Crunchies or Crashies, call them what you like..either way call it an entertaining evening in San Francisco on Friday. Attending the Crunchies was a great way to end a very busy work week. Upon arriving at the Herbst Theatre it was clear the bubble was back in full effect (or on its way to bursting, […]
Congratulations to our client, Sermo, who was named Media Brand of the Year by Medical Marketing & Media. We are particularly excited about this accomplishment because Sermo took a chance in 2006 with PerkettPR – one of the only firms they interviewed that did not have a dedicated healthcare division – and it continues to […]
Congratulations to the influencers of the influencers who were named “The Web Celeb 25” by Forbes. What’s most interesting about the list is that, while many tech leaders and bloggers are on the list (Mike Arrington – #2, congrats!), a celebrity gossip hound is at the top and a stay-at-home Mom has one of the […]
Anyone that hasn’t had a chance to nominate for the Crunchies Awards should take a look and place votes for your favorite sites, people and emerging tech companies of 2007. Nominations are only open through tomorrow, December 12, so log on and list your favorites now. The Crunchies Committee will then choose five finalists from […]
On Friday we wrote about how customer service still matters. Today’s Boston Globe reiterates the importance of great customer care in a Business Filter blurb titled, “Customers Hate You.” The Globe pulls a few gems from the recent Marketing Daily study, “America Suffering Customer-Service Meltdown,” indicating, “that about 62 percent of Americans say companies “don’t […]
With all the do-it-yourself technologies prevalent in today’s Web 2.0 environment, customer service is very often stripped down to an IM chat or email. Often it’s impossible to get a human on the phone when you most need it, and when you do happen to “catch” a customer service representative, cultural barriers, sour attitudes and […]
12/7/2007: UPDATE – this week Facebook issued an apology and users can now opt out. The advent of social media has had everyone throwing words around such as transparency, interaction and sharing. But the hoopla this week over Facebook’s Beacon suggests that the world is not as transparent and willing to share personal information as […]
TechCrunch Boston was a great place to meet new people and to connect with old friends and clients, like the focus of today’s blog entry and interview, Mark Pascarella, CEO of Gotuit Media, a former client and sometimes project partner of ours. We’ve been big fans of Gotuit for a few years now and loved […]
More from our TechCrunch interview series. Today’s subject is Sarah Wurrey, who writes for BlogString.com. Sarah shares her opinions and insights on PR, social media and technology – and whether or not traditional media will be overrun by the blogosphere. Click To Play
We continue with another interview from TechCrunch Boston. Today’s subject is Sarah Meyers. Sarah is a very ambitious, intelligent and admirable woman who had an early claim to fame for sneaking in to one of the earlier TechCrunch MeetUp events in Silicon Valley – and getting booted. The next year she was invited personally and […]