yesterday’s A&F earnings call during which the retailer’s Chief Executive Mike Jeffries chuckled, “Is no one going to ask about the Situation?” Hmm….

This PR flack thinks this was pure brilliance. Issuing a public statement requesting that perhaps one of THE most well-known reality casts stop wearing their brand has only drawn increased attention to their label of preference. This strategy had their story leading off all the national morning shows, including The Today Show, feature coverage in the Wall Street Journal, and all the top national dailies, as well as features in all the celebrity rags and fashion trades. On top of that, The Situation, and A&F are also nationally trending topics on Twitter today!

Well played, Abercrombie. It will be interesting to see if these reality stars bite and if so, what other brands will jump on the anti-Jersey Shore bandwagon. I guess the old adage holds true – any publicity is good publicity…???

What do you think about this PR strategy? Share your comments below.

Persuasive Picks for the week of 08/08/11

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LinkedInGetting the Most Out of LinkedIn for B2B (and Beyond!)
MarketingProfs Managing Editor Matthew Grant recaps some great LinkedIn tips for B2B organizations that were part of a “MarketingProfs How2” segment that was originally part of a This Week in Digital Media episode featured on the PJA Radio website. A link to the audio segment is also availble in the post.

How We Approached Social Media As A Brand New Business
Ex chartered accountant turned small business entreprenuer, Tahzeen Basunia shares his story of getting started with social media while starting a brand new business selling natural, vegetarian sweet boxes at the same time.

13 Hot Facebook Marketing Tips From the Top Pros
The crew over at SocialMediaExaminer.com continue to pump out incredibly useful content like this tip packed post from on Facebook Marketing.

How Your Business Should Be Preparing for Google+
David Polykoff provides some food for thought as to why business need to start preparing for the launch of Google+ Business pages and the SEO potential they’ll bring to your brand.

Twitter, Facebook And LinkedIn: Social Media And American Identity [INFOGRAPHIC]
Shea Bennett from Mediabistro‘s AllTwitter blog shares this stats packed infographic from Hasai that goes into great detail about how Americans use social networking sites. Is it just me or do these stats not paint a very positive picture of the average American?

Photo courtesy of Nan Palmero

BravoTV – Making Reality TV Stars Accessible

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BravoHello my name is Claire, and I am a reality TV junkie – and my network of choice is BravoTV.

I can’t get enough of my Bethenny, Real Housewives, Flipping Out, Top Chef, Million Dollar Listing, Matchmaker and Decorators. One might ask what makes these shows so addicting and how is it that Bravo TV continues to runaway with record-breaking viewership ratings.

Here’s why.

Beyond their ability to cast ‘real people’ with larger-than-life personalities (and in some cases, serious issues), which make for amazing television, Bravo has simultaneously created an aggressive social media strategy that feeds into the viewers desire to know more and to engage further with their favorite reality stars.

Andy Cohen

Taking the reality TV obsession to an entirely new level, Bravo and the genius behind the magic, Andy Cohen, provide fans with a 24/7 social media engine that makes our favorite reality TV stars accessible, even when the cameras are off.  (And yes, my husband is thrilled.)

Leveraging the power of Twitter and Facebook, Bravo has not only created a social media presence for its network, but individual programs and fascinating “Bravolebrities”.  Cohen also has a self-titled blog/microsite that features pictures and captions with celebrities, while Bravo TV has a TweetTracker portal that monitors tweets from fans, mobile and iPad Apps, a branded toolbar and The Dish newsletter. Each Bravo personality also has their own blog where they recap show episodes and answer viewer questions.  Bravo has even launched its own Foursquare app where fans can see recommendations from their favorite Bravolebrities!

Taking the engagement offline and on-air, Bravo’s “Watch What Happens Live!” is yet another popular program that features Bravo personalities LIVE in studio fielding questions from fans via phone, Facebook and Twitter.  These 30-minute shows are then followed by a live U-Stream where fans can continue to call-in, Tweet and Facebook their questions – WHEW! Some might say this is all overkill, I say keep it coming – and keep it REAL.  Engagement is what it’s all about and if Bravo continues to provide ways for me to actually connect with the people I’ve grown to love (and hate) this junkie says “Bring it”  – @BravoTV and @BravoAndy Got it right!! MAZEL!!

Are you a fan of BravoTV?  What are your thoughts about their level of fan engagement? Share your comments below.