“Effective Executive” Series with Shelli Trung, Founder of 3Six5Dates.com

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This week’s “Effective Executive” interview is with Shelli Trung, Founder of reality date-a-thon website, 3six5dates.com. The social experiment follows the adventures of four women in four international cities, all going on about 100 dates each, within one year. Shelli was recently listed as one of Australia’s Top 10 female startup entrepreneurs, and is frequently quoted in the media on Marketing and Branding for startups. She is currently located in New York, discussing partnership opportunities to grow 3six5dates – including turning the dating stories into comics and animations.

 

How did you come up with the concept of 3six5dates?

I had set myself a goal at the age of 25 to have started my own business by the age of 30. With this in mind, I started researching the range of businesses that would suit the lifestyle I wanted. I knew I wanted to create something fun that would not tie me to a specific location. I love storytelling and was specifically inspired when watching Nora Ephron’s “Julie and Julia,” which is about a woman who cooks through all of Julia Child’s recipes in one year while simultaneously blogging about it. I combined this curiosity with the gap that I felt the TV series “Sex and the City” left behind when it finished up. I didn’t want the voice of the mature, professional, single woman to fade into the background. 3six5dates is an attempt to fill that gap in some way.

As someone who is passionate about female entrepreneurship, can you provide some ways that women can empower themselves and embrace entrepreneurship?

Regardless of whether you are male or female, going out on your own is exciting but can also be scary. Historically, women have let men lead the charge. However, I am seeing more and more women stepping up to the challenge, which is uplifting.

Women need to recognise that their unique talents – such as being excellent relationship builders, natural multi-taskers and the simple fact that women make more purchasing decisions than men – to be great assets to starting a business. The key thing that has really made the difference for me, is to go out and get your support system if you are not surrounded by other entrepreneurs. I certainly wasn’t when I started! But it is this single reason alone that has sustained me through the tougher moments – and there will be plenty of those. Learning to ask for help is another key factor. Women tend to think they can do it all – but they should realise that they don’t have to! Burning out is the fast track to wanting to give up!

Can you tell our audience about any obstacles you faced when creating your Company and how you overcame those obstacles?

At one stage, we were trying to work on 10 projects at the one time and not completing any of them. It was definitely a lack of focus – trying to do too much and accomplishing nothing. We instead now concentrate on – and are committed to delivering – three larger project outcomes every quarter.

How do you manage your busy team of volunteers and what tools have you found to be effective on a day-to-day basis?

I can work pretty much anywhere there is an internet connection. Being a virtual team does come with its unique challenges. We make use of a lot of online tools – many of them free.

We run all our meetings and training through Skype, which allows us to share one another’s computer screens – extremely useful for design work.

All our files are shared on Dropbox and we are also heavy users of Evernote to keep track of tasks. To minimize the number of emails we send one another, we have a 3six5dates private group to relay any team announcements.

Most of my team, including myself, have their emails feed into their phones which has been a great time saver.

As the sole founder of your Company, how do you keep up with the everyday demands?

I have a wonderful team who are very supportive and make me feel like a superstar so I don’t feel like a solo founder!

I think running any business effectively and ensuring you are leading and driving the vision – as opposed to working ‘in’ it – requires that you automate and delegate as much as possible.  This means equipping, empowering and trusting your team once they are trained.

What is next  for you for the remainder of 2012?

3six5dates has spent the last six months developing strategic partnerships with dating organizations in the US. We have and will continue to roll out cross-promotional activities with them, including comics and animations.

In addition, I am working on launching another startup in Australia called MenuHub with a good friend and co-founder. As the name suggests, it is food-related and early testing has shown extremely positive results so far. I am excited about this new challenge!

The rest of the year looks to be full of possibilities!

 

“Venture Capital Insiders” with Jeff Bussgang of Flybridge Capital Partners

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Over the years, we’ve had the pleasure of interviewing many industry influencers with whom we have relationships – media, entrepreneurs, analysts and more – and we’re excited to expand further with our new “Venture Capital Insiders” series. Jeff Bussgang of Flybridge Capital Partners did us the honor of kicking things off.

Jeff is a General Partner at Flybridge Capital Partners, whose investment interests and entrepreneurial experiences cross consumer, Internet commerce, marketing services, software and mobile start-ups. Jeff currently represents the Firm on the boards of Cartera Commerce, ClickSquared, DataXu, i4cp, Plastiq,  SavingStar, SimpleTuition, tracx, and is a Board Observer at  ZestFinance.  He was previously a Director at Brontes Technologies (acquired by 3M), BzzAgent (acquired by Tesco), Convoke Systems, go2Media, oneforty (acquired by HubSpot), PanGo Networks (merged with InnerWireless), Ready Financial (merged with AccountNow), and Transpera (acquired by Tremor Video).

Jeff’s book on venture capital and entrepreneurship, Mastering the VC Game, is an insider’s guide for entrepreneurs on financing and company-building. The book has been hailed by the Wall Street Journal, BusinessWeek, TechCrunch and The Financial Times as an essential guide for entrepreneurs.

Jeff serves as a Senior Lecturer at Harvard Business School and teaches a class on entrepreneurship and lean start-ups called Launching Technology Ventures.  He has co-authored three HBS cases that are taught in “Founder’s Dilemma” (Curt Schilling’s Next Pitch) and “Launching Technology Ventures” (Foursquare and Predictive BioSciences).  Jeff is also the co-author of “Ruling The Net,” a 1996 Harvard Business Review article on the Internet’s potential for commerce.  He is also on the Board of MITX, the Massachusetts Innovation and Technology Exchange, and is a Founding Executive Committee Member of FirstGrowth Venture Network, a network of venture and angel investors supporting first and second time entrepreneurs building exciting companies in the New York area.

Jeff’s popular blog on helping to demystify the venture business for entrepreneurs, “Seeing Both Sides,” can be found at www.SeeingBothSides.com, which is syndicated by BusinessInsider.com, Reuters, PE Hub and others.  You can follow Jeff on Twitter @bussgang.

How is the VC climate different now than it was 10, 15 years ago?

There are two new phenomena that impact the VC climate as compared to 10-15 years ago.  First, entrepreneurs require less capital than they used to – thanks to the declining cost of technology, the cloud and the application of the Lean Start-Up methodology.  Second, new companies are able to accelerate their growth much faster than ever before, thanks to global broadband penetration, the cloud and the social fabric that connects consumers and businesses.  As a result, seed investing has also proliferated as a method to get connected to young start-ups early in their development, and growth equity investing has become popular for companies that achieve product-market fit and have the privilege of scaling fast.

What makes Boston’s VC climate unique?

Boston is the second strongest entrepreneurial climate in the world after Silicon Valley and arguably the most diverse and dense.  With its deep information technology roots, burgeoning health care industry and emerging energy sector, Boston has emerged as one of the hot spots for entrepreneurs and investors alike.  As a result, every major technology company is either headquartered here (e.g., “anchor companies” such as Akamai, EMC, Thermo Fisher, Vertex) or has a large presence in the region (e.g., eBay, Google, IBM, Microsoft, Oracle).

Any advice for the first time entrepreneur seeking institutional investment? 

The odds are against you – most VC see hundreds of opportunities for every one that they invest in – so recognize that you have to have something special to attract institutional investment.  Make sure you do your homework before approaching an investor.  Entrepreneurs seek money once every few years, but investors are pitched by entrepreneurs every hour of every day.  Thus, there is an information asymmetry that entrepreneurs need to work hard to overcome.

What makes your book, Mastering the VC Game, an insider’s guide? What’s different about the advice you give vs other insider guides?

I think entrepreneurs have found the book valuable for three reasons.  First, it’s written by a practitioner.  I’m an active investor, not an author or consultant, and so my perspective comes from being engaged in the business for a decade.  Second, I used to be an entrepreneur, so I have empathy for their struggles to build and fund a company because I’ve been there myself.  And I know what information I would have wanted back when I was an entrepreneur.  Finally, I interview over a dozen VCs and entrepreneurs – folks like Twitter’s Jack Dorsey and LinkedIn’s Reid Hoffman – to explore their case studies and wisdom.  This mix of an informed, personal perspective and compelling case studies seems to be what is resonating with entrepreneurs.

You teach at Harvard as a Senior Lecturer at Harvard Business School. What do you learn most from your students that helps you navigate the VC world? What are their biggest challenges as aspiring, upcoming business leaders?

I learn a tremendous amount from my students – it is very much a two-way street.  They give me great insight into what’s hot in the market, what the latest trends are and what some of their biggest challenges are.  At the macro level, their challenges are similar to all entrepreneurs – finding a unique, differentiated market opportunity and marshalling the capital and human resources to pursue it.

Talk a little about your co-authored HBS case study that is taught in “Founder’s Dilemma” (Curt Schilling’s Next Pitch) – where did 38 Studios go wrong? Did they? Was it the RI business climate?  How will it – or did it already – change the VC landscape moving forward?

The Curt Schilling case is one of the most interesting I have worked on.  Curt was trying to do two very ambitious things at the same time.  First, he was trying to build a hugely valuable business from scratch in a super-competitive field.  Second, he aspired to personally transform himself from being an All Star baseball player to becoming an All Star entrepreneur.  Many professionals attempt personal transformations and so Schilling’s efforts, which were so dramatic, provides great lessons for entrepreneurs in this area.  As for what happened to 38 Studios and the situation with Rhode Island, I’ll leave that for a future case.

How does the VC environment differ from the East Coast to the West Coast?   What are the challenges in navigating the differences?

The differences are more modest than many observers try to make it and there are many East Coast VCs who are investors in West Coast companies and vice versa.  Both markets are very competitive, but the West Coast is probably even more competitive, as there are more investment professionals managing more capital.  As a result, the deals can be pricier than East Coast deals.

Did you want to be a Venture Capitalist when you were a kid? What led you to this career?

No, I wanted to be an entrepreneur when I was a kid.  I had never heard of venture capital until I came to business school and met a few firms.  When my partners started Flybridge and asked me to join them in founding the firm, it was too good an opportunity to pass up.

What is next for you for the remainder of 2012?

Whatever my investors, partners and portfolio company CEOs tell me to do!  They are the customers I serve.

“Influencers Who Inspire” Interview with Ari Herzog, Digital AH

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As we continue to connect with influencers within the industry, we’re delighted to share an interview with Ari Herzog, Digital Media Strategist and Principal of Digital AH. As a digital media strategist, Ari Herzog provides services in auditing, marketing, and training (http://digitalah.com). A former columnist for Mashable and the Huffington Post, Ari explores new and emerging media on his 5-year-old blog at AriHerzog.com. He is also President of Social Media Club Boston and a 2-term elected city councilor in Newburyport, Massachusetts. Tweet him at @AriHerzog.

You are an elected city councilor.  What role do you feel social media played in the election process?

“I want to be the first Jewish President of the United States,” I told Mrs. Stockus in third grade when she asked the class about our future aspirations.

While I no longer have desires to run the country, I do enjoy local government and ran for elected office as a city councilor in 2009.

Integrated with neighborhood mixers, candidate debates, newspaper interviews, and yard signs, social media played a big part. I blogged, Facebooked, Tweeted, started an email newsletter, and uploaded a few videos. They were all a hit — and residents were excited to meet me in person after reading my blog or receiving my emails.

I continued to use the web during my first two years as a councilor — and people began to appreciate my prompt response times when they emailed me. They told their friends about me, and their friends subscribed to my civic blog (http://councilorariherzog.com) or liaised with me through other media.

My passion for the web and my sincerity to connect with residents helped me win re-election to the council last fall. I’m currently serving my second term. You can listen to me elaborate on some of my campaign tactics in a government radio podcast  recorded in the days after my first election.

You have a diverse background and wear many hats. Which role do you find most rewarding and why?

My favorite hat is the political one, being a city councilor. While I’d worked in both state and local government previously (and earned much more money than the $5000 I receive every year as a councilor), my 2009 election was proof — to me, more than anyone else — that I could do anything I wanted to do, including reaching for that political gold ring I fantasized about in third grade.

I choose to do business as myself and not work full-time in Corporate America. I’ve been there, done that, and, while I may return to a full-time job someday working for someone else, I like being my own boss as a digital media auditor and digital marketing instructor. I like awaking on my schedule and deciding when and if I want to go the gym or take a walk. I enjoy networking with other people and I’ve discovered how to perfect my elevator pitch so the other person instantly understands what I do and how to help me.

As a college instructor, what is your overall goal in terms of teaching your students? As they complete their coursework, what is the one major element you hope they have learned/gained from having you as a teacher?

Among the ongoing courses I teach (http://ariherzog.com/teaching) is a 4-week interactive course on social media marketing. My syllabi include the following course objectives:

1. Introduce core concepts of social media including interactivity and relationship building.

2. Increase awareness of how social media can help organizations enhance their objectives.

3. Learn the importance of listening and the best ways of doing it online.

If a student walks away with one new fact or tidbit that was unknown when sitting down, I did my job. If the student walks away with three or more facts to help improve Internet knowledge or online productivity, there is nothing more to make a teacher proud.

Where do you find inspiration for your blog posts?

I used to write at AriHerzog.com every day — inspired by social bloggers in my RSS reader such as Danny Brown, Kristi Hines, Phil Gerbyshak, John Haydon, Louis Gray, Mark Schaefer, Shelly Kramer, and others.

While I still read their blogs and am inspired to comment or socially share, I lack the desire to take something they wrote and either echo it or re-slant it on my own blog. I am also trying to write less about the “what” or the “how” and more about the “why” of new and emerging media. For instance, I recently opined why sole proprietors and freelancers should consider deleting their Facebook pages, and as you can gauge by clicking the link, people are engaged to respond.

I am reading Gip Plaster and Farnoosh Brock more frequently these days, enjoying their blog posts on smart living and improving your life.

What is your “ideal client” (if you could hand pick one) for Digital AH?

Cookie Monster’s spoof of Carly Rae Jepsen’s song “Call Me Maybe” is a great example of the social content being created by Sesame Workshop — and that is the ideology of company I’d enjoy working with in the coming months. Much of my development as a toddler, adolescent, college student, and beyond is based upon the social interactions between Big Bird, Oscar the Grouch, Mr. Hooper (remember him?), and Ernie and Bert.

While I have zero experience in childhood development or social work, I do possess a bachelor’s degree in sociology — and societal issues such as race, ethnicity, and power – which I wrote about in college papers – are coming to life every day on the social web. Kudos to Sesame Workshop for their strong usage and evangelism of social networking channels. I’m sure there are countless TV shows or producers wanting to use the web to promote their versions of Big Bird and Oscar. I’d really like to help them.

What is next for you in 2012?

I will teach my first digital marketing course to MBA students at Endicott College this fall.

I’m reaching out to government technology vendors to partner with them in digital marketing areas.

I am stepping up my schedule of submitting proposals to speak at conferences in New England (and around the country) and am hopeful their organizers like my ideas.

And, there are some other surprises I can’t talk about yet!

 

“Effective Executive” Series with Kris Duggan, CEO & Co-Founder of Badgeville

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This week’s “Effective Executive” interview series is with Kris Duggan, CEO and Co-Founder of Badgeville.

Kris is a serial entrepreneur with a passion for building innovative, fast-growing SaaS companies with thousands of delighted customers. He is dedicated to helping brands on the web increase user engagement by leveraging proven techniques in social gaming and loyalty. A sought-after speaker on gamification, analytics and user engagement, Kris is a thought leader of innovative ways to incorporate game mechanics and social loyalty programs into web and mobile experiences. Prior to founding Badgeville, Duggan worked in leadership roles at a variety of successful companies, including WebEx (a former PerkettPR client), and across a wide variety of verticals.

You have a great deal of expertise in startups.  What is it that you love about the startup environment?

I’ve worked in many different companies at this point in my career, from startups I’ve founded or held leadership roles in, to very large, global companies. I have learned a great deal from all of these experiences, but one thing I find most exciting in the startup environment is creating something from nothing. Over the last 20 months, with the help of an extremely talented and intelligent team, we have built a healthy global business with nearly 200 customers and 75 employees. There is nothing more exhilerating, fun and fulfilling than being part of this journey. I also really enjoy building a company from the ground up – defining the culture and team, and being a part of the larger product vision.
Gamification appears to be a solid solution to improving customer loyalty and employee performance.  Can you explain how Badgeville is leading the way in this effort?

Gamification for business is a strategy based on game mechanics to help measure and influence user behavior. With the proper psychological application for each audience, these techniques can drive behavior 20 to more than 200 percent. Badgeville is the global gamification leader, with nearly 200 customers across the globe, including Deloitte, EMC, Autodesk, VMware, Symantec, Bell Media, Interscope Records, Opower, Barnes & Noble, and more.

 

How is Badgeville leading the way in this effort? One of the main reasons customers tell us that they choose Badgeville is our unique view on gamification as part of a larger engagement strategy. We offer a full spectrum of engagement mechanics, including game mechanics, reputation mechanics and social mechanics. Instead of offering gamification for siloed applications, we offer a true Behavior Platform. This means that down to the way our platform database is architected using NoSQL, we are able to integrate our platform across multiple websites, mobile apps, and enterprise applications owned by a company.

 

This architecture design is extremely important for us, as large businesses don’t want to reward user behavior in one small area of their online experience – they are looking for a holistic gamification program across their online communities, websites, blogs, mobile experiences, CRM systems, training applications, support programs, and other digital experiences. The ultimate value of gamification lies in being able to connect the behavior dots between all of these disparate applications, and this is unique to Badgeville in the market. We like to call this “portable reputation” – where the user experience can tie together all of these online experiences. For the business, there is also the value of having this connectivity from a data perspective, being able to easily identify trends and insights around user behavior across their entire digital ecosystem.

 

What do you think is driving the rise of social gaming?
 

Gaming is nothing new. Social media enabled gaming companies to create new types of games which are largely tied to reputation. Instead of playing games by oneself or with a few friends, success in these social games can be viewed by many friends and online peers. This is the same concept used to inspire many behaviors with gamification. Another key factor in the success of social gaming is the rise of mobile technologies. Now game devices are in everyone’s hand. People have a few minutes of spare time in between their busy lives and they want to be able to get entertainment on the train or during a free moment. This is changing the types of games we play. Now, the important part of gameplay is being able to participate for a quick minute or two, and truly engage with this experience, and to come back later to engage even more.

Can you tell us a little bit about the recent launch of Social Mechanics?

Integrating Badgeville’s Behavior Platform begins with tracking important user behaviors. With Game Mechanics and Reputation Mechanics, customers can use the Behavior Platform to reward users for performing these high-value behaviors. With Social Mechanics, we take the behaviors we are tracking and surface them in ways that you may typically see in a social network. For example, our customers can use Social Mechanics to add real-time notifications, live activity streams, and even user-to-user or user-to-topic following. This enables every online experience to have the same social engagement qualities of today’s top social networks. When Game Mechanics or Reputation Mechanics are added to Social Mechanics, the experience is extremely powerful and engaging. The more social an experience is, the more value social rewards and status within that community will be for the user – and the greater the success of the gamification program one will see.

How do you explain your job to your children?

My two sons have a very good understanding of gamification. They would explain it as “making things more fun and engaging.” I’ve gamified a lot of experiences as a parent. When I was coaching T-ball it was hard to get the team of 20 kids motivated… they were more interested in jumping around on top of each other than paying attention to learning how to improve their game. I started to use points to help the kids focus. I created a whole points system where if you caught the ball you get a point, and soon found out the more points catching the ball was worth, the harder the kids tried to catch it. The points were never worth anything, but just adding a point value to the experiences made them try that much harder. The T-ball gamification got increasingly sophisticated. I added virtual rewards like a treasure chest or virtual space shuttle for catching, hitting the ball, and so on. I’ve never seen them work so hard. Gamification is part of everyday life for my kids, so it’s not hard to explain the core concepts to them.

You have traveled extensively. Do you have any memorable trips or spots you would like to share?

I’ve traveled to over 35 countries around the world and have had some very memorable moments… such as visiting the Pyramids of Giza and staying on a houseboat in Kashmir, India for a month. But most recently, the most interesting moment that stuck out in my mind related to gamification was an experience I had on my visit to Japan for the Japanese Gamification Summit. In Japan, aspects of the culture are heavily focused on gaming. When I visited a standard mens restroom, I found a completely gamified urinal. I’m not kidding. Without getting into to many details, there were many options to play this game and win. I thought that was pretty incredible, so I decided to investigate this product further. It turns out it’s made by Sega and it’s call the “Toylet.”  We’re actually working on having one special ordered for us to have at the Badgeville headquarters, with some special Badgeville ads and games built into the machine.

What is next for Badgeville for the remainder of 2012?

Badgeville is growing at a very rapid pace. We recently raised our Series C round of funding in under two years of our business launch. This funding is being dedicated directly to product innovation and team growth. This September, we will move to our fifth office in two years with 25,000 square feet for long-term growth. Our employees enjoy “leveling up” each time we move to a new space. Beyond the move, we are constantly working on new products and overall growth. Hiring is a major focus of ours as we continue to seek out top talent in our Silicon Valley, New York and European offices, as well as among our regional teams around the world. We are also fast expanding our global partner network, with emphasis on System Integrators, ISV/OEM partnerships, Agencies, and VARs.

In addition, our inaugural Summit — Engage 2012 — which occurred August 8-9, was a huge project for us — our first two-day event featuring customer stories, key industry analysts and gamification workshops led by our team of expert game designers and producers. We have a lot of photos to share from this great event, here.

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“Effective Executives” Series with Bill Piwonka, Janrain’s VP of Marketing

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This week’s “Effective Executives” interview is with Janrain‘s VP of Marketing, Bill Piwonka. Bill’s background is firmly rooted in B2B marketing operations. Over the past 20 years he has led marketing teams and initiatives spanning strategy, product marketing, product management, demand generation, marketing communications and business development. Prior to joining Janrain, Bill was the vice president of marketing at EthicsPoint. He has also held marketing management positions at Centennial Software, Serena Software, MeasureCast, WebTrends, Intel and Oracle. Bill earned a Master of Business Administration from The Wharton School at the The University of Pennsylvania and a Bachelor of Arts in quantitative economics from Stanford University.

We caught up with Bill and asked him about his leadership style, how marketing has adapted to the changing economy and what is next for Janrain for the remainder of 2012.

Can you tell us a little bit about Janrain and your role?

Janrain is a leader in providing User Management solutions for the Social Web.  You’ve probably encountered our technology many times without even realizing it.  You have, if you’ve ever been offered the opportunity to login or register on a website using an existing identity from a social network such as Facebook, Google, Twitter, Yahoo!, LinkedIn, etc. – rather than fill out an onerous registration form.  Not only does offering social login help business by increasing registration conversion rates, decreasing cart abandonment on eCommerce sites, improving data quality of the user database and reducing support costs from not having to respond to lost username/password requests, it also can significantly improve efficacy of marketing programs.  That’s because when a user logs in using a social identity, the business has the opportunity to ask for access to a rich set of profile characteristics, such as interests (e.g. music, sports, movies…), location, friends, birthdays and more.  This data can then be used to more finely segment customers and deliver richer online experiences and targeted promotions and offers.

At Janrain, I am responsible for overseeing our marketing efforts, including driving demand for our solutions, preparing our sales team for success and launching new products, services and solutions.

What kind of data do you use to make marketing decisions? Analytics apps, etc.?

We are very much a data-driven organization, even though we are still relatively small.  As an organization, we use Salesforce.com for CRM, Act-On Software for Marketing Automation, and Google Analytics for web traffic.  From these solutions, I monitor which campaigns are driving the highest quality leads, the health of our sales pipeline, our sales cycle length, average sales price, win/loss percentage, cost per lead, sales funnel conversion rates and a host of other metrics.  I encourage my team to take risks and try new things, but I want to know if those efforts succeed or fail, and have a common barometer for making those assessments.

Favorite CMO-type media outlets you follow?

I actually don’t follow CMO-specific sites as much as I do Analysts (Altimeter Group, Forrester, Gartner, etc.), industry specific news (GigaOm, News.com) and general business sites and email groups (All Things D/WSJ, McKinsey, Wharton, Harvard Business Review, Marketwatch.com, etc.).  I also try to follow interesting, insightful people on Twitter, where I get access to articles and research that they find compelling.

What do you see as your chief role? What’s your leadership style?

I see my role as setting direction and strategy and providing the tools and environment necessary for my team to succeed.  I tend to be very collaborative, seeking input from both my team and peers within the company to help guide my thinking.  I also am not a micro-manager.  I want to hire the best and the brightest people I can find – even if they don’t have direct role-specific experience – and give them the freedom to deliver outstanding results.  We set quarterly objectives that are tied to our overarching corporate goals, and identify how we will measure whether those objectives are met.  Then I’m available to review progress, suggest approaches, edit written content, and roll up my sleeves to help when needed.  But I want my team to feel empowered to do what it takes to be successful – not be afraid to take risks or make mistakes, and know that they are developing skills and experience that will help them progress in their own careers.

How has marketing changed with the economy’s twists and turns?

I don’t know that it really has.  Of course I’m held to my budget and am always looking for ways to drive costs down while improving results, but that’s always been the case.  And while technology has changed the way we can interact with our prospects and consumers, the fundamentals still hold.  You need to have a product or solution that solves a specific pain point, communicate that message simply and elegantly and be the type of organization with which customers want to do business.

How much do you weigh social media in marketing goals?

Social media provides a great way to interact with customers, communicate your company’s personality, culture and values and developer higher brand advocacy and loyalty (when done right).  All of those things are important to me; thus social media is an important part of our overall strategy.

If you had to make a pie chart of your marketing goals, how would you divide?

Ideally, it would be split into three equal wedges – Drive Demand, Enable Sales and Launch Products.

What is next for Janrain for the remainder of 2012?

The biggest challenge we have moving forward is managing our growth.  We just about tripled in size in 2011, and are on a path for similar results in 2012.  That has meant additional headcount, the implementation of appropriately scaled processes and a never ending list of deliverables to support this growth.  It’s a really challenging environment, but one that is super fun – I can’t wait to see where we take it!

 

 

 

“Influencers Who Inspire” with Sarah Evans

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This week’s influencer interview is with the ever-popular Sarah Evans. Sarah Evans (@prsarahevans) is the Chief Evangelist at Tracky (www.tracky.com), an open social collaboration platform, and owner of Sevans Strategy, a new media consultancy.  It’s her personal mission—to engage and employ the use of emerging technologies in all communication—that connects her with a rapidly growing base of more than 120,000 people.

A self-described “social media freak,” Sarah initiated and moderates #journchat, the weekly live chat between PR professionals, journalists and bloggers on the microblogging platform, Twitter.

Sarah shares her social media and tech favorites on Sarah’s Faves (sarahsfav.es) as well as a daily resource for PR professionals called Commentz.

Sarah previously worked with a local crisis center to raise more than $161,000 via social media and is a team member of the Guiness Book World Record-holding team, #beatcancer.

Sarah can be seen in Vanity Fair’s America’s Tweethearts, Forbes’ 14 Power Women to Follow on Twitter and Entrepreneur’s Top 10 Hot Startups of 2010.

We caught up with this busy entrepreneur and asked her some questions about her favorite social networks, how she grew her business and what she is passionate about.

If you had to choose one social network to use which one would it be and why?

I prefer Instagram (with a direct feed to Twitter and Facebook, LOL). I’m a visual learner and also feel more connected to people through their photos. Instagram allows me a way to share photos in a fun way, let people know where I’m at (i.e. location), add a caption and share the post across other networks.

And, although, it’s not a social network, my employer Tracky (www.tracky.com) is ahead of the game in celebrating all that is good in open, social collaboration.

You have had some interesting clients. Which one has been your favorite and why?

I’ve loved working with all of our clients, most recently taking on the role as Chief Evangelist of Tracky, an open social collaboration platform. Asking a PR person to choose a “fave” is tough! I have to go with my current role. I’ve spent so much time promoting and writing about tech startups that I ended up working directly with one. In fact, I’m relocating my entire family to Las Vegas to take on this latest adventure. That’s how much I believe in the platform. In my life, I don’t do anything unless it’s 100 percent. Tracky is my favorite because co-founders David and Jennifer Gosse not only eat, breathe and sleep the platform, they are passionate about creating a better way for people to get things done (#GTD).

What blogs/newspapers/magazines do you read daily?

If I gave you the entire list, it might make your head spin. 😉 I keep a blog roll over at Sarah’s Faves (http://sarahsfav.es) where people can see my favorite media outlets. Here are a few:

How do I keep up with all them you might ask? For each, I use a combination of its tasks, emails and mobile Twitter alerts. All of these outlets are set up so that I see what they post real-time from my phone.

You grew your PR consultancy pretty quickly. What was your strategy and how did you make it happen?

From the outside (or social side) it probably appeared “very fast.” However, a lot of work was put in behind-the-scenes for a few years. In fact, for at least a year I was both working a full-time day job and freelancing in the evenings and on weekends.

My strategy?

1. Build a network when I don’t need one.

2. If I couldn’t get experience I needed in my day job, hustle to get it off the clock.

3. Have at least three clients on retainer by the time I started the business.

What PR campaign in social media has been successful this year? Why and how did it become successful?

There are so very many. Is it cliché to once again say I can’t pick one? What I can do is share the attributes I believe made many successful:

  • They disrupt. Think a bit of “not playing it safe,” mixed with a different or better way of doing things. Even klouchebag.com challenged the status quo and got some good press.
  • They allow people to do these three things: personalize, participate and portable (i.e. available on mobile).
  • They have a lot of time and money behind them. The most successful integrated marketing and communications campaigns typically have either a lot of time or money (or both) backing them. Granted it takes talent to put them together, but again that means time and money.

Can you tell us a little about Sarah’s Faves?

Boy, can I. Sarah’s Faves is my latest passion project. I think my tagline sums it up, “All my geeky favorites, in one nerdtastic place.” I only write about things I really like and think others would, too. It’s a personal recommendation site.

What are you passionate about outside of work?

My family, including my husband, 10-month-old son and our two furry babies. Sleep. Fashion.

What is next for you in 2012?
A big cross country move to Las Vegas.

More speaking and interacting with others passionate about social media and technology.

A new web show called Track Stars I’ll be shooting inside the Switch SuperNAP.

A few surprises I can’t mention right now. 😉

 

 

Effective Executive: Akemi Williams, TeetheMe.com

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This week’s Effective Executive interview is with Akemi Williams, a busy mother who has founded an exciting new baby products business called TeetheMe.com. TeetheMe is a monthly subscription service that delivers functional and fun baby products to parents on a monthly basis. Subscribers receive mini care packages that arrive just at the right moment and are for children ages newborn to 3-years-old.

We caught up with Akemi and asked her some questions about what inspired her to start her own business and the challenges she has faced in doing so.

What inspired you to create Teetheme?

As a busy, working mother of a 3-year-old little girl, I found myself completely overwhelmed by all of the baby products on the market today. I knew there had to be a simpler and more efficient way to find quality baby products that would grow with my child. I founded TeetheMe.com to do just that!

How long did it take to get your Company up and running after creating the concept? Did you encounter any obstacles along the way?

It took me about 6 months and I was still working my corporate publishing job while launching TeetheMe. I think everyone who starts any company encounters obstacles! But as I have learned, it really is all about the journey and I am having so much fun and absolutely love going to work every day.

How do you explain your career and your Company to your daughter?

She thinks mommy works with babies all day long! She loves learning about all of the products that mommy brings home and pretends to use some of them on her babies! It’s too cute!

What excites you most about your job?

I am so fortunate to wake up every day and do something that I am truly passionate about. I love working with other mompreneurs as well as meeting real moms and being able to relate to what they are going through as parents. TeetheMe is not just a service; it’s a community of real moms going through real life experiences. We are all, every day still trying to figure it all out and to be the best parents we can be. I am so honored to be a part of this process with thousands of moms!

You have a social community for moms launching soon. Can you tell us a little bit about it?

Baby bragging without boundaries or worries! Subscribers are granted access to our exclusive user-controlled Teether Social Network where the parent-to-parent connections are priceless and no milestone is too little to share! We have created a place where parents can share every last detail about their child. Post photo albums, organize play dates or just update fellow Teethers on their little one’s sleep schedule in our safe and secure network.

The review section of our community is a place where like-minded parents rate, review and share their experiences on the latest products, giving you an invaluable buyers’ edge in today’s overstuffed market. The information provided through our community will help you make smarter, more informed and most importantly, time saving buying decisions for your little Teether.

Do you have any hobbies or passions outside of work?

I love to read (what mom isn’t reading 50 Shades of Grey right now?), a good spin class and spending time on the beach! I’m also very involved with my church and can’t live without my weekly bible study with some amazing ladies!

What is next for you in 2012?

Focusing on the growth and expansion of TeetheMe! And, continuing to have fun while I do it! Spending as much time as I can with my daughter, family and friends. Life is all about balance!

Effective Executive: David Baeza, CMO of Apperian

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We are delighted to share another interview in our “Effective Executives” series. This week’s interview is with David Baeza, Chief Marketing Officer at Apperian. David is well known as the founder of several private and one public tech company. He’s the former VP of Global Demand Gen for Citrix Online, makers of GoToMeeting and GoToMyPC. He regularly blogs about marketing and social media, contributing blogger at workshifting.com, producer of online mobility conferences, and speaks on the topic of media and brand positioning. He is also the Advisor to TreeHouse and TwitterKids.

You have a very dynamic background including roles as CEO, VP, Advisor and CMO. Which role fits you best and why?

What most people don’t know is that while I was CEO of a public company, I was also officially the CMO. I have never been able to let go of marketing, so to be perfectly honest with myself, the role that fits me best is CMO. I love all aspects of marketing, but disruptive positioning, design and content creation are closest to my heart. The real role of the CMO is that of a story teller. We tell stories through content. We make promises of what could be. However, CMOs are only as good as the products and services they market. The price of entry is an amazing product. Great CMOs don’t get behind products they don’t deeply believe in. If they do, it is all but guaranteed your marketing is going to fail.

When did you spark an interest in working in the technology field?

It was less of an interest, and more of an accident. After grad school I landed at a small financial consulting firm in L.A. Our clients were in the telecom business. I joined one of our clients to manage sales. That client was a technology provider to the large telephone carriers. I never looked back. Fast forward to 1998 and I launched the first national ISP to compete with AOL. Damn that was fun! During that time, I launched a television campaign called saygoodbyetoaol.com. We figured out that people would switch from AOL if they could keep their AIM account. So that’s exactly what we advertised. Yes, we got sued. A lot. In the end, it really worked. Since then, I’ve launched a few tech companies, and had the opportunity to work at some amazing tech brands. I am certain that there is no other industry that is as sexy as technology. My job is to make it even sexier.

What do you love about your role as CMO?

It’s the only profession that you’re paid to break all the rules. At best, “best practices” in marketing are directional. For example, I was reading a survey from Sirius Decisions about marketing to the CIO. Last on the list as an effective tactic was newsletters. I thought, Wow! What an amazing opportunity to reinvent the newsletter. What if I simply blew up the standard, boring newsletter template and created an amazing digital experience ? Think Flipboard for the CIO. A completely immersive piece of content. I get excited just thinking about it! That’s the reason I love what I do.

You are a lead organizer for Twestival, benefiting Charity:Water and Concern Worldwide. Can you tell us a little bit about your role and about the event?

Twestival is a global event that takes place on a single day to benefit one charitable organization. It uses crowd sourcing and volunteers to organize in person meetups for the benefit of the charity. The founder of Twestival, Amanda Rose, has taken that formula and teamed up with Jamie Oliver to produce FoodRevolutionDay.com to educate and highlight the world’s food issues. My role at Twestival was that of a sponsor and fund raiser. I managed the Santa Barbara Twestival, both online and meetup. I think that any company of any size should always strive to have charity as part of their DNA, even if the company is not profitable. By starting early, even if it’s just donating your company’s time and resources, it builds a foundation of character and giving. That ultimately results in a broader perspective of the world. Recently, we created a living art project in Spain at Mobile World Congress for the benefit of Global Hope International Network. The impact far exceeded our expectations. An artist from Misfit flew to Spain and created a living art project – which means that she painted live during the exhibit and finished the project on the last day. People came up and were given the opportunity to paint different portions of the art. Each time someone painted, Apperian donated $50 to Global Hope. In the process, we created an amazing exhibition, had insane engagement from attendees, and raised a lot of money.

Besides technology and branding, what else are you passionate about?

Family. I know that sounds boring but I’m deeply committed and believe in family first. I’m married, and I have two little girls, 6 and 8 years old, and they are my life. I instill family first in my team. I don’t value them based on butt-in-seat time. I care about their results and I insist that they have a well rounded life. I am not impressed by people that work 10 -12 hours per day. In fact, I have the opposite reaction. I tend to think, “What’s wrong?” Are they inefficient? We have amazing tools that allow us to workshift from anywhere in the world. There is simply no excuse for not having a balanced life. Don’t get me wrong, it’s 10pm as I’m writing this from Boston, and I live in California. I do what needs to be done, but I have boundaries. My family needs my time more then they need the money I earn. I don’t let anything stand in the way of them.

How do you define “innovation”?

If a company ever declares innovation is a strategic imperative, it’s the beginning of the end. Innovation is a cultural paradigm. It starts with an intense desire to explore, challenge and break things. Yes, break things. It can’t be contained to a budget item on a spreadsheet. Innovators come in all sizes and shapes. It comes from all aspects of company, not just engineering. It comes from customer service, interns, lawyers, accountants…it’s everywhere. Great companies seek it out and wrap their arms around it. They encourage idea generation, transparency, and failure. If companies let their people fail, without fear of consequence, the speed of innovation is absolutely staggering.

What is next for you in 2012?

Since 2012 is almost halfway over, it’s about execution. We have some great products that we are about to ship. It’s about narrowing the scope of opportunity and focusing on those things that have the greatest impact. I’m also trying to figure out new extensions of content. By that I mean things like Pinterest and Instagram. I’m also thinking about new formats for video, online seminars, and more. On a personal level, I’m going to be speaking at more conferences about marketing. I love to speak, but I hate to travel. That’s like saying I love to eat, but I hate food. The two things go hand in hand. I have a personal blog I’ve been threatening to launch for a year, so I intend to get that out as well. I also love wine. I was dabbling with a wine blog but I put it on the shelf because it took too much time away from my family. I’m planning to travel to Europe in July to do some serious brand disruption and to attend my first Shakespeare play. It sounds crazy, but I think Shakespeare is going to have a significant impact on my marketing in 2013. I feel inspired by his work, and that always leads to great ideas.

 

 

 

PerkettPR Introduces our “Effective Executives” Interview Series

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PerkettPR is excited to introduce another interview series, “Effective Executives,” showcasing business leaders from top companies across the globe. Our goal is to continue to share insights, tips, tricks and suggestions from those who have seen it all. How do they work? What keeps them up at night? What tough lessons have they learned? We kick off this series with John Golden, CEO of Huthwaite.

Founded on scientifically validated behavioral research, Huthwaite’s methodologies—which include the internationally renowned SPIN® Selling — guarantee sales success. Huthwaite assesses your organization’s needs and develops customized sales performance improvement and coaching programs for sales and marketing professionals that drive real business results. For more information, please visit: www.huthwaite.com.  Follow Huthwaite’s blog, Twitter stream and Facebook page.

John Golden is President and CEO of Huthwaite, the world’s leading sales performance improvement organization. Golden joined Huthwaite in 2008, where he is responsible for the company’s U.S. financial and operational performance and long-term strategy for success.

Prior to Huthwaite, Golden was the Senior Vice President of education & business development of the Mortgage Bankers Association. In this role, he was responsible for the restructuring and sustainable growth of the CampusMBA business unit. Golden created and executed new marketing strategies, established standards for operating and quality control, and implemented cost controls to maximize profit margins. Before that, Golden was Vice President of the educational services division of Learning Sciences International, a startup company providing professional development products for K-12 educators where he defined and executed the company’s go-to-market strategy. Golden also spent two and a half years at New Horizons CLC, the world’s largest independent IT training company.  As Vice President of products and programs and a member of the senior executive team, Golden managed a $32 million business unit responsible for sourcing, building and providing products and services to franchise locations in more than 50 countries.

Golden started his career in the learning industry at SmartForce (formerly CBT Systems) in Dublin, before moving to the corporate HQ in Silicon Valley, California to launch the first fully integrated online learning platform.

How is leading a business in the U.S. different from leading a company based in Ireland?

In some ways this is hard to answer, as I have never led a company in Ireland.  My leadership experience has all been in the U.S., however, I would say that while there are some obvious cultural differences, I don’t think they are so great as to change the fundamentals of good leadership – which I believe are pretty much global. In Ireland, given its size, relationships probably play a slightly greater role because the personal relationship has always been an integral part of how Irish people do business, whereas in the US, given the fact that many of those you lead or do business with are spread across the country (even the globe) – and you rarely see them face-to-face – the relationship element plays less of a role. In other words, I feel in the U.S. you can operate in a very pragmatic manner and be all about business – whereas in Ireland you may need to temper this a little with the relationship element.

What is the biggest pro of adopting sales software in an organization? Biggest con?

The biggest pro to adopting sales software is that you can provide sales people with real time tools to do their jobs better while allowing sales management to have greater visibility into opportunities and pipeline, which in turn allows them the opportunity to coach more proactively and in a more targeted fashion. It is through this lens that you need to evaluate software before deciding to deploy it with your sales organization. For example, ask yourself “Does it help organize the sales person’s approach to an opportunity; does it reinforce the right behaviors, tactics and approach and does it provide managers with insights to coach to?”

On the con side is the “shiny new toy” syndrome, where management may come across a great piece of software that will provide lots of data for management, but has no real benefit for the sales person – and thus the deployment just sucks up time, resources and money and because it doesn’t benefit the sales person. The data returned is junk.

What advice would you offer to executives looking to find the best software package and implement it successfully within their organization, in a timely manner?

In terms of choosing software, I would refer back to the questions I mentioned above – ask yourself “Does it help organize the sales person’s approach to an opportunity, does it reinforce the right behaviors, tactics and approach and does it provide managers with insights to coach to?” Using these simple questions as a first step in your evaluation process will save you a lot of time and qualify out applications that are not going to be successful.

Secondly is to take an iterative approach to implementation. Don’t try to roll out all the features of a software application at one time. Pick one or two that have the biggest benefits and are the easiest to learn and adopt. Then spend a period of months getting people to use and see the value of them and only then add some others. If you take an iterative approach, especially if sales is your audience, you save a lot of time and angst and ultimately have a more successful implementation.

You have a diverse background including business development, marketing as well as quality and cost control.  Which area are you most passionate about and why?

Running a business is what I am most passionate about because it forces me to draw on all my experiences and it requires a level of dexterity in that you need to be able to switch between the high-level strategic and the down-in-weeds tactical almost at will. At the end of the day, a successful business that is generating good profit margins is a measure of how well all the constituent parts are working together, and how customers value what you do – and this is what gives me the greatest satisfaction.

Having worked for a startup (Learning Sciences International, ) in the past, how did that experience prepare you for your current role as CEO for Huthwaite?

It helped me in so many ways because I am not sure you can ever match the experience of sitting at a cheap plastic table in a tiny office with just a laptop and trying to figure out how to deliver on the bold vision of the founders of the company. It was the first time I had to involve myself in every aspect of a business, so it provided a great foundation for working at Huthwaite. It also taught me that sometimes you have to try a number of different strategies and be prepared to quickly switch when one is not working. I also learned how much a small bunch of smart, motivated people can achieve and this has helped me in subsequent roles. Never fall into the trap of over-investing in resources when proper focus and nimbleness are all that is needed. Learning
Sciences International has gone from strength to strength, thanks to the ongoing vision of their founders – and I am proud that I played a small part in that story.

Where is next for yourself and for Huthwaite in 2012?

2012 is going to be a big year for Huthwaite, as we are releasing some major thought leadership research around sales and marketing alignment and the changes in buyer behavior. I will be deeply involved with this and with rolling out to the market on how they can meet these new challenges.

 

 

“Influencers Who Inspire” with Laura Fitton (@Pistachio)

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Our influencer Q&A today is with well-known inbound marketing evangelist, Laura Fitton. Laura “@Pistachio” Fitton is the founder of www.oneforty.com, founder and principal of Pistachio Consulting, co-author of “Twitter for Dummies” and the inbound marketing evangelist at HubSpot. We had the chance to ask her some questions about her career, her passions and what 2012 has in store for her.

Who has been the most fascinating person you have ever met?

My daughter, S. How cliched is that? She is so unlike me. She is so preternaturally gentle and wise. I watch how she is with her little sister and how she “manages” me. I learn so very much from her. Fascination is actually the perfect word to describe it. Gobloads of overwhelming maternal love, but also a great deal of fascination and respect for what is amazing and special about her.

 

What do you love most about social media? What bugs you about social media?

The humans. I love the humans, deeply, even if I don’t always express it well or understand how best to make them feel good about themselves. I love trying to help people feel more excited, become more connected and try things that they might not otherwise give themselves the chance to try.

 

As a busy mom of two, how do you prioritize?

Pretty poorly, sometimes.  One thing I do well is rotate priorities over time. For example, my kids missed out on a lot of time and attention during the crunch years of oneforty.com, and they’re getting a lot more of my time and attention now that my life is in better balance. When my childcare situation blew up at the end of February, I took it as a hint from the universe to do something I’d long dreamed of. I took a temporary 20% paycut to spend Tuesdays at home with my daughters. It’s an amazing privilege to be able to do that and I’m incredibly grateful to HubSpot for the flexibility (this alone should tell you what an amazing employer they are!). My youngest starts school full time in September, so I’m squeezing every drop out of the last few “home all day” months.

I also regret to say that I threw my (romantic) personal life completely under the train during the oneforty.com years. It was what I felt I had to do at the time, but it was probably a mistake. No biggie, lesson learned. We always grow from stuff like this. I’m really enjoying the process of establishing a new social life – both new friends and potential dates – and the cool events and activities I’m going to regularly as a part of it.

 

How do you explain your career to your children?

Some stuff – mommy had a company, mommy is at HubSpot now, etc. they know in great detail. I brought them to HubSpot’s last company meeting because it fell on my “SAHM Tuesday.” Ditto for General Catalyst’s big annual networking event. They’ve been to a number of networking events because I want them to see themselves as part of the technology, business and cultural worlds from the get go. Gratitude to Halley Suitt for encouraging me to try this years ago.

Other stuff – mostly around my “visibility” (readership, press, awards, hype about me) – they have little to no idea about, and I try hard to keep it that way. One hugely proud moment was S____ blurting out “Mommy, what’s Twitter?” in a quiet moment at a MSNerd networking event, only a couple of years ago. She knew I had a book and a company, but I try to keep that weird side of my life away from my kids. She has a vague sense of it now, but she asks “Mommy, will you share this picture of me with your friends?” with no sense of what that really means.

In general we talk about it in terms they will understand and can relate to their own lives. For example, they know about YouTube because we have watched it together for years, and they have their own YouTube channel now. But, I don’t link to or promote that channel from my social media accounts partly for privacy and partly to keep it a small, quiet place for them to explore.

 

What has been your biggest accomplishment thus far?

Hands down it’s my daughters. Period. End of story.

 

You have always spoken about the business potential of Twitter. Do you still feel as passionate about this?

Yes. Very much so. I guess I’m a lot quieter about it lately. The passion didn’t go anywhere though. My Webvisions Portland keynote, planned for May 17th, should make that clear.

 

Do you have any hobbies or passions?

Too too many! Ice hockey, yoga, horseback riding, rock climbing, gardening, pets (we have a cat, two dogs and four chickens!), amazing food, adventure and travel. I’m lucky to have had the chance to reconnect with almost all of that since the acquisition of oneforty last August.

I’m training to do my first race – of any kind – this summer with the Tough Mudder at Mt. Snow in July. Ten to twelve miles of running up ski slopes, dozens of “bootcamp” style obstacles and electroshocks at the end. Somehow seemed a fitting way to mark turning 40.

My biggest passion remains trying to help people and make a difference. Coming to work every day to spread the story of how inbound marketing helps businesses grow – and therefore creates jobs – ignites that core passion very much.

 

What is next for you in 2012?

The rate of on-the-job learning for me at HubSpot is just awesome. I’m so excited to help get the incredible work HubSpot and its customers are doing more widely known out in the world, because I know that it can help others to a tremendous degree.

It’s amazing to be at a company with 6500 customers and a marketing community of MILLIONS of people. It’s even more exciting to realize only a tiny fraction of that community realizes that we’re a software company. We’ve been so selfless in our marketing efforts for years that some huge number of people think we’re an agency.

As that changes, and marketers realize we’ve got this really HELPFUL all-in-one software, we can help even more businesses grow while stamping out crappy marketing. We think marketing can be this really noble profession that provides incredible value to those who receive marketing messages. That’s the wave of the future – selfish marketing perishes and marketing that people love helps businesses thrive.