AI in B2B Marketing

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Partnering with an AI-aware marketing agency is key

As the advancements in artificial intelligence (AI) continue to shape the business landscape, it’s crucial for B2B marketers to understand the potential benefits and challenges of integrating AI into their marketing efforts. While AI offers valuable tools and automation, it’s important to approach its implementation cautiously and ensure that you have proper training, protocol, and processes for employees – especially as an agency servicing clients. Businesses hiring agencies should also understand the significance of partnering with vendors aware of the nuances of AI and inquire about these points before making any final decision.

  1. Define Your Objectives: As with any tool, it’s vital to clearly define your marketing objectives first and then identify the areas where AI can assist. Whether it’s lead generation, content personalization, or customer segmentation, having a well-defined purpose will help you assess the relevance and effectiveness of AI solutions.
  2. Understand the Limitations: While AI can bring efficiency and automation, it’s essential to recognize its limitations. AI algorithms depend on data, and biases can inadvertently influence outcomes. Further, its style – when copied directly vs nuanced with the human eye and mind – can be off-brand. Understand the potential pitfalls and ensure that ethical considerations are taken into account during the implementation process and that employees have clear directives on how to work with AI to avoid embarrassing mistakes.
  3. Choose the Right AI Tools: Evaluate and select AI tools that align with your marketing goals. Consider factors such as scalability, compatibility with existing systems, ease of use, and the ability to provide actionable insights. Collaborate with your IT department or seek expert advice to make informed decisions.
  4. Data Quality and Privacy: Data is the fuel that drives AI algorithms. Ensure that your data is accurate, up-to-date, and of high quality. Implement robust data governance practices and prioritize customer privacy and data protection. Ensure that your employees or agency aren’t sharing corporate secrets with tools that may not comply. Compliance with relevant regulations, such as GDPR or CCPA, is crucial for maintaining trust with your B2B customers.
  5. Partnering with an AI-Aware Agency: Let’s be honest, we are all figuring this out together as AI has just become mainstream. That being said, when seeking external assistance, work with a B2B marketing agency that understands the nuances of AI and has been testing its applicability in marketing. Look for agencies with expertise in AI-driven marketing strategies and a track record of successful implementations. They should have a deep understanding of your industry and be able to integrate AI technologies effectively while preserving the human touch.
  6. Collaboration and Training: Collaborate closely with your chosen agency throughout the AI integration process. Communicate your specific requirements and ensure that the agency understands your unique business context. Additionally, invest in training your internal team to leverage AI tools effectively and adapt to the changing dynamics of AI-driven marketing. Ensure that your agency has done the same. Typical agency structure means that, often, junior-level executives are creating content. Confirm with your agency that AI training is in place, inquire about what it looks like, and ask about approvals protocol for all content. Finally, be sure that employees understand that garbage in equals garbage out. AI often produces a recap of the information put in, vs. fact-based value-add.
  7. Continuous Evaluation and Adaptation: Implementing AI in B2B marketing is iterative. Continuously monitor and evaluate the outcomes, making adjustments as needed. Regularly assess the performance of AI algorithms, fine-tune models, and stay updated with the latest AI advancements to optimize your marketing strategies.

AI has the potential to revolutionize B2B marketing by enhancing efficiency, personalization, competitive analysis, and customer insights. However, a cautious approach is necessary to avoid pitfalls and maintain the essential human connection in your marketing efforts. By defining clear objectives, selecting the right tools, prioritizing data quality and privacy, and partnering with an AI-aware agency, you can harness the power of AI while ensuring a balance between automation and human interaction. Remember, AI is a supplement to human efforts, not a complete replacement.

Should Adidas Continue to Brand Yeezys?

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In a recent Q&A with the media during a quarterly earnings call, according to Business Insider, a reporter asked Adidas Chief Financial Officer Harm Ohlmeyer “If there was any reputational risk to the company if it continued to release Yeezy products despite no longer having the backing of the artist. ” Adidas plans to rebrand the Yeezy shoes and continue to sell them after it cut ties with Ye, the original designer, as it owns all design rights.

Ohlmeyer wasn’t ready to answer this question, only to reply, “We are working through all the options.”

Our analysis is that the partnership, which has been in place since 2013, is long-standing enough to enable Adidas to continue to sell the brand without further harm to its reputation. That’s not to say the shoes might not sell as well as they have in the last nine years. But we cannot underestimate the value and popularity of the Adidas brand itself prior to the now-terminated partnership.

Ye, aka the former Kanye West, is a critically acclaimed musician. Still, he has been divisive enough – most recently through antisemitic statements – that fans of the shoes and brand may appreciate the opportunity to be “freed” from the connection to him and still enjoy wearing the shoes. Smart messaging and careful branding could be an opportunity for Adidas.

Our analysis: Adidas is a long-standing brand and business that no doubt has rock-solid contracts in place, with appropriate legal protection. They and the sneaker – once rebranded – may even become a new symbol of inclusion and unity for those who oppose Ye’s actions. Although Darcey Jupp, an apparel analyst at GlobalData, said the opposite in an interview with CNN, we believe rebranding and continuing to sell the sneakers could be a smart move for Adidas from an ethical standpoint and a business viewpoint. We’ll be curious to see how they rebrand and message around the product line, and we will be watching.

Branding Lessons From Political Slogans

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What does a “Great America” mean to you? 

A generic political slogan like Trump’s “Make America Great Again” can be so appealing because you get to define it for yourself, vs. a politician telling you very specifically what to think. It opens up possibilities for everyone. Trump fan or not, like many celebrities and artists, he’s a great marketer.

Take, for example some of these less generic presidential campaign slogans. They don’t leave a lot of room for interpretation:

  • “Who but Hoover?” – Herbert Hoover
  • “Forward with Roosevelt” – Franklin Roosevelt
  • “I like Ike” – Dwight D. Eisenhower
  • “Win with Warren” – Elizabeth Warren

It may be surprising that Trump did not use his name in his slogan like many candidates. Meanwhile, his 2020 presidential campaign slogans used to-date are not as open but do play on the successes he’s had: 

  • “Keep America Great”
  • “Promises Made, Promises Kept” 

What can your brand learn from examining these political slogans? We extract several lessons to keep in mind when branding your next marketing campaign:

  • Identify your target audience – are you trying to appeal to a niche, or open up and appeal to a wider population?
  • What can you learn from your existing fan base to shape your next slogan or tagline? Ask your customers what they like best about your product or service and use this feedback to shape words and images that appeal to them.
  • Know the pain points and use a little FUD – Trump played upon pain well, appealing especially to voters across the US who felt like their place in the world was being threatened. He played upon this fear and made them feel like he understood them better than any other candidate.
  • Keep it simple – Trump uses very simple language and leaves a lot up to interpretation. When your audience can easily understand what you’re saying, their brand recall will be stronger.
  • Puff your chest – there is no doubt that Trump is a positioner. He is practically the epitome of “fake it ‘til you make it,” given his reported financial background and history. No matter. He says what he wants people to hear and believe, and for him, it works. Now, in the “real world” we have to be more careful – false claims and failed promises will come back to bite you. But take a look at what you’ve done for customers, what declarations you’ve fulfilled, and use them in your campaigns and tag lines. Better yet, let your customers do the talking for you by having a campaign slogan or tagline contest. Often, our customers open our eyes and have the best, most practical viewpoints of what our products or services really do for – or mean to – them.

Marketing inspiration is all around us. Today’s political climate is no exception and can offer a lot of lessons – and raise some questions – about how to best connect with your audience. Examine them in the light of what you need to accomplish and you may breathe some fresh air into your messaging.

Influencers Who Inspire Series – Dan Schawbel

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We continue talking with some of the greatest influencers in the industry with this week’s interview with Dan Schawbel. Dan Schawbel is the founder of Millennial Branding, a Gen Y research and management consulting firm. He is the author of the #1 international best-selling book, Me 2.0: 4 Steps to Building Your Future, now in 11 languages and he has been interviewed in top publications around the world such as Inc., Fortune and TIME, among others.
 

How do you define personal branding?
 

Personal branding is the process by which you unearth what makes you special and then communicate it to the right people who would benefit from your abilities. It’s about being authentic, having a specific audience in mind, and having flexible goals. It’s about believing in yourself, marketing yourself and making a commitment to success.  Remember that the product (you) comes before the marketing (selling yourself). If you aren’t extremely good at a skill or knowledgeable on a topic, all the marketing and social media tools in the world won’t save you, they will just bring you down faster.
 

You have interviewed so many interesting people. Who has been the most surprising?
 

Out of about 650 total interviews since 2007, I would say that Hulk Hogan was the biggest surprise. He was very laid back, generous, honest and respectful. He opened up about his family, was excited that I grew up as a fan and had a lot of good career advice. He was by his pool in Florida during the interview, so that could have been part of it.
 

What do you love about living in Boston? What do you dislike about living in Boston?

I actually just moved to Boston last year. I grew up in Newton, moved to Waltham to attend Bentley University and I now live in Seaport. I like living in the innovation area because there are a lot of young entrepreneurs (people like me) and it’s an up-and-coming scene. I dislike how there’s no parking in Boston and it can be hard to get around.
 

What inspired you to write your book, “Me 2.0” and what can someone expect to gain from buying/reading it?
 

I had eight internships, seven leadership positions in student-run organizations and had my own small business in college. It still took me about eight months to land a job at EMC after going on several interviews. After a few months at EMC, I started a blog, which eventually turned into PersonalBrandingBlog.com after I read the Tom Peters’ “Brand Called You” article in early 2007. Within six months, I launched my own magazine, online video show, and wrote articles on personal branding for online sources. Fast Company profiled me for everything I had done in six months. EMC had no idea what I was doing outside of work but saw my social media abilities and recruited me internally to be the first social media specialist. This inspired me to write Me 2.0 because I was recruited based on the personal brand I had established online, instead of applying for jobs. It was a life changing experience and I captured it in my first book.
 

What are your hobbies or passions outside of work?

Work is obviously a passion of mine but I like to run, travel and meet new people as much as possible.
 

What is your favorite travel destination and why?
 

I really don’t have a favorite travel destination. I like Chicago, LA, NYC and the Bahamas. I always enjoy coming back to Boston though because I’m a big fan of the Seaport and the community here.
 

You are certainly a young entrepreneur and have done so much so early in your career.  What are you most proud of? What else do you have planned for 2012 and beyond?
 

I would say that I’m most proud of turning Me 2.0 into the #1 book in Japan, despite not knowing the language.

I started a company called Millennial Branding back in early 2010, which started off as a full-service personal branding agency and is now a Gen-Y marketing research and consulting firm. I also signed my second book deal with St. Martins Press after over three years of rejection. The book is going to come out in the Fall of 2013 and it’s focused on how to get ahead in your career when you already have a job.

Keeping up with the Kardashian Brand

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Kardashian. Even if you don’t want to, you know the name. You may watch the slew of reality television shows associated with the name (Keeping Up with the Kardashians, Kourtney & Kim Kardashian Take New York, Khloe & Lamar). Or perhaps you shop at Dash (the Kardashian boutique) or Sears (the Kardashian Kollection clothing line). Or maybe you’ve read and weighed in about Kim Kardashian’s scandalous divorce with basketball pro Kris Humphries. Was it real? Was it fake? Was it all for money? Regardless, the name is everywhere (perfumes, weight loss supplements, jewelry, fitness videos, credit cards, cosmetics, Barbie dolls, etc). Hate it or love it, talent or no talent— no matter what you may think of the brand itself, it does have a powerful recognition — worth an estimated $65 million.

While a public divorce and paternity scandal (it’s rumored that the late Robert Kardashian isn’t the birth father of Khloe Kardashian) has kept the Kardashian name in the news, another PR and branding crisis may be looming. In recent news, the NY Post reported that the Kardashian brand is tarnishing — and fast. According to the article, “Ratings for the family’s reality show have plummeted, sales of magazines with Kim Kardashian’s mug go unsold, and her products are unmarketable, insiders say.” In fact the article continues to share some startling statistics that may just prove that the Kardashian brand is in trouble.

These include:

· E!’s Kardashian TV franchise — “Keeping up with the Kardashians” — suffered a 14 percent dip in Nielsen ratings, from 3.5 million viewers per episode last season to 3 million this season.

· Circulation at Us Weekly, In Touch, Life & Style and OK! dropped about 18 percent when a Kardashian was on the cover in December, publishers said.

· Skechers ditched Kim as the face of the company in 2011 — they’ve replaced her with a French bulldog.

In fact, 500,000 consumers have signed an online petition to boycott companies that partner with Kim Kardashian at BoycottKim.com. The site claims Kardashian has “made a mockery of American culture.” And while I can’t disagree, I also can’t stop watching.

This begs the question—what can be done to help save the seemingly toxic Kardashian brand? The answer may lay within the successful mastermind behind the brand, Kardashian mother, Kris Jenner. Kris manages all of her daughters’ careers and is president of her own production company, Jenner Communications. She’s proven that she’s a marketing and branding genius. From controlling the news to making sure consumers are left wanting more, Jenner has positively and continually exposed the Kardashian brand.

It will be interesting to see if the Kardashian brand is sustainable— where will it be in three years? What creative marketing tactics will be used to salvage the brand? Will the Kardashian brand find news way to connect with its audience, fans, and customers? What do you think? Are you ready for the Kardashian brand to retire? Please share your thoughts in the comments below.

Define Trust. Not So Easy, Is It?

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Yesterday I presented at the Social Media & Community 2.0 Strategies Conference in Boston, where I was lucky enough to have some great folks attend my session. They asked thought-provoking questions and provided insightful feedback – which is always appreciated. One of my industry friends, Michael Pace, asked me a question at the end of my presentation, and it sparked a longer discussion among some of us after the event.

What is trust?

Michael said that he keeps hearing all the social media “gurus” at conferences like this, SXSW and others, talk about “trust” in their presentations, but no one seems to define it. He has a “three-pronged” idea of trust – which if we’re lucky, he’ll post in the comments here – but no one in the room could agree on one solid definition of trust, and how brands build it. Do people really trust brands? What does that entail? How is it earned, and how is it lost? Michael is focused on customer service and support at work, and thus, it’s a question he ponders on an ongoing basis. The topic definitely made for a lively discussion around branding, marketing, customer service, customer care and social business.

I said that I thought trust was sincere intent followed by consistent, related action. If a brand tells me something, and consistently backs it up, I trust them. It’s not so different from my personal relationships, really. You can make all the promises in the world, and say all the sweetest things, but if your actions don’t reflect your words, I won’t trust you.

Chris Brogan wrote a lot about trust in his book, “Trust Agents.” He uses phrases and words like sincerity, adding value and being truthful in regards to trust. I don’t know if he answers “what is trust” specifically, rather he and his co-author Julien Smith, seem to define its attributes. But what is its definition? Chris, if you’re reading (which would make my day), Michael and I thought you’d be the perfect person to ask …

Dictionary.com uses words such as reliance, which I thought was interesting, as well as confident expectation.

So what is trust? Is it sincerity? Action? Commitment? Faith? How do you earn it? Better yet, how do you keep it? For something that is so often discussed, so hard to earn, so easy to lose, and really super hard to gain back once you’ve done so, you’d think we’d all have a pretty definitive answer.

I would love to hear your thoughts on this subject, readers. Thanks, as always, for visiting and commenting.