Persuasive Picks for the week of 02/22/09

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forrester_graph.jpgB2B Buyers Dig Social Media
Jordan McCollum highlights the key takeaways from Forrester’s recent report on how B2B buyers interact with social media. Forrester clients can access the full report here.

Turning your feed reader into a powerful monitoring dashboard
I’m a big fan of using Google Reader to aid in some of my social media/brand monitoring efforts. Mack Collier from the Viral Garden blog shares some tips and techniques on how he uses it in conjunction with Bloglines.

5 Ways To Find & Acquire Customers On Twitter
These days, the economy forces businesses to get creative when trying to finding new clients. Brian Norgard writes this guest post on the ShoeMoney blog to share five ways you can use Twitter for finding new business.

Twitterville Notebook: Jeremiah Owyang
Shel Israel continues his Twitterville series of posts by interviewing Jeremiah Owyang on the topic of personal brand.

Do You Have the ‘Four As’ To Be a Thought Leader?
Dana Vanden Heuvel writes this guest post on Marketing Prof’s Daily Fix to share the four “A’s” you might need to be a thought leader in your industry.

Journalists Are People Too: Chris O’Brien, Business Columnist at San Jose Mercury News

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What do Wilco, bowling, parenthood and Scottish fiddling have in common? They are all part of what makes Chris O’Brien more than just a great storyteller.

PPR: You are a business columnist at the San Jose Mercury News; what do you look for in a good story
CO: My ideal column finds a view point or a theme that connects to events in the news, but says something broader about Silicon Valley.

As such, I strive to find topics that are broad and of the widest possible interest. If I’m writing about a somewhat narrow technical topic, there’s a big burden on me to convince the average reader that this is really relevant to their lives.

PPR:  What is the most challenging story you have written and why?
CO: About 10 years ago, I wrote a long narrative about a woman in Raleigh, N.C. who was graduating from Duke University. Her journey to that point was amazing. She had once been committed to a mental institution where she tried to kill herself. And then spent many years living on the streets homeless. She managed to turn her life around, in part through the help of some friends, and reach the point where she was graduating from a prestigious university and had been accepted to medical school. Researching her story took over a year, and it was a deeply personal and painful tale that required a lot of sensitivity and patience to do right.

PPR:  If you had to spend the next 24 hours on a bus with someone, who would you want it to be and why?
CO: Jeff Tweedy, the lead singer of Wilco. I’m hopelessly obsessed with Wilco.

PPR: What is the best pitch you have ever received? What percentage of pitches from PR executives do you think are on target?
CO: It’s hard to single out one pitch and say it was the best. I most appreciate folks who have taken the time to understand who I am and what I do before pitching. To the second part of the question, I’m continually surprised at how many phone calls and e-mails come from folks who truly understand my role here. I’m not saying someone should spend hours of researching me personally. But it’s not hard to peak at our Web site, read a column or two, and get the general sense of my job here. When I get an e-mail from someone mentioning a recent column, I’m more likely to read the e-mail out of respect for the fact that they took the time to get some background before they approached me.

PPR: What do you most like about Twitter?
CO: Twitter remains one of the most useful, innovative means of communications I’ve experienced. At the same time, it remains one of the hardest to explain to other people. For me, Twitter feels like a conversation that I dip in and out of all day. It lets me sit at my desk and feel like I’m in a roomful of (mostly) interesting people. It is so adaptable, that I think it has been able to become many different things to different people.

PPR:  If you were not a journalist, what else would you do? Do you have a dream job?
CO: I actually have wanted to be a journalist since I was five years old. So I am one of those people who is actually working in their dream job. That said, the state of our industry has led me to spend more time thinking about the first part of the question lately. I don’t yet have a “plan B” career in mind. I’ve been trying to distill the essence of what I like about being a journalist. I think that’s telling stories, the sense of discovery from identifying a trend that no one else has seen yet, and the thrill of piecing together a complex story. Most important, though, is that feeling that what I do still has an impact on my community in a very direct way, even in this era when newspapers have been somewhat diminished. Now the trick would be to figure out something that still fills all, or most, of those components in a way that leaves me feeling fulfilled.

PPR: What are some of your personal hobbies?
CO: Scottish fiddling, hiking, biking, traveling. Also, I am an outstanding bowler.

PPR:  What is your favorite part about being a dad?
CO: It is hard to talk about parenting without being cliché. But I’d say that having children is the most profound experience of my life. Every moment with the kids (ages 6 and 3) requires me to make my priorities in life clear, and puts other successes and failures in context. They have taught me more about myself, I think, than anyone else. I hope I’m a better person because of those lessons.

PPR:  What changes are you hoping to see in business in 2009?
CO: I’d like to see businesses become more focused on the long term, and building value for their employees and communities rather than solely focusing on shareholders.

Christine Perkett and Heather Mosley Talk “PR and Social Media” on Lotame’s Social Media Remix

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Lotame’s (client) “Social Media Remix” on BlogTalkRadio is described as “a show for all the publishers, advertisers, fans, skeptics, employees, and friends of everything and anything that is Social Media.” As mentioned in last Friday’s Persuasive Picks, PerkettPR’s own Christine Perkett and Heather Mosley appeared on the show last week to talk about PR’s role in Social Media and some best practices that are applied when using it for clients.

What do you think? How do you use social media in your promotions? We’d love to hear your stories and anecdotes as well via comment, links, etc. We’ve embedded the BlogTalkRadio player for easy access to the show – Enjoy!

Persuasive Picks for the week of 02/16/09

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Jeff Glasson is on vacation this week so I’m throwing up what caught my eye for this week’s Picks.

Debunking Six Social Media Myths – B.L. Ochman of BusinessWeek claims that resistance to social media is futile, and that “If your business isn’t putting itself out there, it ought to be.” This post covers many myths that surround social media that everyone should be aware of “before taking the plunge.”

Cece Salomon-Lee, author of the PR Meets Marketing blog, took it upon herself to dissect the social media prowess of O’Dwyer’s list of top 100 independent PR firms (of which PerkettPR is not a part only because we do not share revenues). Her findings caused quite a stir – 59 comments and counting as of this post. Seems to me that agencies are using some old reasons such as “our clients don’t need social media” and “it’s the cobbler’s shoes syndrome,” as defense against not being involved in social media. As I mentioned in my own comment to the post, they’re missing opportunities in this vein for their own relationship building, whether or not they’re executing campaigns for clients.

On the other hand, Jennifer Leggio of ZDNet took on a bit more comprehensive research, which she unveiled in a survey report “Is ‘Social PR’ for Real; Which Agencies Get It?” – also focused on PR and social media. Her takeaways were invaluable for both agencies and clients – and she kindly reminded us all that client results matter first – whether in traditional PR, social media marketing or both. We’re proud to be included among the firms recognized for having both – and as one of only six “Top Considered” – consistently named as a viable consideration for clients considering an agency switch. (To which we say, give us a call!)

Our client Lotame continued the social media and PR conversation on their Social Media Remix radio show yesterday – hosting yours truly and PerkettPR’s EVP Heather Mosley. You can listen here to the recording.

And one of my favorite social media campaigns of the week combined two of my personal passions: technology and fashion. It was Fashion Week in New York and I had the privilege of being involved this year as a Board Advisor to Style Coalition, a new organization focused on advancing professional standards in content creation and increasing the effectiveness of advertising messages within this realm. We held a Digital Moda event on Tuesday night to bring together designers, bloggers and new media marketers – an innovative alternative to the traditional runway shows typically seen at NYFW. So I was thrilled to see a well-recognized fashion brand, BabyPhat, also embracing new media that evening. They Twittered from their runway show, including timely posts of photos, commentary and video – giving consumer fans all over the Internet a feel for being right there in the middle of the action.

How Important is Social Media in PR? Ask us Live Today on Lotame Radio at 11:30 ET

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UPDATE:

In a timely twist of fate, ZDNet’s Jennifer Leggio wrote a blog post today titled, “Research report: Is ’social PR’ for real? Which agencies get it?” The purpose as stated was to “determine which PR firms are best attuned to social media and are developing the most beneficial social programs for their clients” and to “get an answer to the question, “Is social media even what clients want?”

In it, Jennifer unveils some interesting takeaways for both PR agencies – how they can improve overall – and for clients. She also talks about some fundamental – but not all new – issues with the PR agency/client relationship, such as these commonly-heard concerns:

  • Only 38 percent of respondents feel they’re getting quality of coverage promised during new business pitches
  • Only 32 percent of clients consistently feel as if their agencies understand their core business objectives

And these newer concerns:

  • A lot of PR agencies want to plug themselves into the social networking channel because it is the hot thing right now but PR is floundering
  • Many high tech PR firms claim to “get” social media, but then turn around and push tactics as strategies in a one-size fits all way

More than 40 percent of respondents claimed that they are considering switching agencies. The top three reasons for wanting a new agency include:

  • Agency does not understand the business / not getting coverage in the right outlets
  • Agency does not have a blog or demonstrate good use of social networking tools
  • Agency does not appropriately demonstrate the ROI of the program

We were of course ecstatic to read that out of all the PR agencies out there, PerkettPR was named as a “Top Considered Agency” – one of only six agencies consistently named as a viable consideration for clients considering an agency switch. For all of you who named us – here’s my direct line: 781.834.5852 – we look forward to hearing from you!

Read the full report here for all the details. We’d love to hear your thoughts.

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ORIGINAL POST:

At PerkettPR we pride ourselves on staying ahead of the curve and moving quickly. We try to recognize the shifts in our industry before our competitors, and quite often we are successful at embracing the shifts long before our competitors do – perhaps we are more flexible and nimble due to our size and therefore faster to adapt.

We’ve certainly seen this when it comes to social media. While bigger agencies are adopting social media and have begun to execute some interesting campaigns, many PR agencies fail to showcase any sort of social media presence of their own. Making a few videos for clients isn’t exactly a complete social media strategy. It’s just one component.

Cece Salomon-Lee of PR Meets Marketing decided to do her own analysis of which PR firms have a social media presence. Unfortunately, her list only covers those agencies listed on O’Dwyer’s list of Top 100 Independent PR firms. It’s unfortunate for us because we don’t share revenues and therefore cannot be included on that list. But dare I say our own social media presence tops everyone on it? It may be presumptuous – but take just one example – our corporate Twitter account has more followers than the top 20 companies combined and just about the top 100 as well.

Does a Twitter account make us social media wizards? No – it’s only one part of our social media presence – but it’s been a huge part. Twitter has opened so many opportunities for us and consequently our clients, and has led to a great deal of thought leadership opportunities. And, having been on Twitter for about two years now, we have learned many valuable lessons that other agencies are just beginning to read about. In addition, every PerkettPR team member is required to be part of the conversations happening in social mediums and each is consistently well trained on best practices across all these mediums, to ensure we put our best foot forward – for our firm and our clients – on all fronts.

Shouldn’t PR agencies be initiating more personal engagement to teach their clients how to do so? Or is it not important? What do you think? We don’t buy the whole “cobbler’s shoes” theory and how PR doesn’t have time to do PR for themselves. In one of Cece’s reader comments they mention that you should look at their client work and not their own. Is this enough for you if the agency doesn’t have a social media presence themselves? I guess in some cases this may be true, but when it comes to social media, you can’t really pull that off – if you’re not engaged and navigating these waters every day for yourself, how can you be successfully doing so for your clients?

We’d like to hear your opinions – is social media important to PR? Do big brands not yet recognize the value of social media and therefore the large PR agencies handling that work also have yet to care? Should PR firms be engaging as their own brand or just on behalf of clients? Does it matter?

Heather Mosley and I will be talking about this and more today on our client Lotame’s live radio show today at 11:30am EST http://ow.ly/jDX . Come listen, ask questions and test our knowledge. We’d love to hear your thoughts on social media and PR.

Persuasive Picks for the week of 02/08/09

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Open Source FundingThe Mark Cuban Stimulus Plan – Open Source Funding
This first pick strays a bit from the social media, PR and marketing space that I typically draw from, but its certainly relevant in these tough economic times. Mark Cuban shares his idea for “Open Source Funding” and invites businesses to present their plans directly on his blog! Startups that have been finding it hard to attract VC funding might benefit from this alternative route. Just be sure that your business meets the rules stated in the post!

Making Social Media Work (for your business to business marketing)
David Libby from the Inspiring Dialogue blog shares 5 tips to help B2B companies start getting their social media efforts working better for them.

Leading by Example
Scott Monty (head of Social Media at Ford) shares two stories that show how some simple gestures from CEO Alan Mulally have gone a long way to help build long-lasting relationships with a few customers.

Video – Participation Marketing, Social Media and Teams
Sports Marketer, Jason Peck shares the basics of Alan Rosenpan’s take on “Participation Marketing” and why it matters to pro sports teams and other businesses alike.

Feedly Mini Updated: Now with More Twitter and FriendFeed Interaction
If you’ve taken the plunge into social networking and are an active user of Twitter, FriendFeed and Google Reader, then you might be interested in taking a look at Feedly. Its a nifty little plugin for Firefox that not only allows you to more easily share blog posts back out more easily, but also allows you to see how many other people have shared it in Google Reader or Digg. It even tellls you how many people have had conversations about the post on FriendFeed – neat! This post from Sarah Perez on ReadWriteWeb gives a great overview.

Writer Kristen Nicole — Quiet Rebel and Social Aficionado

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Kristen NicoleIn this week’s installment of our journalist interview series, we catch up with Kristen Nicole, editor/writer at AllFacebook & The Social Times, and co-author of the Twitter Survival Guide. In addition to her passion for technology and writing, Kristen lets us in on how social media has changed her world, the importance of her family and friends, and her interest in quantum mechanics. A self-proclaimed quiet rebel, Kristen is a true renaissance woman who may have been a social revolutionary in a past life…

PPR: How did you get into writing?
KN: The story of how I got into writing is a little indirect, as I studied bio-psychology in undergrad at the University of Michigan. But let me tell you, there are a lot of papers you have to write when your studies revolve around research and the subsequent findings. After working in clinical research after college, I later found myself helping my friend Emile Cambry Jr. research features needed for his web-based startup Soceeo.com. Reading blogs like TechCrunch helped a great deal in my research, and I wanted to do something similar for the city of Chicago in regards to blogging about the local web-based startups in my own town. In my spare time I began blogging, and eventually started doing interviews with the CEOs of various web-based startups. From there I went on to contribute to larger online publications like CenterNetworks and Mashable. After Mashable founder Pete Cashmore offered me a full-time job, I officially transitioned into the writing profession.

PPR: In your current role as a contributing writer, what angles attract you the most?
KN: I’m actually contributing to AllFacebook and SocialTimes now. Taking that into consideration, anything Facebook-related is an attractive angle for AllFacebook. 🙂 All jokes aside, for AllFacebook we like to see stories that affect everyday users, brands leveraging Facebook’s Platform and Facebook Connect, and those turning to Facebook for organic social graph marketing. We’re also interested in the larger social and political implications that Facebook has on our online and offline culture.
For SocialTimes, we take a broader approach to our coverage, branching out to social networks and media spaces outside of Facebook.

PPR: What else do you like to write about besides technology?
KN: It’s hard to find time to write about things outside of technology, and when I do have a chance to “unplug” I’m often too tired to think about writing at all! But I very much enjoy writing about my own personal experiences, or writing letters to friends and family members, which can be a therapeutic and artistic form of communication in and of itself.

PPR: How do keep up with emerging trends and new technology?
KN: Stay online all the time! Even if I’m hanging out with friends, I’m constantly checking up on technology news via my mobile phone. Google Reader is a huge help, and having RSS delivery options through SMS also helps me stay updated to trends. I also attend as many conferences and events as possible, so I can see what the new companies and products are, as well as meet the people behind them. I find that personal relationships are the best way in which to stay abreast of trends and new technology, as immersing in conversation with others can be an enlightening experience.

PPR: What do you feel are the hottest trends in technology for 2009?
KN: I think mobile social networking is really starting to take off, because the applications we’re seeing on mobile devices like the iPhone are better designed for easy access and content delivery, without having to fully engage in a mobile web experience. I also think we’ll see a lot more for large social networks’ platforms creating an economy around their platforms for enabling direct transactions between end users, themselves and third parties. This could have large implications for social networks as they rely less on ad revenue, as they have been able to in the past. This also leads to another trend for 2009, which is more creative, engaging and integrated advertising in the online realm. I don’t think there will be any radical changes, but the bar has definitely been raised in terms of the necessity to find better ways in which to engage with consumers while still being budget-conscious. Much of this we’ll see from third party advertising and reporting companies, and I imagine as the economy stabilizes and the social networks themselves find better ways in which to create an industry around user data, we’ll see more robust (and expensive) options coming directly from these networks.

PPR: How has social media changed your world?
KN: Honestly the biggest way in which social media has changed my world is in enabling me to have a career that’s both different and fulfilling. For something that was a bit of a haven in high school, growing up in a rather protected environment where online social networks became a viable outlet for me, my early and ongoing interaction with online social networks has lent me first hand experience that translated quite well into becoming a social media expert. Social media has allowed me to publish myself in ways I never would have thought possible, providing a way to build my own credibility and become a participating member of the never-ending discussions that take place around the very social media industry I’m lucky enough to be member to.

PPR: What tech gadget could you not live without?
KN: My Nokia N95. It’s the coolest phone I’ve ever had. It lets me do just about anything I want in regards to media and media sharing. I love that I can stream video live to the web, add applications that make media sharing an automated service, and overall turning me into a distribution launch pad for anything I’d like to share on the web. It’s a mini computer, really. I love it.

PPR: What do you do for fun when you aren’t working?
KN: Is there such a thing? To be honest, I love watching old movies. I read books on quantum mechanics and peruse Google videos for BBC documentaries nearly every Saturday evening. I’m not a complete recluse, though! I love to go out to see indie films with my best friends, go to art shows, live performances and lounges as well.

PPR: What type of music do you listen to when you want to unwind?
KN: I’m still a big fan of neo-soul. Amel Larioux is one of my favorite artists. Stevie Wonder is my all time favorite, though he’s more rock. And I’m not sure what genre this would be, but I’ve really been into music from artists like Adele, Alice Smith and Santegold lately. Would that be considered rock of some sort? i wouldn’t even know.

PPR: Who has been the most influential person in your life and why?
KN: My parents. The two of them are so extreme in their personalities that I’ve been able to learn from the best of both their worlds and strive for a happy medium in terms of being career driven and remaining a genuine person. My business partner Emile Cambry is also one of the most influential people in my life, because he’s been a supportive and catalyzing factor in my career decisions. Working with someone like that can really keep me moving forward.

PPR: What did you do in a past life?
KN: Ha! I think I was a social revolutionary of some sort, even if I only influenced a handful of people. I tend to be a quiet rebel at times, and I suppose that comes from my revolutionary mentality from my past life. 🙂

Persuasive Picks for the week of 02/01/09

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MC Hammer TransitionHow MC Hammer went from caricature to human being – the social media story
Jim Tobin from IgniteSocial.com shares a few simple lessons for corporate marketers citing how MC Hammer has leveraged social media to help build his business and reputation with social media marketing.

ROI (Results on Insights) of Online Communities
Beth Kanter consistently offers up excellent information on her social media blog for non-profits. This post includes several perspectives and great links to additional supporting posts around the topic of ROI and Online Communities.

8 Questions to Ask Your “Social Media Expert”
Using a product or service doesn’t instantly make you an expert. How do you differentiate between the knowledgeable folks and the snake-oil salesmen in the social media space? Dave Fleet offers up 8 questions to ask any “Social Media Experts” you might be considering doing business with. Be sure to browse the comments for additional advice and opinions.

The Importance of a Social Media Support System
Are you the sole evangelist for deploying a social media strategy in your organization? Have you given much thought to how much support you’ll get from the rest of the organization? This post from marketer Jacob Morgan provides some food for thought in that area.

B2B Social Media Marketing: Why should you start?
Kate Brodock from the Other Side Group highlights last week’s post B2B social media marketing post from MarketingProfs and expand on it in the areas of brand outreach and thought leadership.

Charissa Cowart of FOX News is One Very Busy Journalist

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And you thought journalists were just journalists. Charissa Cowart, media personality and trendspotter from WALA-TV “FOX10” News in Alabama, proves once again that journalists are people too. From reporting to fashion design, blogging to gaming, she is one busy – and interesting – person. And she has some good advice about wings vs. legs…

PPR:  What is your main beat at FOX News in Alabama?
CC: I report on anything Internet-related, from sex offenders on social networking sites, to the coolest tech gadgets, fun websites or Steve Jobs’ fake obituaries. I have a segment called the Daily Dot Com and literally, everyday is something different for me to report on. In addition, I am the web producer so I do everything to keep our website up and running with fresh content when I’m not on the air.

PPR:  You started the Web site FashionTrendSpotting.com – what is this and how did you get started?
CC:  Fashion Trend Spotting is a new idea I built in my brain and finally released in the form of a blog. Basically it is the idea that I can spot trends in everyday people. I want to make everyday people part of the “fashion industry” instead of the few “big names” who tell us what is “in” this season. I know that there are very fashionable people out in the world who have a keen eye for fashion in their own way but have never had the chance to show that. So, in the future I will be traveling across the globe to spot these people and use their fashion as inspiration to design my own clothing line. On each article of clothing you will see a tag with information about me and Fashion Trend Spotting along with information about the person who the inspiration came from. In short, the fashion industry is YOU and ME.

PPR:  You also write for StartupsLive.tv – why did you decide to do this among your already busy schedule?
CC:  Well, first of all I LOVE to stay busy. I am at my happiest when I am immersed in “stuff.” Rather than written text like a blog, Lucky Startups is a company that interviews any and all startups across the globe. I am a correspondent and I interview CEO’s of startup companies Live online using Skype. It gives them a Free avenue to get their company or website out to the world.

PPR:  What do you most like about Twitter?
CC:  Connections, Connections, Connections!! I love meeting new people, but with my busy schedule there isn’t much time for relaxed socializing. With Twitter I can meet and connect, network with so many very intelligent and creative people while writing my blog, or preparing for a Lucky Startups interview or feeding my dog (I use the iPhone there). It’s just a great way to connect and network with so many brilliant, fun, and humorous people on the web.

PPR:  What is your one fashion “must have”?
CC:  Just one?!? Ok, ok, if I have to pick just one I would say high heels. I think so often it’s the shoes that make the outfit!

PPR:  Beyond fashion which we know you love, what are some of your personal hobbies?
CC:  I love playing Nintendo Wii – yes I’m a gamer, I might not look or sound like one, but I am. I also love to play board games with my friends, dance (Salsa and Swing), sing at the top of my lungs in the car, twirl – yes I said twirl. Wow, I can’t believe I’m telling you this, but when I’m at home in my socks I like to pick up my dog (Sam) and twirl on the kitchen tile. It makes me feel like a little girl again – even if it’s just for a few seconds. I think every female should do something, anything that allows her to feel like a little girl again, try it, you’ll love it! I also love, love, love to eat pizza and watch Gilmore Girls re-runs. I recently got engaged (about a week ago) so now my newest hobby is planning the wedding of my dreams. Oh and I love to play on Twitter, edit videos, take pictures…

PPR:  If you were not a journalist, what would you be?
CC:  A professional Figure Skater. I trained in figure skating for almost 10 years throughout middle school and high school. I loved every minute of it and was planning to go to the Olympics, but when I got to college and became involved in the school’s news program, that took up all of my time and my plans soon changed, which isn’t a bad thing. If not a figure skater, then I would be a Wedding Planner or a Chef – the only problem is I don’t know how to cook!

PPR:  Where do you want to take your next vacation?
CC:  Fiji, no wait – Italy, or how about snow skiing in Jackson Hole, Wyoming! I would go ANYWHERE right now for a vacation as long as I could relax away from stress. Honestly, right now Tweeting feels like a vacation – that’s how crazy life gets sometimes in the news business.

PPR:  Did you make any New Year’s resolutions?
CC:  I did! ….. Oh you want to know what they were? My first is to chase my dreams as if I have wings and not legs. The other is not to forget about my resolution.

PPR:  What change are you hoping to see in 2009?
CC:  I guess I can speak for everyone by saying I pray our economic instability becomes stable in the U.S.